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Change Management for People Who Occasionally think Changes Are Dumb
If there’s one thing that’s true for everybody, it’s that things are constantly changing. And sometimes that’s great, like when we win the lottery or land an important account.
These are the easy changes to deal with, and nobody really needs help figuring out what to do about them.
But sometimes change is not so great, like when we get divorced or our company goes through a restructuring or there’s a worldwide pandemic that comes out of nowhere and shuts the entire planet down – that happened once, remember?
And when these changes hit us, we have a tendency to run and hide and kick and scream and basically deal very poorly with them.
Unfortunately, deciding that we don’t like a particular change won’t make it go away.
If only there were a way to see “negative” changes in a more positive light…
Perfecting the Customer Experience In Four Simple Steps
Ah, the customer experience.
It used to be that you just had to provide customers with good service, right?
But that somehow became synonymous with dealing with problems and putting out fires, and so now you have to provide your customers with an experience that is so positive, happy, seamless, and nauseatingly joyful that they will happily wait in lines for hours just for the privilege of giving you money.
You’d be forgiven if creating a great customer experience sounds exhausting. If only there were a fun, funny, high-energy, deeply researched keynote to help you figure out how to make this process a little easier.
Well now there is. Decoding Your Customers: Perfecting the Customer Experience in Four Simple Steps will provide you with a comprehensive, straightforward, and entertaining explanation for how to win hearts and minds like never before.
Jeff Havens is not your typical business growth expert. His uncanny ability to provide actionable answers to today’s business challenges in an undeniably entertaining and impactful way has put him in front of over 1,000 eager audiences across North America and Asia. Delivering well-researched and relevant business insight is something a lot of keynote speakers […]
Jeff Havens is not your typical business growth expert. His uncanny ability to provide actionable answers to today’s business challenges in an undeniably entertaining and impactful way has put him in front of over 1,000 eager audiences across North America and Asia.
Delivering well-researched and relevant business insight is something a lot of keynote speakers do, but combining that with the entertainment value of a comedy show is not.
Engaging, charismatic, and full of energy, Jeff Havens is the only business growth expert who provides serious solutions in a seriously funny way.
But even more than that, Jeff makes things easy. All of us are constantly being asked to do more with less, so the last thing you need is someone to tell you how difficult your challenges are.
Jeff has a unique ability to simplify seemingly complex problems in a way that will provide your audience with a fresh perspective, one that runs counter to the conventional wisdom of the business world.
He’ll show you that we’re not actually creating a completely new type of person every 15 years, that being innovative is not something only a few special people know how to do, and that both exceptional leadership and exceptional customer experiences are built on surprisingly slender foundations.
You will leave Jeff’s keynotes refreshed, relaxed, happy, and more confident than ever that you are prepared for the road ahead.
Over the past 15 years, Jeff has applied his unparalleled approach to an increasingly wide range of the modern business world’s most pressing issues – and so The Jeff Havens Company was born, dedicated to the belief that nobody ever learns anything if they’re too bored to listen.
Jeff can provide you a keynote for your next conference, microlearning opportunities for your LMS, leadership training for your rising stars, strategies to improve your customer experience, and dozens of other plug-and-play or fully customized solutions.
Bottom line, if you want to improve your business, Jeff can make sure you have fun doing it.
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Maj Gen (Retired) Brett Williams is a distinguished and decorated military leader with extensive private sector business experience and perspective. Brett’s extensive experience inside and outside of the government make him the perfect keynote speaker for any audience. Brett Williams always starts with leadership and the role it plays in managing cyber risk. From there, […]
A Native American activist, Harvard-educated economist and author, Winona LaDuke has devoted her life to advocating for indigenous people’s rights and environmental justice. Combining economic and environmental approaches, she works to create a thriving and sustainable community for her own White Earth reservation and for Indigenous populations across the country. LaDuke attended Harvard University and […]
Jones Loflin is a seasoned expert in fostering confident leadership, driving impactful change, and enhancing productivity within organizations. With his straightforward, no-fluff approach, he equips any organization with practical solutions to overcome challenges and achieve sustainable growth. Participants in his keynotes and training programs walk away not only invigorated and motivated but also armed with […]
Penny Zenker is The Focusologist, CSP, international motivational speaker, business strategy coach, and best-selling author. Penny founded, developed, and sold her first multi-million dollar business while living in Zurich, Switzerland. Later at the world’s 4th largest Market Research company, she managed business unit turnarounds and was a Tony Robbins business coach helping entrepreneurs around the […]
Jen Buck stands as an exemplary figure in the realm of keynote speaking, renowned for her dynamic presentations and profound impact. With a career spanning over two decades, she has earned accolades as an award-winning Keynote Speaker and distinguished author, leaving an indelible mark on audiences worldwide. Having delivered over 10,000 programs, Jen has touched […]
Ryann Richardson is a tech marketer-turned-founder and Diversity & Inclusion leader spent 10 years building brands then made history when she became the 50th Anniversary Miss Black America Her work earned her a spot as the youngest honoree on Savoy Magazine’s list of Most Influential Black Executives in Corporate America and set her on the […]
Mark Schulman, a luminary in the music industry and former drummer for P!NK, is a multifaceted talent. Renowned for his exceptional musicianship, electrifying stage presence, and astute business acumen, Schulman is more than a performer; he’s a strategic thinker who translates his stage success into remarkable business achievements. With a unique blend of musical prowess […]
As workplaces strive for greater transparency, trust, and employee engagement, leaders like Erin Hatzikostas have emerged as pioneers in championing authenticity as a catalyst for positive change. With a career spanning corporate leadership, entrepreneurship, and thought leadership, Erin Hatzikostas has established herself as a foremost expert on the transformative impact of authenticity in the workplace. […]
Phillip Van Hooser is not just a keynote speaker; he’s a catalyst for change, a maestro of leadership development, and a beacon for intentional leadership. With a fervent passion for cultivating intentional leaders who can engage and empower their teams to achieve remarkable results, Phillip brings a wealth of expertise and a dynamic presence to […]
Aaron Bare is not your ordinary speaker; he’s a force of change, a beacon of inspiration, and a catalyst for growth. As a Change Agent, Human Profit Center, and Strategic Facilitator, Aaron brings a unique blend of expertise to every stage he graces. His insights have garnered attention from prestigious publications such as the Wall […]
Julie Foudy is a former professional and international soccer player who notably competed on the United States Women’s National Team from 1987-2004. From 1991-2000, Foudy served as co-captain for the United States and took over as captain in 2001, serving through 2004. A 2007 inductee into the National Soccer Hall of Fame along with Mia Hamm, Foudy […]
Meet Hannah Ubl, a dynamic force in the world of professional speaking, dedicated to transforming organizations into places where people thrive. With a passion for challenging traditional workplace norms, Hannah’s mission is clear: to create workplaces that don’t suck. As the Co-founder of Good Company Consulting, she brings a fresh perspective to the table, advocating […]
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