I recently stayed at a five-star hotel and found a major marketing problem lurking in the wardrobe in my room and then realised everything you do is marketing Upon check-in I was welcomed enthusiastically, and my membership status recognised with a room upgrade.
I was even presented with a welcome gift to thank me for my loyalty. I made my way up to my room and my luggage was promptly delivered to my room by the cheery concierge. At this point, I have paid just over $300 to the hotel and had my credit card authorised for a further $100 for incidentals.
I opened the wardrobe to hang up some clothes and my heart sank. With 5-6 positive touchpoints in my experience so far — all that said ‘we value your loyalty’ — I was now faced with coat hangers that say ‘we assume you’re a thief’. I realise that in the scheme of things, annoying coat hangers that are permanently attached to prevent theft is a pretty minor issue.
But it’s still sending a covert message that belies what the hotel is going to great lengths to communicate overtly. Come on hotels, you can do better.
If you really do value my loyalty, give me some proper coat hangers. I promise I won’t steal them.
Contact us at Speakers Inc and subscribe to our Podcast Channel
The Power of Storytelling: Why It’s the Most Booked Skill in Keynote Speaking Today In 2025, one speaking skill continues to stand out across every stage, industry, and audience: storytelling. While expertise and credentials remain important, the ability to tell a compelling story has become the most booked and valued asset in keynote speaking today. […]
In today’s rapidly evolving business landscape, artificial intelligence (AI) has become an indispensable tool for corporate transformation, particularly in enhancing sales and productivity. By automating routine tasks, personalizing customer experiences, and deriving actionable insights from vast datasets, AI provides companies with a competitive edge, fostering growth and improving operational efficiency. Boosting Sales through AIAI empowers […]
In other words, workers burned out by the “hustle culture” so recently prevalent have decided to either quit their jobs — or perhaps even more damaging to businesses — disengage themselves from where they are working. In a brilliant article in a recent edition of the Wall St. Journal, Lindsay Ellis and Angela Yang reveal that what we’ve been […]
Meet the Speaker Stephen McGown is from Johannesburg, South Africa. He obtained his degree in Finance and worked in some of the large South African banks. In order to expand his career, Stephen went across to the UK and worked in London for 7 years. While in London, Stephen met his wife, Catherine, who shared […]
Imagine sitting down for six hours of back-to-back college final exams for nine days in a row with Mental strategies. That’s what playing in a professional chess tournament is like, according to chess grandmaster Maurice Ashley. The only difference is in chess, “the finals fight back,” Ashley tells CNBC Make It. And no matter how […]
Getting out of sync with a relatively new habit is easy. Getting back into the flow with that new habit is exceptionally hard. Stop Prospecting. Two habits I have started, stopped and restarted several times are daily writing and prospecting. So today, I’m going to write about prospecting… I’m not sure that counts as actual prospecting, […]
Elevating Events: The Role of a Conference Emcee in San Diego and Beyond Introduction: In the dynamic landscape of conferences and events, the significance of a skilled emcee cannot be overstated. San Diego, known for its vibrant culture and diverse gatherings, is home to some of the best Conference Emcee in San Diego in California. […]
Are Keynote Speakers Still Relevant in the rise of artificial intelligence has revolutionized nearly every industry, from automation in manufacturing to AI-powered chatbots handling customer service. In the world of events and conferences, AI-generated content has made its way into key areas—curating personalized event experiences, generating speech outlines, and even producing lifelike deep fake avatars […]
No results available
Our Mission:
© All rights reserved 2026. Designed using Voxel