I recently stayed at a five-star hotel and found a major marketing problem lurking in the wardrobe in my room and then realised everything you do is marketing Upon check-in I was welcomed enthusiastically, and my membership status recognised with a room upgrade.
I was even presented with a welcome gift to thank me for my loyalty. I made my way up to my room and my luggage was promptly delivered to my room by the cheery concierge. At this point, I have paid just over $300 to the hotel and had my credit card authorised for a further $100 for incidentals.
I opened the wardrobe to hang up some clothes and my heart sank. With 5-6 positive touchpoints in my experience so far — all that said ‘we value your loyalty’ — I was now faced with coat hangers that say ‘we assume you’re a thief’. I realise that in the scheme of things, annoying coat hangers that are permanently attached to prevent theft is a pretty minor issue.
But it’s still sending a covert message that belies what the hotel is going to great lengths to communicate overtly. Come on hotels, you can do better.
If you really do value my loyalty, give me some proper coat hangers. I promise I won’t steal them.
Contact us at Speakers Inc and subscribe to our Podcast Channel
Unlocking Success: The Power of Booking Top Keynote Conference Speakers in San Francisco Introduction: Conferences play a pivotal role in fostering collaboration, knowledge sharing, and professional development. Choosing the right keynote speakers can significantly impact the success of an event. In the vibrant city of San Francisco, California, renowned for its innovation and diverse industries, […]
Celebrating Pride 2024 season is upon us once again, a time of celebration, reflection, and advocacy for the LGBTQ+ community and its allies. As we embark on Celebrating Pride 2024, we are reminded of the progress we’ve made and the challenges that lie ahead. This year’s festivities promise to be especially memorable, with a lineup […]
In the wake of some of the recent Force for Good events in the world and in light of so much of what we’ve all been through the past few years, I’ve been finding it challenging to focus on the good stuff and Be a Force for Good, even though this is at the core […]
Transforming Mindsets: How Motivational Speakers Fuel Personal and Professional Growth In a world defined by rapid technological advances, shifting global markets, and increasingly competitive work environments, cultivating the right mindset has become more crucial than ever. Organizations and individuals alike are discovering that technical knowledge and hard skills alone are not enough to navigate ever-evolving […]
The Power of Storytelling: Why It’s the Most Booked Skill in Keynote Speaking Today In 2025, one speaking skill continues to stand out across every stage, industry, and audience: storytelling. While expertise and credentials remain important, the ability to tell a compelling story has become the most booked and valued asset in keynote speaking today. […]
Driving Innovation in today’s fast-paced world, anticipating change has become a core business competency. Organizations can no longer afford to wait for disruption to happen—they must proactively identify signals of change and adapt before competitors. Whether driven by technological advancements, market volatility, or societal shifts, disruption is inevitable. The key to surviving and thriving lies […]
Embracing Digital Leadership: The Journey of Erik Qualman, aka “Equalman” Erik Qualman, widely recognized as “Equalman,” stands as a beacon of digital leadership and transformation. His work, which spans keynote speaking, bestselling authorship, and digital expertise, has profoundly influenced the realms of social media and digital transformation. Equalman’s journey is a testament to the power […]
Kevin Gaskell seems to be meeting more and more people in business at the moment who are concerned that the economy is a bumpy ride and unpredictable. You can certainly feel a lot of turbulence in the air; Brexit, Trump, FX rates, inflation, Russia, Middle East, fake news etc. The truth is that if you […]
Our Mission:
© All rights reserved 2025. Designed using Voxel
