David Avrin: Customer Experience

Customer experience strategist and keynote speaker helping organizations win by making it ridiculously easy to do business with.

Quick Facts:

Highlights:
  • International keynote speaker on customer experience and competitive advantage.
  • Research-based insights on how convenience now outweighs quality as the #1 driver of choice.
  • Advocates for the “Platinum Rule”: treating people the way they want to be treated.


Formats Available: Keynote (45–60 min), Half-day or full-day workshops, Virtual presentations

Preferred Audiences: Executives, managers, and teams across industries seeking to differentiate through customer experience.

Outcomes:
  1. Understand why convenience is now a greater driver of loyalty than quality.
  2. Learn practical strategies to simplify processes and deliver faster, more personalized service.
  3. Gain a mindset shift to “ridiculously easy” as a competitive advantage.
Reviews: (0 reviews)
  • Travels from: Los Angeles, CA
  • **Fee range: $35,001 - $50,000

Talent Services

Keynote Topics:

How to create VISIBLE advantages to become the BEST choice in a sea of good choices

Face it, for the first time in human history, everyone in business is good. So, when competency reigns supreme, how can you stand apart?

In this high-energy, content-rich, and entertaining presentation, acclaimed business marketing expert David Avrin, CSP, will show your team how to align your organizational strategy, hiring, R&D, sales, messaging and culture around your greatest competitive advantages.

Based on the lessons in his new book, Visibility Marketing (2016, Career Press), David will challenge your people to dig deep and move beyond mere high-level competency to discover and craft meaningful differentiation so you can own your space and out-message your competitors.

Key Actionable Takeaways

As a result of attending this presentation, audience members will learn:

  1. How to discover, reveal or craft a meaningful competitive advantage.
  2. How to move beyond mere competency and create a visible chasm between yourself and competitors
  3. Why nobody wants to be the best kept secret and how you can become known for what you want
  4. How to transcend commodity and become the best choice in a sea of good choices

Future-proofing your business by better responding to a new generation of wants, needs and expectations.

How, when and where we buy has changed dramatically in recent years.

Winning today is often determined by those who can deliver faster and are ridiculously easy to do business with.

In this revealing, thought-provoking and very entertaining presentation, popular Customer Experience expert David Avrin, CSP shines a light on the profound shift in customer expectation, while showing your team everyone’s role in eliminating friction in the buying process, responding to prospects, and creating Customer Experiences worth sharing.

how to attract the best customers and create an army of raving fans.

Never before have consumers (B2B and B2C) had so many choices. Not just whom to buy from, but how, where, and when.

Being great at what you do is no longer a differentiator — It is merely the entry free. Today, winning in business is about creating and leveraging competitive advantages.

In this highly entertaining, thought-provoking, and actionable presentation, Marketing and Customer Experience veteran David Avrin, CSP will show you and your team how to discover, create, and promote meaningful differentiation to gain visibility and earn customers who sing your praises.

Talent Short Bio

David Avrin is one of the most in-demand customer experience and marketing speakers worldwide, known for his high-energy, content-rich, and practical presentations. Often called The Visibility Coach, he has spent decades advising organizations on how to stand out in crowded marketplaces and earn lasting customer loyalty. With a career that spans consulting, writing, and speaking on global stages from Singapore to Dubai, David equips leaders, sales teams, and entrepreneurs with actionable strategies to clarify their competitive advantage and deliver a superior customer experience.

As the author of several bestselling business books, including acclaimed works on visibility and differentiation, David blends deep insights into consumer behavior with proven brand strategy expertise. His engaging style—equal parts humor, storytelling, and sharp business acumen—makes complex marketing concepts accessible and immediately applicable. Whether addressing executives, HR professionals, or business owners, David delivers not just inspiration but tangible tools to help audiences create loyalty, build visibility, and thrive in today’s competitive economy.

David Avrin is a leading authority in marketing, branding, and customer experience, widely recognized as The Visibility Coach. As one of the most sought-after keynote speakers worldwide, he delivers high-energy, content-rich presentations that engage and inspire audiences across North America, Europe, Asia, and the Middle East. From Singapore to Dubai, David’s global reach reflects his ability to connect with diverse audiences and leave a lasting impression.

With decades of hands-on experience in marketing strategy and brand development, David has built a reputation for helping organizations uncover their competitive edge and articulate their unique value. His deep expertise in consumer psychology and market dynamics enables him to craft practical, results-driven strategies that resonate with businesses in every industry.

An accomplished author and consultant, David has written several bestselling books that guide leaders, entrepreneurs, and teams on how to stand out in an overcrowded marketplace. His insights go beyond theory, offering actionable approaches that have helped organizations worldwide boost visibility, sharpen differentiation, and elevate the customer experience.

David’s speaking style combines wit, wisdom, and actionable content, making complex marketing and branding concepts both engaging and accessible. Whether addressing executives, business owners, HR professionals, or sales teams, he delivers strategies that empower audiences to rethink assumptions and achieve measurable results.

A recognized thought leader and global speaker, David Avrin continues to illuminate the path toward competitive advantage and customer loyalty. His dynamic keynotes and workshops equip organizations with the clarity and confidence to thrive in today’s fast-changing business environment.

View All Speakers and follow us on Twitter

Talent Videos

2025 Customer Experience Keynote Speaker David Avrin Preview Reel

A fast-paced 2025 highlight reel of David Avrin’s keynotes on customer experience, showing how convenience, speed, and simplicity now drive competitive advantage.

Summary

This 2025 showreel captures the energy, humor, and insights David Avrin delivers on stage worldwide. He challenges organizations with the question: “What do you do better than others who already do it well?” His answer is a call to arms—make it ridiculously easy to do business with you. David explains how today’s customers “vote” with their feet, wallets, and time, prioritizing convenience above all else. Quality remains the baseline, but true differentiation comes from eliminating friction and embracing speed, flexibility, and personalized accommodation.

David dismantles outdated service assumptions, reminding leaders that one poor experience now reaches thousands, or millions through social platforms. He emphasizes the “Platinum Rule”: don’t treat customers as you want to be treated, treat them as they want to be treated. Through vivid anecdotes, from text exchanges with his son to bonding with Amazon drivers, he illustrates how instant connection and human touch shape loyalty. Audience testimonials in the reel reinforce his reputation as engaging, funny, and insightful.

The reel closes with David’s powerful message: companies that adapt to customer expectations of speed, simplicity, and personalization will not just survive, they will thrive.

Key Moments

00:00 – Opening: David asks what sets businesses apart beyond quality.
00:40 – Customers “vote” with money and time; convenience trumps quality.
02:30 – Outdated service myths; negative experiences now broadcast globally.
04:00 – Future-proofing: anticipate what customers wish you did differently.
05:20 – Research shows customers value speed, flexibility, and simplicity.
06:45 – Myth-busting: you don’t have to accommodate everyone the same way.
07:20 – Platinum Rule: treat people the way they want to be treated.
09:00 – Humor and storytelling: instant communication, family anecdotes.
11:50 – Closer connections: even delivery drivers feel like family.
13:00 – Cultural analogies: “Love It or List It” as customer decision-making metaphor.
14:30 – Audience testimonials: funny, energetic, insightful.
16:40 – Closing thanks and applause.

Talent FAQ's

A: Customer experience, competitive advantage, branding, differentiation, and visibility in today’s marketplace.

A: Yes, David tailors each keynote or workshop to align with the audience’s challenges and goals.

Talent Resources

In order to view the below you must be logged in.

  • Powerpoint Slide – For meeting and event planners
  • Gallery Images
  • High Resolution Images
  • PDF Files
  • Books and Magazine Links
  • Music List
  • Podcast Shows
  • Courses
  • + more

Interest to Book? Send us your enquiry

Speaker Contact Form

Enquiry Form

You may be interested in...

  • (11)
  • (4)
Blake Morgan

Blake Morgan is renowned for her insightful perspectives, strategic acumen, and visionary approach. As a keynote speaker, author, and board member, she leverages her profound expertise to guide organizations toward excellence in customer engagement and business growth. With a deep understanding of emerging technologies and consumer trends, Blake is at the forefront of shaping the […]

  • Travels from: Calabasas, CA
  • Futurists Speakers
  • (29)
Lior Arussy

Lior Arussy stands as an eminent figure, revered worldwide for his profound insights into Customer Experience and Strategy Execution. A luminary in his field, Lior embodies the convergence of visionary thinking, consulting prowess, and an unyielding commitment to transformative change. With over two decades of experience, he has spearheaded over 200 corporate transformations globally, earning […]

  • Travels from: Trenton, NJ
  • Artificial Intelligence
  • (15)
  • (1)
Kerry Bodine

Kerry Bodine is a globally recognized independent customer experience (CX) consultant, known for her deep expertise in human-centered design, marketing, and branding. With over two decades of experience, Kerry has helped transform some of the world’s leading brands, guiding organizations to create meaningful connections with their customers. As a keynote speaker, author, and advisor, Kerry […]

  • Travels from: San Francisco, CA
  • Customer Experience
  • (22)
David Salyers

David Salyers is a visionary leader, author, and marketing expert who played a pivotal role in shaping one of the most beloved brands in America: Chick-fil-A. As one of the original two marketing executives at Chick-fil-A, David spent an impressive 37 years in the company’s marketing department, most recently serving as Vice President. Throughout his […]

  • Travels from: Atlanta, GA
  • Culture Speakers
  • (56)
  • (3)
Amanda Stevens

Amanda Stevens, the distinguished Consumer Futurist and Customer Experience Speaker, stands out as one of Australia’s most revered female speakers. Renowned for her captivating presentations, she seamlessly blends entertainment, inspiration, humor, and engagement to create an unforgettable experience for her audiences. With her unparalleled ability to tailor each speech to resonate deeply with diverse audiences, […]

  • Travels from: Brisbane, QLD
  • Futurists Speakers
  • (27)
  • (3)
Jeanne Bliss

Jeanne Bliss is a transformative force in customer experience, renowned for her ability to guide organizations toward becoming their best selves. With a clear and actionable framework, she helps businesses build lasting, meaningful connections with their customers. Over her decades-long career, Jeanne has pioneered the path of customer loyalty and experience, showing companies how to […]

  • Travels from: Seattle, WA
  • Customer Experience
  • (32)
Shep Hyken

Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience. Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative. The National Speakers Association inducted Shep into it’s Hall […]

  • Travels from: St. Louis, MO
  • Customer Experience
  • (31)
  • (1)
Dr. Carl Christman

From sales to customer service, building customer relations is the key to increased profits. Improve communication skills and increase your sales with Dr. Carl Christman proven techniques. Your team can quickly learn persuasion and influence techniques to help improve customer retention and increase loyalty. Dr. Carl Christman’s interactive keynote presentation explores interpersonal communications and influence […]

  • Travels from: Palm Desert, CA
  • Customer Experience
Disclaimer
The profiles and images embedded on these pages are from various conference entertainers and other talent.

These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.

Fee ranges where listed on this website are intended to serve as a guideline only.

All talent fees exclude VAT, travel and accommodation where required.

Subscribe to our Newsletter and get connected:

Your subscription could not be saved. Please try again.
Your subscription has been successful.

Newsletter

Subscribe to our newsletter and stay updated.

We use Brevo as our marketing platform. By submitting this form you agree that the personal data you provided will be transferred to Brevo for processing in accordance with Brevo's Privacy Policy.

Our Mission:

We are your partner creating memorable and engaging experiences that go beyond the event itself.

© All rights reserved 2025.  Designed using Voxel

Speakers Inc Logo 2024
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.