Dan Heath

Tagline: Business Strategy

Keynote Topics

So often in our organizations and communities, we fall into a cycle of reaction. A problem happens, and we respond. We fight fires. We contend with emergencies. Researchers call this “tunneling”: We don’t see the big picture, and we don’t think about the future, we just keep pushing forward from one crisis to the next. What if instead we could shift our energies upstream — uncovering and addressing the source of those problems?

In this talk, Heath will reveal how some leaders have learned to spot problems in advance: There’s a school district that can predict which students will drop out – a full 4 years before graduation. There’s an internet service company that can predict which customers are likely to cancel their subscriptions — as early as two weeks after they sign up!

When we shift from downstream response to upstream planning, it can cause miracles: One company eliminated 20 million customer support calls by asking, “How can we make sure our customers never need to call us?”

And one nation in Europe has almost eliminated teenage substance abuse by asking, “How can we create a teenage culture that offers such compelling sober activities that teens simply don’t feel like drinking or doing drugs?”

Heath will share the three forces that push us downstream, as well as the powerful levers we can use to start preventing problems before they happen.

Some experiences are vastly more memorable and meaningful than others: A moment of extraordinary service that a customer can’t stop talking about. A moment of insight that helps a group of employees embrace a new vision. A moment of compassion that makes a patient’s burden feel lighter.

Everywhere you look, people are trying to craft memorable experiences—from customer experiences to patient experiences. Leaders are working hard to boost employee engagement, student engagement, and parishioner engagement.

But these discussions have been dominated by a focus on fixing problems (what Dan Heath calls “filling pits”), rather than creating memorable experiences (“raising peaks”). Yet Heath’s research suggests that it’s far more valuable to build peaks.

How do you build peaks for the people you care about? In this talk, drawing from his book The Power of Moments, Heath will reveal the four elements that create defining moments. Armed with an understanding of these elements, we can be the authors of moments that spark delight, connection, and insight.

Why do some big changes happen easily while many small changes prove impossible? The answer hinges on some of the most fascinating findings in psychology. Our mind is divided into two different systems—an analytical mind and an emotional mind—that are often in conflict, particularly in situations of change.

Building on this research, and based on the book, Switch, which spent 47 weeks on the New York Times best-seller list, Dan will reveal a simple, three-part framework that will help you change things in tough times.

All of us have things we want to change—in our families, our businesses, and our communities. Our goal might be as simple as losing a few pounds or as complex as changing the culture of an organization. Where do you start?

And what do you do when you face resistance? This session is a must for any change leader who is struggling to make progress. Dan’s talk will give leaders the specific tools—and the inspiration—they need to make change happen.

In a world drowning in information, how do you make your idea stand out? It’s hard enough just to get an audience for your idea—and much harder still for it to be memorable and meaningful for your listeners. How much do you remember from the last PowerPoint presentation you saw?

Yet there are ideas that seem to stick naturally, ranging from urban legends to proverbs. Dan’s international best-seller Made to Stick revealed the surprising parallels between these naturally sticky ideas and ideas in the workplace that change attitudes and behavior, including successful corporate strategies, product visions, public health messages, and even coaching advice. As a result of the unexpected analysis and the practical advice that derives from it, Made to Stick was named the “Best Business Book of the Year” and was subsequently translated into over 30 languages.

In this talk, Dan will reveal that sticky messages of all kinds draw their power from six key traits, ranging from unexpectedness to emotion. If you understand these traits, you can communicate your own ideas in a way that is influential and lasting—in a way that sticks.

Research in psychology has revealed that our decisions are disrupted by an array of biases and irrationalities. Unfortunately, merely being aware of these shortcomings doesn’t fix the problem, any more than knowing that we are nearsighted helps us to see. The real question is: How can we do better?

In this session, Dan will introduce a four-step process designed to counteract these biases based on his #1 Wall Street Journal best-seller, Decisive. In the book, the Heath brothers sifted through voluminous literature on decision making to unearth practical solutions to our biases. This presentation will share an array of fascinating stories, from a rock star’s ingenious decision-making trick, to a CEO’s career-ending acquisition, to a single question that can often resolve thorny personal decisions.

Audience members will walk away with fresh strategies and practical tools enabling them to overcome decision paralysis and make better choices, faster. Because the right decision, at the right moment, can make all the difference.

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Talent Highlights

  • The co-author of four New York Times best-selling books on business, Dan Heath offers a breadth of expertise to teach audiences at any level how to lead successful change, make communication stickier, and improve their decision-making skills.
  • Known for combining an entertaining style with practical insights, Dan Heath weaves together research-based tools, fascinating stories, and a liberal dose of humor.
  • Dan’s latest book, Upstream: The Quest to Solve Problems Before They Happen, studies leaders who have escaped this cycle and triumphed in preventing major problems: Customer churn. Homelessness. Chronic disease. Dropouts. 
  • He is a Senior Fellow at Duke University’s CASE center, which supports entrepreneurs who fight for social good, and was named to the Thinkers 50, a ranking of the world’s 50 most influential management thinkers.
  • Dan is an expert on Peak Performance, Personal Growth and Achievement, Communication, Overcoming Obstacles and Challenges, and Workforce Effectiveness.

  • He manages to deliver practical insights and research-based tools in a humorous and entertaining style which has made him a popular speaker among corporations, sales professionals, associates, senior management groups, and more.

  • In his keynotes, Dan will provide your audience with the tools they need to prevent problems before they happen, improve their decision-making skills, and make progress when in a rut.

Travels from:

  • Durham, NC

Fee Range:**

  • Fees* On Request

Dan Heath, a renowned author, speaker, and expert in business strategy. Dan Heath, alongside his brother Chip Heath, has left an indelible mark on the business world with their insightful and impactful books. With over 3 million copies sold worldwide and translations in 33 languages, Dan Heath’s work has influenced countless individuals and organizations.

Dan Heath Background and Achievements:

Dan Heath is a New York Times bestselling author celebrated for his collaborative efforts with his brother Chip Heath. Together, they have co-authored four highly acclaimed books: Switch, Made to Stick, Decisive, and The Power of Moments. These books have not only captured the attention of business leaders and professionals but have also become beloved classics in the realm of business literature.

Their groundbreaking work has earned them widespread recognition and accolades. With their unique blend of storytelling, research, and practical insights, the Heath Brothers have established themselves as thought leaders in the fields of decision-making, communication, and organizational behavior.

Areas of Expertise:

Behavioral Psychology and Change Management:

Dan Heath’s expertise lies in understanding human behavior and facilitating change within organizations. Through their book Switch, Dan and Chip Heath explore the principles of change management, providing actionable strategies to navigate through transitions and drive successful transformations.

Communication and Memorable Messaging:

Made to Stick, another seminal work by the Heath Brothers, delves into the art of crafting messages that resonate and endure. Dan Heath excels in elucidating the characteristics of “sticky” ideas—ideas that are memorable, persuasive, and impactful. His insights into effective communication have profound implications for marketers, leaders, and anyone seeking to convey their ideas more effectively.

Decision-Making and Problem Solving:

Decisive offers invaluable guidance on making better decisions, drawing from behavioral economics, psychology, and real-world examples. Dan Heath’s expertise in decision-making processes equips individuals and organizations with the tools to overcome cognitive biases, analyze options more effectively, and arrive at sound decisions.

Creating Memorable Experiences:

In The Power of Moments, Dan Heath explores how to create extraordinary experiences that leave a lasting impression. By understanding the elements that contribute to memorable moments, Dan Heath provides insights applicable to businesses, customer service, education, and personal interactions.

Upstream Thinking and Proactive Problem-Solving:

Dan Heath’s latest book, Upstream, introduces the concept of upstream thinking—the practice of addressing problems at their source rather than merely reacting to symptoms. With compelling stories and practical advice, Dan Heath inspires individuals and organizations to adopt a proactive approach to problem-solving, thereby preventing crises and fostering positive change.

Why Book Dan Heath as a Keynote Speaker through Speakers Inc:

  • Expertise and Authority: With a track record of bestselling books and extensive research in behavioral psychology, decision-making, and communication, Dan brings unparalleled expertise to the table. His insights are grounded in rigorous research and enriched by real-world examples, making his presentations both enlightening and practical.
  • Relevance and Timeliness: In today’s rapidly evolving business landscape, the ability to adapt and innovate is paramount. Dan Heath’s presentations offer timely insights into navigating change, fostering creativity, and making strategic decisions in uncertain times. His messages resonate with audiences seeking to thrive in an increasingly complex world.
  • Engagement and Impact: Dan Heath is not just a speaker; he’s a storyteller who captivates audiences with his compelling narratives and relatable anecdotes. His presentations are dynamic, interactive, and thought-provoking, leaving a lasting impression on attendees. Whether addressing a small team or a large conference, Dan Heath’s engaging style ensures that his message resonates long after the event concludes.
  • Practical Applications: One of the hallmarks of Dan’s work is its practicality. His presentations are filled with actionable insights and strategies that attendees can implement immediately to drive positive change within their organizations. From frontline employees to C-suite executives, Dan Heath’s presentations offer something of value to individuals at every level of an organization.
  • Inspiration for Innovation: Dan’s emphasis on creativity, innovation, and proactive problem-solving inspires audiences to think differently and embrace new approaches. By challenging conventional wisdom and encouraging experimentation, he empowers organizations to break free from the status quo and chart a course toward success.

In conclusion, Dan is not just a bestselling author; he’s a catalyst for change, a beacon of inspiration, and a trusted guide for navigating the complexities of the modern business world. With his unparalleled expertise, engaging presentation style, and commitment to practicality,

Dan Heath is a standout choice as a keynote speaker through Speakers Inc. Invite him to your next event and experience the transformative power of his insights firsthand.

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