Ron Kaufman: Customer Service
- Highlights:
- Travels from: Singapore
- **Fee range: On Request
Keynote Topics
Uplifting Service: Exceeding Customer Expectations one Action at a Time
Providing superior service is essential to continued success in a competitive world. But too many executives still regard service as “the fuzzy stuff” – they don’t know how to measure, manage or make it happen on a companywide scale
Leading the Service-Focused Culture: Creating Superior Service from the C-Suite
The driving force of a service-focused culture is a group of inspired leaders who are convinced of, and committed to, the long-term value of service excellence. Learn how the leadership team can build the alignment needed to embrace a common service vision
Read Full Bio
Ron Kaufman is the world’s leading educator for uplifting service performance and building service cultures. He helps leaders, teams, and organizations learn how to serve better, care more, and generate new value in the world.
Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents insights and best practices from working with clients worldwide for thirty years. His energetic online and on-stage presentations and workshops have inspired millions.
Ron is author of the New York Times bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration.
Ron Kaufman’s unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, frequently online and on TV. For the past three years, GlobalGurus has ranked Ron the #1 Customer Service Guru in the world.
He is founder of a worldwide education and consulting company that enables large and small organizations to delight customers, improve performance, distinguish brands, and build Uplifting Service cultures. In 2020, GlobalGurus ranked Uplifting Service the #1 Customer Service Development Program in the world.
Ron moved to Asia in 1990 to help Singapore Airlines and the government of Singapore create and launch a national service quality training organization.
He is a graduate of Brown University, an avid scuba diver, a founding member of Asia Professional Speakers, and was inducted into the Ultimate Frisbee Hall of Fame for spreading the sport’s “Spirit of the Game” worldwide.
Ron Kaufman resides in Singapore with his wife Jen. They are committed to uplifting the spirit and practice of service and care in the present and for the future.
Contact us at Speakers Inc and follow us on Twitter
Ron Kaufman
Videos
Interest to Book? Send us your enquiry
No reviews available for this post.
Talent FAQ's
Do speakers charge a flat fee or by the hour?
Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
What is the typical duration of a keynote speech and what is included?
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
Does the scale of the event and audience size affect a speaker’s fee?
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses and other costs
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Deposits and securing a booking
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
Additional tips and takeaways
- Virtual speaking appearances are a cost-effective alternative to high speaking fees, often 10-50% cheaper than in-person rates.
- There is typically no difference in fee for a 15-minute speech versus a 60-minute speech.
- Some motivational speakers are open to discounting their fee if hired for more than one event by the same organization.
- When browsing speakers, consider their location to keep travel costs down.
- Personal connections to your organization or event location can increase your chances of securing a renowned speaker.
- Be upfront about your needs and expectations to ensure a successful partnership.
- Speaker bureaus like Speakers Inc help guide you through the booking process to negotiate the best deal with favorable terms.
Ready to find the perfect speaker for your event? Use our advanced search feature or contact us to get started today!
View further speakers
- (6)
Jon Petz is a motivational speaker, author, and performance expert who captivates audiences with his unique blend of powerful storytelling, energy, and humor. With over 20 years of experience in the corporate and events industry, Jon has helped thousands of individuals and organizations discover their true potential, pushing them to achieve extraordinary results in their […]
- Travels from: Miami, FL
- Motivational Speakers
- (33)
Travis Mills, a retired United States Army Staff Sergeant, stands as an emblem of unwavering resilience, indomitable spirit, and boundless inspiration. A member of the 82nd Airborne Division, Mills’s life took a dramatic turn on April 10, 2012, when he was critically injured by an improvised explosive device (IED) during his third tour of duty […]
- Travels from: Augusta, ME
- Inspirational Speakers
- (30)
Sybil Clark Amuti is a catalyst for change, and a bridge between people and their potential. With a magnetic presence, an unwavering commitment to empowerment, and a passion for fostering connections, Sybil has carved a distinctive niche as an event host, on-air personality, and community builder. Sybil Clark Amuti is a dynamic host, on-air personality, […]
- Travels from: Los Angeles, CA
- Event Emcee
- (38)
Felicia Pizzonia is a dynamic entrepreneur, best-selling author, and sought-after speaker renowned for her expertise in mind conditioning and sales training. As a partner at Ultimate Publishing House (UPH), she has dedicated over two decades to helping individuals harness the power of publishing to enhance their personal branding and professional credibility. With a passion for […]
- Travels from: Boca Raton, FL
- Sales Speakers
- (17)
Our freestanding Lollipop Performer, Lyra Performance can be the perfect solution to fit in any tight area that our larger aerial rigging won’t fit. This act can be compact and also pack a powerful punch of entertainment. our free standing Lyra can be performed as a stage show, aerial champagne service, and ambiance act. Make […]
- Travels from: Los Angeles, CA
- Lollipop Performers
- (8)
- (7)
Alyson Van Hooser isn’t merely a speaker; she’s a catalyst for high performance and effective leadership. With a dynamic presence and a wealth of experience, Alyson captivates audiences, igniting within them the drive to excel and lead with purpose. Her journey is one marked by triumph over adversity and a commitment to empowering others to […]
- Travels from: Princeton, KY
- Leadership Speakers
- (34)
Charmaine Yee is a highly sought-after virtual event host and emcee in Singapore. Versatile – she is fluent in both English and conversational Mandarin, and professional, Charmaine brings high energy and lively wit to every virtual event she hosts. From facilitating live and virtual panel discussions and in-person or virtual corporate events to award ceremonies […]
- Travels from: Singapore
- Event Emcee
- (7)
Daniel Pink is a best-selling author and one of the most influential thinkers in the realm of business and human behavior. His profound insights into motivation, leadership, and innovation have captivated audiences worldwide, making him a sought-after keynote speaker. With a career spanning over two decades, Pink has become synonymous with groundbreaking ideas that challenge […]
- Travels from: Washington, DC
- Motivational Speakers
Disclaimer
These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.
Fee Range Information
All talent fees exclude VAT, travel and accommodation where required.