Ron Kaufman: Customer Service
- Travels from: Singapore
- **Fee range: On Request
Keynote Topics
Uplifting Service: Exceeding Customer Expectations one Action at a Time
Providing superior service is essential to continued success in a competitive world. But too many executives still regard service as “the fuzzy stuff” – they don’t know how to measure, manage or make it happen on a companywide scale
Leading the Service-Focused Culture: Creating Superior Service from the C-Suite
The driving force of a service-focused culture is a group of inspired leaders who are convinced of, and committed to, the long-term value of service excellence. Learn how the leadership team can build the alignment needed to embrace a common service vision
Read Full Bio
Ron Kaufman is the world’s leading educator for uplifting service performance and building service cultures. He helps leaders, teams, and organizations learn how to serve better, care more, and generate new value in the world.
Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents insights and best practices from working with clients worldwide for thirty years. His energetic online and on-stage presentations and workshops have inspired millions.
Ron is author of the New York Times bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration.
Ron Kaufman’s unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, frequently online and on TV. For the past three years, GlobalGurus has ranked Ron the #1 Customer Service Guru in the world.
He is founder of a worldwide education and consulting company that enables large and small organizations to delight customers, improve performance, distinguish brands, and build Uplifting Service cultures. In 2020, GlobalGurus ranked Uplifting Service the #1 Customer Service Development Program in the world.
Ron moved to Asia in 1990 to help Singapore Airlines and the government of Singapore create and launch a national service quality training organization.
He is a graduate of Brown University, an avid scuba diver, a founding member of Asia Professional Speakers, and was inducted into the Ultimate Frisbee Hall of Fame for spreading the sport’s “Spirit of the Game” worldwide.
Ron Kaufman resides in Singapore with his wife Jen. They are committed to uplifting the spirit and practice of service and care in the present and for the future.
Contact us at Speakers Inc and follow us on Twitter
Ron Kaufman
Videos
Interest to Book? Send us your enquiry
No reviews available for this post.
Talent FAQ's
Do speakers charge a flat fee or by the hour?
Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
What is the typical duration of a keynote speech and what is included?
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
Does the scale of the event and audience size affect a speaker’s fee?
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses and other costs
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Deposits and securing a booking
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
Additional tips and takeaways
- Virtual speaking appearances are a cost-effective alternative to high speaking fees, often 10-50% cheaper than in-person rates.
- There is typically no difference in fee for a 15-minute speech versus a 60-minute speech.
- Some motivational speakers are open to discounting their fee if hired for more than one event by the same organization.
- When browsing speakers, consider their location to keep travel costs down.
- Personal connections to your organization or event location can increase your chances of securing a renowned speaker.
- Be upfront about your needs and expectations to ensure a successful partnership.
- Speaker bureaus like Speakers Inc help guide you through the booking process to negotiate the best deal with favorable terms.
Ready to find the perfect speaker for your event? Use our advanced search feature or contact us to get started today!
View further speakers
- (64)
Walter Bond is came from humble beginnings as a college reserve player to becoming an NBA starter and now a Hall of Fame motivational speaker, Bond’s journey epitomizes the essence of hard work, determination, and excellence. Throughout his career, Walter has mastered the formula for greatness, a formula he passionately shares with audiences around the […]
- Travels from: Boca Raton, FL
- Motivational Speakers
- (58)
Yossi Ghinsberg is a world-renowned adventurer, author, and keynote speaker whose incredible survival story in the Amazon jungle has captivated audiences worldwide. In 1981, Yossi embarked on a harrowing journey into the uncharted depths of the Bolivian Amazon, only to become separated from his companions and left alone to survive for three weeks against the […]
- Travels from: Tel Aviv-Yafo
- Motivational Speakers
- (18)
- (6)
Chris Bashinelli, better known as “Bash”, is a celebrated Diversity, Equity & Inclusion speaker, Bash brings to life an inspiring message of empathy and connection that has birthed lifelong friendships around the world. He was born and raised in Brooklyn, New York to Lebanese and Italian-American parents. After a decade-long acting career including an appearance […]
- Travels from: New York, NY
- Diversity Speakers
- (29)
Ahmen Sivaloganathan is the Batman of Social Impact as a nonprofit leader by day and hip-hop artist by night, while never losing sight of his most important roles as father, husband, son, brother, and friend. He has built a reputation as a Troublemaker for the status quo, orchestrating sustainable transformation and systems change for education, […]
- Travels from: New York, NY
- Social Influencer
- (107)
In a world where business leaders are lauded for being cutthroat, Marcus does it all with heart and compassion for the people, process and product he aspires to elevate. But as with many success stories, his road has not always been an easy one. If you or your client is looking for an interactive Business […]
- Travels from: Chicago, IL
- Business Speakers
- (26)
- (2)
Jen Buck is renowned for her dynamic presentations and profound impact. With a career spanning over two decades, she has earned accolades as an award-winning Keynote Speaker and distinguished author, leaving an indelible mark on audiences worldwide. Having delivered over 10,000 programs, Jen has touched the lives of more than a million individuals, inspiring and […]
- Travels from: Phoenix, AZ
- Leadership Speakers
- (44)
Dr. Patty Malone stands as an expert and authority in workplace communication, dedicated to facilitating organizations in achieving profound results, heightened productivity, and enhanced profitability through the conduit of clear and effective communication. In a landscape where miscommunication and misunderstanding drain companies of an astounding $37 billion annually, Dr. Malone’s commitment to fostering productive communication […]
- Travels from: Fullerton, CA
- Communication Speakers
- (20)
- (10)
David Allison is a distinguished figure in the realm of human values, a global researcher, and a best-selling author, whose mission revolves around reshaping our comprehension of human behavior and interaction. With a rich and diverse career traversing marketing, research, and prolific authorship, David has left an indelible mark by introducing human values as a […]
- Travels from: Vancouver, BC
- Human Values
Disclaimer
These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.
Fee Range Information
All talent fees exclude VAT, travel and accommodation where required.
