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Change Management for People Who Occasionally think Changes Are Dumb
If there’s one thing that’s true for everybody, it’s that things are constantly changing. And sometimes that’s great, like when we win the lottery or land an important account.
These are the easy changes to deal with, and nobody really needs help figuring out what to do about them.
But sometimes change is not so great, like when we get divorced or our company goes through a restructuring or there’s a worldwide pandemic that comes out of nowhere and shuts the entire planet down – that happened once, remember?
And when these changes hit us, we have a tendency to run and hide and kick and scream and basically deal very poorly with them.
Unfortunately, deciding that we don’t like a particular change won’t make it go away.
If only there were a way to see “negative” changes in a more positive light…
Perfecting the Customer Experience In Four Simple Steps
Ah, the customer experience.
It used to be that you just had to provide customers with good service, right?
But that somehow became synonymous with dealing with problems and putting out fires, and so now you have to provide your customers with an experience that is so positive, happy, seamless, and nauseatingly joyful that they will happily wait in lines for hours just for the privilege of giving you money.
You’d be forgiven if creating a great customer experience sounds exhausting. If only there were a fun, funny, high-energy, deeply researched keynote to help you figure out how to make this process a little easier.
Well now there is. Decoding Your Customers: Perfecting the Customer Experience in Four Simple Steps will provide you with a comprehensive, straightforward, and entertaining explanation for how to win hearts and minds like never before.
Jeff Havens is not your typical business growth expert. His uncanny ability to provide actionable answers to today’s business challenges in an undeniably entertaining and impactful way has put him in front of over 1,000 eager audiences across North America and Asia. Delivering well-researched and relevant business insight is something a lot of keynote speakers […]
Jeff Havens is not your typical business growth expert. His uncanny ability to provide actionable answers to today’s business challenges in an undeniably entertaining and impactful way has put him in front of over 1,000 eager audiences across North America and Asia.
Delivering well-researched and relevant business insight is something a lot of keynote speakers do, but combining that with the entertainment value of a comedy show is not.
Engaging, charismatic, and full of energy, Jeff Havens is the only business growth expert who provides serious solutions in a seriously funny way.
But even more than that, Jeff makes things easy. All of us are constantly being asked to do more with less, so the last thing you need is someone to tell you how difficult your challenges are.
Jeff has a unique ability to simplify seemingly complex problems in a way that will provide your audience with a fresh perspective, one that runs counter to the conventional wisdom of the business world.
He’ll show you that we’re not actually creating a completely new type of person every 15 years, that being innovative is not something only a few special people know how to do, and that both exceptional leadership and exceptional customer experiences are built on surprisingly slender foundations.
You will leave Jeff’s keynotes refreshed, relaxed, happy, and more confident than ever that you are prepared for the road ahead.
Over the past 15 years, Jeff has applied his unparalleled approach to an increasingly wide range of the modern business world’s most pressing issues – and so The Jeff Havens Company was born, dedicated to the belief that nobody ever learns anything if they’re too bored to listen.
Jeff can provide you a keynote for your next conference, microlearning opportunities for your LMS, leadership training for your rising stars, strategies to improve your customer experience, and dozens of other plug-and-play or fully customized solutions.
Bottom line, if you want to improve your business, Jeff can make sure you have fun doing it.
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