I recently stayed at a five-star hotel and found a major marketing problem lurking in the wardrobe in my room and then realised everything you do is marketing Upon check-in I was welcomed enthusiastically, and my membership status recognised with a room upgrade.
I was even presented with a welcome gift to thank me for my loyalty. I made my way up to my room and my luggage was promptly delivered to my room by the cheery concierge. At this point, I have paid just over $300 to the hotel and had my credit card authorised for a further $100 for incidentals.
I opened the wardrobe to hang up some clothes and my heart sank. With 5-6 positive touchpoints in my experience so far — all that said ‘we value your loyalty’ — I was now faced with coat hangers that say ‘we assume you’re a thief’. I realise that in the scheme of things, annoying coat hangers that are permanently attached to prevent theft is a pretty minor issue.
But it’s still sending a covert message that belies what the hotel is going to great lengths to communicate overtly. Come on hotels, you can do better.
If you really do value my loyalty, give me some proper coat hangers. I promise I won’t steal them.
Contact us at Speakers Inc and subscribe to our Podcast Channel
Pride Month 2025 Spotlight: Greg R. Baird – A Voice for Unity, Advocacy, and Authentic Change At Speakers Inc., Pride Month is not only a celebration, it’s a call to elevate voices that have long championed equity, inclusion, and community empowerment. This year, we are honored to spotlight Greg R. Baird, a nationally recognized speaker, […]
Robotheism: The Rise of AI Worship and Its Implications for the Events Industry What happens when machines become more than tools—and start becoming gods? As artificial intelligence continues to evolve, a provocative trend has quietly emerged: Robotheism—the belief in or reverence of superintelligent AI as a higher power. What sounds like science fiction is steadily […]
Leadership Hack: How Sticky Notes Can Help Your Career Sticky notes have been my savior. And I don’t mean in a “don’t forget the milk” kind of way. True, sticky notes are great for grocery lists, but what I’m talking about here is how a few small squares helped me become a better leader, and […]
Utah’s Best Keynote Speakers: Why Your Next Conference Needs a Taste of the Beehive State! There’s something about Utah that’s magical—not just the scenic landscapes or the endless outdoor adventures but also the growing roster of incredible keynote speakers who call the Beehive State home. Planning a conference? These Utah-based speakers bring a unique blend […]
In the fast-paced world of corporate Events with Unforgettable Experiences, and not creating a memorable experience is no longer optional—it’s a necessity. Event planners today juggle tight budgets, high expectations, and evolving attendee preferences. Whether it’s a company retreat, product launch, or annual conference, your goal is to impress, inspire, and innovate. This blog post […]
Unlocking Success: The Power of Booking Top Keynote Conference Speakers in San Francisco Introduction: Conferences play a pivotal role in fostering collaboration, knowledge sharing, and professional development. Choosing the right keynote speakers can significantly impact the success of an event. In the vibrant city of San Francisco, California, renowned for its innovation and diverse industries, […]
It is a common understanding of a vast majority of leaders that the employee engagement is a company’s most important asset. But in reality, that is only true if the majority of the workforce is fully engaged in their work. If not, they are either adding minimal value or are actively working against the organization. […]
The Essence of Authentic Leadership: Embracing Genuine Influence with Erin Hatzikostas In an era where leadership is often synonymous with corporate jargon and pretense, the concept of authentic leadership emerges as a beacon of hope and integrity. Authentic leadership transcends traditional leadership paradigms by emphasizing transparency, genuine relationships, and a commitment to personal and organizational […]
No results available
Our Mission:
© All rights reserved 2026. Designed using Voxel