Providing superior service is essential to continued success in a competitive world. But too many executives still regard service as “the fuzzy stuff” – they don’t know how to measure, manage or make it happen on a companywide scale
The driving force of a service-focused culture is a group of inspired leaders who are convinced of, and committed to, the long-term value of service excellence. Learn how the leadership team can build the alignment needed to embrace a common service vision
Ron Kaufman is the world’s leading educator for uplifting service performance and building service cultures. He helps leaders, teams, and organizations learn how to serve better, care more, and generate new value in the world.
Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents insights and best practices from working with clients worldwide for thirty years. His energetic online and on-stage presentations and workshops have inspired millions.
Ron is author of the New York Times bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration.
Ron Kaufman’s unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, frequently online and on TV. For the past three years, GlobalGurus has ranked Ron the #1 Customer Service Guru in the world.
He is founder of a worldwide education and consulting company that enables large and small organizations to delight customers, improve performance, distinguish brands, and build Uplifting Service cultures. In 2020, GlobalGurus ranked Uplifting Service the #1 Customer Service Development Program in the world.
Ron moved to Asia in 1990 to help Singapore Airlines and the government of Singapore create and launch a national service quality training organization.
He is a graduate of Brown University, an avid scuba diver, a founding member of Asia Professional Speakers, and was inducted into the Ultimate Frisbee Hall of Fame for spreading the sport’s “Spirit of the Game” worldwide.
Ron Kaufman resides in Singapore with his wife Jen. They are committed to uplifting the spirit and practice of service and care in the present and for the future.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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Aileen Lee is the founder of Cowboy Ventures. She partners at the earliest stages with enterprise and consumer-oriented startup teams to build products customers love, and to help teams build aspirational companies. She has over two decades of experience starting at seed stage and staying involved for many years beyond. Prior to Cowboy, Aileen spent […]
Trevor Noah is a globally celebrated comedian, television host, and author whose wit, charm, and insightful humor have made him one of the most influential entertainers of his generation. Born in South Africa during apartheid, Noah’s unique perspective on politics, culture, and human relationships is deeply informed by his experiences growing up as a mixed-race […]
Born without legs, Jen Bricker defied every conceivable limitation from the very beginning. Adopted by a loving family who instilled the empowering mantra, “Never say can’t,” Jen has consistently transformed challenges into achievements. Fueled by a passion for gymnastics, Jen found inspiration in her idol, Olympic gold medalist Dominique Moceanu. In a twist of fate, […]
Blake Leeper is not just a decorated Paralympian he is a force of nature defying expectations and redefining the limits of human potential. As an eight-time international medalist in Paralympic Track and Field, Blake has captured global attention not only for his remarkable athletic prowess but for his unrelenting spirit. He made history in June […]
David Houle is a futurist, thinker and keynote speaker. He has always been slightly ahead of the curve. Houle is consistently ranked as one of the top futurists and futurist keynote speakers on the major search engines. He has keynoted numerous conferences across the country and internationally. In the last seven years he has delivered […]
James Cunningham is a seasoned event emcee who brings a unique combination of humor, professionalism, and charm to every stage. With years of experience as a comedian and television host, James knows how to keep audiences engaged, energized, and entertained while ensuring a seamless flow for any event. Whether hosting a corporate conference, gala, or […]
Jeanette Andrews is hailed as one of the most innovative illusionists in the world today and has staged hundreds of sold-out and standing-room-only performances for Fortune 500 companies, theaters and universities including Infiniti, Kraft, Thermo Fisher Scientific, Lyric Opera & Chicago Ideas Week. She has presented commissioned and site-specific works for The Smithsonian’s Cooper Hewitt, […]
Duena Blomstrom is an internationally renowned keynote speaker, author, and co-founder of PeopleNotTech, a global media and tech scale-up dedicated to improving psychological safety, emotional intelligence (EQ), and peak performance in modern workplaces. She is the mastermind behind concepts such as “Emotional Banking” and “Human Debt,” reshaping the way organizations perceive human capital in the […]
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