Providing superior service is essential to continued success in a competitive world. But too many executives still regard service as “the fuzzy stuff” – they don’t know how to measure, manage or make it happen on a companywide scale
The driving force of a service-focused culture is a group of inspired leaders who are convinced of, and committed to, the long-term value of service excellence. Learn how the leadership team can build the alignment needed to embrace a common service vision
Ron Kaufman is the world’s leading educator for uplifting service performance and building service cultures. He helps leaders, teams, and organizations learn how to serve better, care more, and generate new value in the world.
Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents insights and best practices from working with clients worldwide for thirty years. His energetic online and on-stage presentations and workshops have inspired millions.
Ron is author of the New York Times bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration.
Ron Kaufman’s unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, frequently online and on TV. For the past three years, GlobalGurus has ranked Ron the #1 Customer Service Guru in the world.
He is founder of a worldwide education and consulting company that enables large and small organizations to delight customers, improve performance, distinguish brands, and build Uplifting Service cultures. In 2020, GlobalGurus ranked Uplifting Service the #1 Customer Service Development Program in the world.
Ron moved to Asia in 1990 to help Singapore Airlines and the government of Singapore create and launch a national service quality training organization.
He is a graduate of Brown University, an avid scuba diver, a founding member of Asia Professional Speakers, and was inducted into the Ultimate Frisbee Hall of Fame for spreading the sport’s “Spirit of the Game” worldwide.
Ron Kaufman resides in Singapore with his wife Jen. They are committed to uplifting the spirit and practice of service and care in the present and for the future.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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Brandeis Marshall is a trailblazing figure in the realm of data ethics and education, passionately bridging the gap between technology, ethics, and social impact. As the Founder and CEO of the DataedX Group, she has redefined how organizations and individuals engage with data, championing ethical practices that align with inclusivity and fairness. Brandeis’s compelling vision […]
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Former NASA Astronaut and Air Force Colonel Cady Coleman is a veteran of two Space Shuttle missions and a six-month expedition aboard the International Space Station (ISS). Onstage, Coleman draws from her time at NASA and in extreme “remote work” situations to discuss team building, leadership, and innovation. With her extraordinary photos and videos, Coleman delivers a […]
Sean Patrick, affectionately referred to as SP, is a name synonymous with excellence in event hosting and entertainment. With a career spanning years, SP has established himself as the go-to emcee for corporate events, conferences, and conventions across the nation. His magnetic stage presence, coupled with an unparalleled ability to engage audiences, has made him […]
With a distinguished career marked by profound insights and a commitment to empowering audiences, Dr. Robert Genetski stands as a guiding force in understanding the economic trends that shape our future. Dr. Robert Genetski is not just an economist; he is a visionary with a keen ability to foresee the economic currents that will define […]
Farrah Khan has spent two decades raising awareness about the intersections of gender-based violence and equity through education, policy, and advocacy. She is a member of the Government of Canada’s Advisory Council on the Strategy to Prevent and Address Gender-Based Violence, former co-chair of the Ontario Government Provincial Roundtable on Violence Against Women, board member […]
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