Search....
CTRL+K
Search....
CTRL+K
I recently stayed at a five-star hotel and found a major marketing problem lurking in the wardrobe in my room and then realised everything you do is marketing Upon check-in I was welcomed enthusiastically, and my membership status recognised with a room upgrade.
I was even presented with a welcome gift to thank me for my loyalty. I made my way up to my room and my luggage was promptly delivered to my room by the cheery concierge. At this point, I have paid just over $300 to the hotel and had my credit card authorised for a further $100 for incidentals.
I opened the wardrobe to hang up some clothes and my heart sank. With 5-6 positive touchpoints in my experience so far — all that said ‘we value your loyalty’ — I was now faced with coat hangers that say ‘we assume you’re a thief’. I realise that in the scheme of things, annoying coat hangers that are permanently attached to prevent theft is a pretty minor issue.
But it’s still sending a covert message that belies what the hotel is going to great lengths to communicate overtly. Come on hotels, you can do better.
If you really do value my loyalty, give me some proper coat hangers. I promise I won’t steal them.
Contact us at Speakers Inc and subscribe to our Podcast Channel
Speakers Inc, Los Angeles has available to present Keynote Speakers | Motivational | Leadership to open or close your next Los Angeles, California event or conference. Speakers Inc is a leading speaker Bureau that brings you excellent Speakers | Motivational | Leadership speakers that deliver keynotes over 500 times per year. Our culture speakers are […]
The Essence of Authentic Leadership: Embracing Genuine Influence with Erin Hatzikostas In an era where leadership is often synonymous with corporate jargon and pretense, the concept of authentic leadership emerges as a beacon of hope and integrity. Authentic leadership transcends traditional leadership paradigms by emphasizing transparency, genuine relationships, and a commitment to personal and organizational […]
Something about the past seems much more romantic than the future so Are you more attracted to the PAST or the FUTURE?. Maybe it’s because the past is a time we can look back on with nostalgia, or perhaps it’s because the future is an unknown quantity. Whatever the reason, it seems like many people […]
Getting out of sync with a relatively new habit is easy. Getting back into the flow with that new habit is exceptionally hard. Stop Prospecting. Two habits I have started, stopped and restarted several times are daily writing and prospecting. So today, I’m going to write about prospecting… I’m not sure that counts as actual prospecting, […]
In March 2020, when the world shut down and my live event calendar was wiped clean—I was concerned about working virtually and leading through adversity As my speaking business went online, I wondered if it would survive the transformation. Would I still have an impact? Would I still matter? I’m sure you asked yourself similar […]
If you’re a sports fan like I am, this is a great time! March Madness launches shortly YOUR highlight reel — but today, eyes are on the free agents signing new contracts in the NFL. All-day long, sports networks are showing highlight reels of a player’s performance. However, when you examine who gets paid the […]
Richard Mulholland: Redefining Leadership, AI, Resilience, and Sales In a rapidly evolving world, staying ahead in business requires more than just knowledge; it demands foresight, adaptability, and the ability to inspire change. Richard Mulholland, a renowned keynote speaker and thought leader, has emerged as a leading voice in areas that are pivotal to both individual […]
Connection with someone takes more than common interests of What Makes People Click. It also takes this. Do you know who created the world’s first social network? It wasn’t Zuckerberg, Dorsey, or Tom from MySpace. It was the person who kindled the first fire. The fire’s loud crackling, billowing smoke, and beautiful orange glow attracted others […]
Our Mission:
© All rights reserved 2025. Designed using Voxel
