Everything you do is Marketing

  • Author: Amanda Stevens
Reading time: 2 min
  • Word Count: 226
Read the news article

I recently stayed at a five-star hotel and found a major marketing problem lurking in the wardrobe in my room and then realised everything you do is marketing Upon check-in I was welcomed enthusiastically, and my membership status recognised with a room upgrade.

 

I was even presented with a welcome gift to thank me for my loyalty. I made my way up to my room and my luggage was promptly delivered to my room by the cheery concierge. At this point, I have paid just over $300 to the hotel and had my credit card authorised for a further $100 for incidentals.

I opened the wardrobe to hang up some clothes and my heart sank. With 5-6 positive touchpoints in my experience so far — all that said ‘we value your loyalty’ — I was now faced with coat hangers that say ‘we assume you’re a thief’. I realise that in the scheme of things, annoying coat hangers that are permanently attached to prevent theft is a pretty minor issue.

But it’s still sending a covert message that belies what the hotel is going to great lengths to communicate overtly. Come on hotels, you can do better.

If you really do value my loyalty, give me some proper coat hangers. I promise I won’t steal them.  

 

Contact us at Speakers Inc and subscribe to our Podcast Channel

Was this article helpful?

Further articles you may enjoy:

  • (6)

The Ultimate Guide to Speaker Bookings in the West End Entertainment in Los Angeles Introduction: Los Angeles, a city renowned for its glitz and glamour, is not only the entertainment capital of the world but also a hub for West End Entertainment in Los Angeles-style performances that captivate audiences with their mesmerizing productions. In this […]

  • January 8, 2024
  • (8)

Celebrating Women’s Month Las Vegas 2024 Introduction: March is not just a month on the calendar; it is a celebration of the strength, resilience, and achievements of women worldwide. Women’s Month is a time to honor the contributions of women in various fields, and Las Vegas is gearing up for an extraordinary celebration in 2024. […]

  • March 7, 2024
  • (5)

It is a common understanding of a vast majority of leaders that the employee engagement is a company’s most important asset. But in reality, that is only true if the majority of the workforce is fully engaged in their work. If not, they are either adding minimal value or are actively working against the organization. […]

  • December 20, 2022
  • (8)

Unveiling the Hottest Trends in Event Entertainment: Elevate Your Corporate Event with Speakers Inc In the ever-evolving landscape of event planning and entertainment, staying ahead of the curve is essential to delivering memorable and impactful experiences for attendees. From corporate conferences to gala dinners, the demand for innovative and engaging entertainment options continues to grow. […]

  • March 15, 2024
  • (18)

Easter is obviously when Christians celebrate a miracle that is central to our faith in Creating Distinction. We are also in the seasons of Ramadan and Passover. Although my work here is never intended to be about any particular set of spiritual beliefs, it struck me when thinking about these observances that having faith — […]

  • December 20, 2022
  • (7)

Kevin Gaskell seems to be meeting more and more people in business at the moment who are concerned that the economy is a bumpy ride and unpredictable.  You can certainly feel a lot of turbulence in the air; Brexit, Trump, FX rates, inflation, Russia, Middle East, fake news etc. The truth is that if you […]

  • January 13, 2023
  • (104)

Zion Clark Story as an awe-inspiring athlete and motivational speaker, has recently joined Speakers Inc as an exclusive keynote speaker for corporate events. His life story, a testament to unyielding resilience and indomitable spirit, serves as a beacon of inspiration for anyone facing seemingly insurmountable challenges. Zion Clark Story: A Tale of Unyielding Resilience Overcoming […]

  • September 9, 2024
  • (89)

A common problem new pilots struggle with is avoiding a PIO or pilot-induced oscillation. So how do we Stop the Cycle as We’re all familiar with the concept of overcorrecting in a car. A deer runs out, you’re driving tired, you’re near the edge of the road, and you yank the wheel the other direction […]

  • December 22, 2022

Subscribe to our Newsletter and get connected:

Your subscription could not be saved. Please try again.
Your subscription has been successful.

Newsletter

Subscribe to our newsletter and stay updated.

We use Brevo as our marketing platform. By submitting this form you agree that the personal data you provided will be transferred to Brevo for processing in accordance with Brevo's Privacy Policy.

Our Mission:

We are your partner creating memorable and engaging experiences that go beyond the event itself.

© All rights reserved 2026.  Designed using Voxel

AI Assistant
Speakers Inc Logo 2024
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.