Search....
CTRL+K
Search....
CTRL+K
I recently stayed at a five-star hotel and found a major marketing problem lurking in the wardrobe in my room and then realised everything you do is marketing Upon check-in I was welcomed enthusiastically, and my membership status recognised with a room upgrade.
I was even presented with a welcome gift to thank me for my loyalty. I made my way up to my room and my luggage was promptly delivered to my room by the cheery concierge. At this point, I have paid just over $300 to the hotel and had my credit card authorised for a further $100 for incidentals.
I opened the wardrobe to hang up some clothes and my heart sank. With 5-6 positive touchpoints in my experience so far — all that said ‘we value your loyalty’ — I was now faced with coat hangers that say ‘we assume you’re a thief’. I realise that in the scheme of things, annoying coat hangers that are permanently attached to prevent theft is a pretty minor issue.
But it’s still sending a covert message that belies what the hotel is going to great lengths to communicate overtly. Come on hotels, you can do better.
If you really do value my loyalty, give me some proper coat hangers. I promise I won’t steal them.
Contact us at Speakers Inc and subscribe to our Podcast Channel
The The Character Ethic 2 vs. The Personality Ethic – Why Character Trumps Personality As Stephen Covey writes in The 7 Habits of Highly Effective People, most of the success literature published in the United States for the first century and a half after 1776 focused on The Character Ethic as being the underlying foundation of how a person can live […]
Mastering Nonverbal Communication: The Transformative Power of Body Language Coaching with Kristin Bock In our fast-paced, communication-heavy world, mastering the art of nonverbal communication can be a game-changer. Enter Kristin Bock, a body language expert and founder of Body Language Blueprints, who helps professionals leverage nonverbal cues to enhance their personal and professional interactions. In […]
Imagine sitting down for six hours of back-to-back college final exams for nine days in a row with Mental strategies. That’s what playing in a professional chess tournament is like, according to chess grandmaster Maurice Ashley. The only difference is in chess, “the finals fight back,” Ashley tells CNBC Make It. And no matter how […]
In the grand timeline of human experience, we are constantly navigating two forces: the pull of being More Attracted to the Past or the Future? Both shape our identity, decisions, and aspirations, yet they offer distinctly different perspectives on life. The past provides comfort, nostalgia, and a sense of grounding. The future promises excitement, possibility, […]
Make Your Email Subject and Content Fun, Compelling, Curious, and Commanding To Get Quicker Responses that Pay Off! By Joy Baldridge Have you ever been surprised or frustrated by how few return emails you receive when reaching out to your prospects and customers/clients? Responsiveness is at an all-time low. Everyone is overwhelmed and inundated with emails. […]
In the ever-evolving landscape of LGBTQ Keynote Speakers 2024, public speaking, keynote addresses serve as powerful platforms for individuals to share their stories, insights, and expertise. Over the years, the LGBTQ community has seen a rise in representation within this realm, with speakers transcending barriers and advocating for inclusivity, diversity, and acceptance. As we delve […]
Unveiling the Hottest Trends in Event Entertainment: Elevate Your Corporate Event with Speakers Inc In the ever-evolving landscape of event planning and entertainment, staying ahead of the curve is essential to delivering memorable and impactful experiences for attendees. From corporate conferences to gala dinners, the demand for innovative and engaging entertainment options continues to grow. […]
The Art of Selecting the Perfect Speaker: A Step-by-Step Guide for Event Planners In an age when live and virtual events compete for attendees’ limited attention, the value of an outstanding keynote speaker has never been higher. The right speaker can energize a room, bridge knowledge gaps, and spark meaningful conversations that last long after […]
Our Mission:
© All rights reserved 2025. Designed using Voxel
