In this fun and energizing Keynote, you will learn how to refresh your culture and innovate your operations, at will.
You will know how to adapt to post-pandemic conditions and stay resilient. You will get solid ideas for hiring and retaining your workforce (even when the labor market is frustratingly tight) and how to create instant rapport for building solid relationships (based upon the proven tactics of TV talk show hosts).
While we all strive for perfection, Ross encourages your audience to embrace Relevance as a moving target.
He will detail inspiring case studies that span the landscape of retail, manufacturing, B2B, construction, tech, and healthcare.
The perfect Post-Covid Breakout Session or Spouse Event.
None of us can perform at our peak when we have been derailed by a catastrophic family event, a disruptive workplace dilemma, or a global pandemic.
How do you bounce back after the crisis has abated? Based on their book of the same name, Ross Shafer and Allison Dalvit will engage your audience by sharing their ‘blueprints for rallying’ in every imaginable circumstance.
This program is interactive, fun, emotional, and impactful.
Cracking the Experience Code in a Revolutionary Way
After writing four books and 12 HR training films on this subject, Ross has determined that “WOW-ing” the customer does NOT create loyalty. It is reducing the “POW” moments that makes customers “sticky.”
Customers want to buy from companies that don’t disappoint them…and from people who don’t make mistakes. In this highly entertaining and inspiring presentation, Ross will share the simple, yet powerful system he developed to help his clients quickly improve their customer experience scores.
(EXAMPLE: one of his larger clients raised their JD Power scores 21 points in 90 days).
The On-Demand Economy has caused customer expectations to change. Do you know what they want now?
Ross Shafer is one of the most sought after keynote speakers and seminar leaders on the subjects of Customer Urgency and Empathy, Personal Motivation, Reinvention, and Market Relevance.
He has authored nine business books yet also won international stand-up comedy competitions. He’s earned six TV Emmys as a network talk and game show host yet credits his success to reselling bicycles at age 13.
He flipped cars at 15 and flipped homes at 18. After college at 21, he started buying and selling companies. The common denominator is a burning pursuit of excellence that has driven Ross to the top of every field he’s entered.
Since his early teens, Ross Shafer has been obsessed with understanding “Who succeeds? Who fails? And Why?” His confidence flourished when he discovered that there were specific blueprints for success in every job and every industry.
That understanding led to his noteworthy achievements in business, television broadcasting, book writing, professional speaking (CPAE) and even stand-up comedy. His wildly diverse career choices have allowed Ross to communicate complex ideas with great fun – and an “everyman” quality.
Today, he coaches leaders and teams on how to cross-pollinate innovative ideas about emerging trends, shifting buying habits, and the motivation of workforces during mergers and acquisitions.
His clients include 73 of the Fortune 100…as well as a broad array of associations. What most people don’t know is that Ross may have sparked the explosion of the entertainment cooking channels when he wrote a funny bestselling book, Cook Like a Stud (38 recipes men can prepare in the garage using their own tools).
Not bad for a guy who played college football (pre-concussion-era helmets) and who still aspires to get his hair right.
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Maria Marin is the leading motivational icon among Hispanics worldwide. Her message of motivation, personal growth and success reaches millions through her newspaper columns, best-selling books, international seminars and radio show. As a “life coach” she now reaches thousands of listeners with her national syndicated radio show, “El Show de Maria” on Univision Radio Network. […]
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Kondo Simfukwe, an acclaimed event emcee renowned for his dynamic presence, charismatic stage persona, and unparalleled ability to elevate any occasion. For over 12 years, Kondo has had the honor of standing on many stages to facilitate the relationship between the stars and the audience. Armed with cross-cultural experiences, a curiosity about people, an adaptability […]
Colin Cloud, often referred to as the “real-life Sherlock Holmes,” is a mentalist, magician, and comedian who leaves audiences spellbound with his extraordinary abilities. Renowned for his uncanny knack for mind reading and deduction, Colin has a unique talent for blending his skills in magic and mentalism with a sharp sense of humor. His performances […]
Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change. Lisa is best known for her work in the areas of customer service. She is the author of the videotape series […]
A veteran of TV broadcasting, political campaigns, and Wall Street, Steve Cortes brings unique insight into the always-important – and sometimes comical – intersection of media, politics, and money in America. Steve Cortes served as Senior Spokesman and Strategist for the Trump 2016 and 2020 campaigns, including leadership of Hispanic outreach. Steve also worked as […]
Tom Crean is a highly respected basketball coach, known for his remarkable leadership and strategic acumen in collegiate basketball. With a career spanning over three decades, Crean has established himself as a transformative figure in the sport, leading teams to significant successes and nurturing the talents of numerous future NBA stars. His dynamic coaching style, […]
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