I recently stayed at a five-star hotel and found a major marketing problem lurking in the wardrobe in my room and then realised everything you do is marketing Upon check-in I was welcomed enthusiastically, and my membership status recognised with a room upgrade.
I was even presented with a welcome gift to thank me for my loyalty. I made my way up to my room and my luggage was promptly delivered to my room by the cheery concierge. At this point, I have paid just over $300 to the hotel and had my credit card authorised for a further $100 for incidentals.
I opened the wardrobe to hang up some clothes and my heart sank. With 5-6 positive touchpoints in my experience so far — all that said ‘we value your loyalty’ — I was now faced with coat hangers that say ‘we assume you’re a thief’. I realise that in the scheme of things, annoying coat hangers that are permanently attached to prevent theft is a pretty minor issue.
But it’s still sending a covert message that belies what the hotel is going to great lengths to communicate overtly. Come on hotels, you can do better.
If you really do value my loyalty, give me some proper coat hangers. I promise I won’t steal them.
Contact us at Speakers Inc and subscribe to our Podcast Channel
On a recent flight, at almost every stop along the way, the airline I had chosen reminded me that I was flying with “the best” So can you over-compliment your CX team. Airport signage told me…the CEO appearing on the pre-flight safety video told me…the flight attendant announcements told me…well, you get the picture. The […]
The Future of Thought Leadership: How Visionary Speakers Are Shaping the World In a rapidly evolving world, thought leadership has become more than just a buzzword—it’s a necessity. Businesses, organizations, and individuals seek guidance from those who can provide innovative insights, challenge conventional thinking, and inspire action. But what does it take to be a […]
Zion Clark Story as an awe-inspiring athlete and motivational speaker, has recently joined Speakers Inc as an exclusive keynote speaker for corporate events. His life story, a testament to unyielding resilience and indomitable spirit, serves as a beacon of inspiration for anyone facing seemingly insurmountable challenges. Zion Clark Story: A Tale of Unyielding Resilience Overcoming […]
Something about the past seems much more romantic than the future so Are you more attracted to the PAST or the FUTURE?. Maybe it’s because the past is a time we can look back on with nostalgia, or perhaps it’s because the future is an unknown quantity. Whatever the reason, it seems like many people […]
Unveiling the Hottest Trends in Event Entertainment: Elevate Your Corporate Event with Speakers Inc In the ever-evolving landscape of event planning and entertainment, staying ahead of the curve is essential to delivering memorable and impactful experiences for attendees. From corporate conferences to gala dinners, the demand for innovative and engaging entertainment options continues to grow. […]
Upskill Your Workforce with AI: The Keynote Speakers Leading the Charge In today’s digitally charged world, artificial intelligence isn’t just a trend, it’s a transformation. The real question facing businesses isn’t if they should embrace AI, but how fast they can reskill and upskill their teams to stay relevant in an AI-first economy. Corporate learning […]
Lewis Pugh — the UN Patron of the Oceans, a keynote speaker like no other. Known globally for his seemingly impossible swims in the world’s most extreme waters, Lewis doesn’t just make waves—he moves nations. What do you get when you combine elite athleticism, raw human determination, and an unshakeable mission to change the world? […]
The Dark Side of Motivational Speaking: When Inspiration Becomes Manipulation Motivational speaking is a billion-dollar industry, built on the promise of transformation, success, and boundless personal growth. Audiences flock to these high-energy events, hoping for that one insight that will change their lives. But beneath the surface of encouragement and empowerment lies a darker reality: […]
Our Mission:
© All rights reserved 2025. Designed using Voxel
