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In this fun and energizing Keynote, you will learn how to refresh your culture and innovate your operations, at will.
You will know how to adapt to post-pandemic conditions and stay resilient. You will get solid ideas for hiring and retaining your workforce (even when the labor market is frustratingly tight) and how to create instant rapport for building solid relationships (based upon the proven tactics of TV talk show hosts).
While we all strive for perfection, Ross encourages your audience to embrace Relevance as a moving target.
He will detail inspiring case studies that span the landscape of retail, manufacturing, B2B, construction, tech, and healthcare.
The perfect Post-Covid Breakout Session or Spouse Event.
None of us can perform at our peak when we have been derailed by a catastrophic family event, a disruptive workplace dilemma, or a global pandemic.
How do you bounce back after the crisis has abated? Based on their book of the same name, Ross Shafer and Allison Dalvit will engage your audience by sharing their ‘blueprints for rallying’ in every imaginable circumstance.
This program is interactive, fun, emotional, and impactful.
Cracking the Experience Code in a Revolutionary Way
After writing four books and 12 HR training films on this subject, Ross has determined that “WOW-ing” the customer does NOT create loyalty. It is reducing the “POW” moments that makes customers “sticky.”
Customers want to buy from companies that don’t disappoint them…and from people who don’t make mistakes. In this highly entertaining and inspiring presentation, Ross will share the simple, yet powerful system he developed to help his clients quickly improve their customer experience scores.
(EXAMPLE: one of his larger clients raised their JD Power scores 21 points in 90 days).
The On-Demand Economy has caused customer expectations to change. Do you know what they want now?
Videos
Ross Shafer belongs to these Categories
Ross Shafer is one of the most sought after keynote speakers and seminar leaders on the subjects of Customer Urgency and Empathy, Personal Motivation, Reinvention, and Market Relevance. He has authored nine business books yet also won international stand-up comedy competitions. He’s earned six TV Emmys as a network talk and game show host yet […]
Ross Shafer is one of the most sought after keynote speakers and seminar leaders on the subjects of Customer Urgency and Empathy, Personal Motivation, Reinvention, and Market Relevance.
He has authored nine business books yet also won international stand-up comedy competitions. He’s earned six TV Emmys as a network talk and game show host yet credits his success to reselling bicycles at age 13.
He flipped cars at 15 and flipped homes at 18. After college at 21, he started buying and selling companies. The common denominator is a burning pursuit of excellence that has driven Ross to the top of every field he’s entered.
Since his early teens, Ross Shafer has been obsessed with understanding “Who succeeds? Who fails? And Why?” His confidence flourished when he discovered that there were specific blueprints for success in every job and every industry.
That understanding led to his noteworthy achievements in business, television broadcasting, book writing, professional speaking (CPAE) and even stand-up comedy. His wildly diverse career choices have allowed Ross to communicate complex ideas with great fun – and an “everyman” quality.
Today, he coaches leaders and teams on how to cross-pollinate innovative ideas about emerging trends, shifting buying habits, and the motivation of workforces during mergers and acquisitions.
His clients include 73 of the Fortune 100…as well as a broad array of associations. What most people don’t know is that Ross may have sparked the explosion of the entertainment cooking channels when he wrote a funny bestselling book, Cook Like a Stud (38 recipes men can prepare in the garage using their own tools).
Not bad for a guy who played college football (pre-concussion-era helmets) and who still aspires to get his hair right.
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Alexis Nikole Nelson, known as “Black Forager,” is a passionate educator and forager celebrated for her innovative approach to environmentalism, connecting people with nature, and promoting sustainable foraging. Her journey is marked by her deep reverence for the natural world and her influential role in fostering an appreciation for the environment. Nelson uses social media […]
Abigail Posner is a multi-talented professional, combining creativity, intellect, and innovation into her work. With a rich background in various fields and a passion for exploring the intersection of technology and creativity, she has become a recognized figure at Google, consistently pushing the boundaries of brand marketing. Educational Background and Early Career Posner’s journey began […]
In the realm of alternative rock and introspective lyrics, few artists have made as profound an impact as Alanis Morissette. Born on June 1, 1974, in Ottawa, Canada, Alanis Nadine Morissette emerged as a musical force, captivating audiences with her powerful voice, poignant lyrics, and unapologetic authenticity. Early Years and Musical Beginnings: Alanis Morissette’s journey […]
Chef Stephanie Izard is a culinary force to be reckoned with in the culinary world. With her innovative approach to cooking and an impressive list of accolades, she has earned a well-deserved reputation as a talented and influential chef. Her journey in the world of gastronomy has been marked by creativity, hard work, and a […]
A veteran of TV broadcasting, political campaigns, and Wall Street, Steve Cortes brings unique insight into the always-important – and sometimes comical – intersection of media, politics, and money in America. Steve Cortes served as Senior Spokesman and Strategist for the Trump 2016 and 2020 campaigns, including leadership of Hispanic outreach. Steve also worked as […]
Blake Morgan stands as a beacon in the industry of customer experience, heralded for her insightful perspectives, strategic acumen, and visionary approach. As a keynote speaker, author, and board member, she wields her expertise to guide organizations toward excellence in customer engagement and business growth. With a profound understanding of emerging technologies and consumer trends, […]
Carina Schmid is a Communication trainer and speaker specializing in mindful communication for health professionals. I love the fact that I love my work for over 20 years now. She lives in Brooklyn, New York and I’m also at home in southern Germany. Hence my Hänglish (High German with Swabian Dialect meets English). CArina knows these moments […]
Jack Daly is a leading sales speaker and trainer with over 30 years of sales and executive experience. Jack’s track record is a testament to his real-world knowledge and extensive expertise in sales and sales management. He started his professional journey at CPA firm Arthur Andersen and rose to the CEO level of several corporations, […]
Adam Cheyer is an accomplished entrepreneur, inventor, and visionary technologist known for his groundbreaking contributions to artificial intelligence and voice recognition technology. With a career spanning over two decades, Cheyer has been at the forefront of innovation, driving transformative changes in the tech industry. As a sought-after keynote speaker, he brings unparalleled expertise and insights […]
Aaron Davis is a professional speaker, coach, trainer and attitude expert. His personal experience taught him the importance of a Champion Attitude and his life since has ingrained the value of attitude and what can be learned from it. As a keynote speaker, author, businessman, former national champion football player, and cancer survivor Aaron has […]
In a world filled with inspiring stories of perseverance and triumph, the journey of Kyle and Brent Pease stands out as a testament to the power of determination, inclusion, and the unbreakable bonds of brotherhood. These two brothers have defied the odds, surmounting incredible challenges to become an inspiration to countless individuals around the world. […]
Amy Jo Martin is not just a speaker; she’s a force of nature in the digital world. With her contagious energy and insightful perspective, she’s redefining how businesses engage with their audience in the digital age. As the founder and CEO of Digital Royalty, a sought-after keynote speaker, and bestselling author, Amy Jo is at […]
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