I recently stayed at a five-star hotel and found a major marketing problem lurking in the wardrobe in my room and then realised everything you do is marketing Upon check-in I was welcomed enthusiastically, and my membership status recognised with a room upgrade.
I was even presented with a welcome gift to thank me for my loyalty. I made my way up to my room and my luggage was promptly delivered to my room by the cheery concierge. At this point, I have paid just over $300 to the hotel and had my credit card authorised for a further $100 for incidentals.
I opened the wardrobe to hang up some clothes and my heart sank. With 5-6 positive touchpoints in my experience so far — all that said ‘we value your loyalty’ — I was now faced with coat hangers that say ‘we assume you’re a thief’. I realise that in the scheme of things, annoying coat hangers that are permanently attached to prevent theft is a pretty minor issue.
But it’s still sending a covert message that belies what the hotel is going to great lengths to communicate overtly. Come on hotels, you can do better.
If you really do value my loyalty, give me some proper coat hangers. I promise I won’t steal them.
Contact us at Speakers Inc and subscribe to our Podcast Channel
The old saying, “What got you here won’t get you there,” applies to your professional life today with One Skill You Need. The world is quickly changing as well as the competitive landscape. Whether you are running a business or trying to increase your career equity, ramping up One Skill You Need set is important. […]
When the Show Doesn’t Go On: Hard Lessons From a Speaker No-Show If you’ve ever booked talent for a high-stakes event, you know the pressure: a packed ballroom, a waiting audience, and the expectation that everything will go perfectly. But what happens when your star speaker… just doesn’t show? We recently faced that nightmare with […]
Hispanic Heritage Month 2024, celebrated annually from September 15 to October 15, offers a unique opportunity to recognize the history, culture, and contributions of Hispanic and Latino Americans. This month-long celebration began as a week-long event in 1968, initiated by President Lyndon B. Johnson, and later expanded by President Ronald Reagan in 1988 to cover […]
Mastering the Art of a Business Emcee New York: Elevating Conferences with Speakers Inc In the bustling metropolis of New York, where innovation and business convergence are the heartbeat of the city, the role of a Business Emcee takes center stage. As a pivotal element in orchestrating conferences and corporate events, a skilled emcee plays […]
Why Felicia Pizzonia Is the Sales Speaker Your Next Conference Needs In today’s competitive market, sales isn’t just about closing deals, it’s about understanding human behavior, adapting your mindset, and building authentic connections. That’s exactly where Felicia Pizzonia excels. A best-selling author, dynamic entrepreneur, and sought-after keynote speaker, Felicia brings a powerful blend of science-backed […]
Solly Moeng is an experienced professional Political journalist and Branding Speaker with a career that has seen him manage a variety of branding projects in various sectors and in countries spanning several continents. He is an established independent media professional with specialisation in Reputation Management, Stakeholder Engagement Strategies, Strategic Internal & External Communications, PR and […]
Embracing Digital Leadership: The Journey of Erik Qualman, aka “Equalman” Erik Qualman, widely recognized as “Equalman,” stands as a beacon of digital leadership and transformation. His work, which spans keynote speaking, bestselling authorship, and digital expertise, has profoundly influenced the realms of social media and digital transformation. Equalman’s journey is a testament to the power […]
Booking a Keynote Speaker in 2025 when the world of events is evolving—fast. Whether you’re planning a leadership summit, corporate offsite, or global conference, your keynote speaker is no longer just an opener, they’re a catalyst for engagement, transformation, and brand alignment. So what are the biggest trends influencing how event planners when Booking a […]
Our Mission:
© All rights reserved 2025. Designed using Voxel
