Igniting a Front-Line, Customer-Experience Culture
There are no great organizations. There are only organizations with great people.
Every human interaction provides a tremendous opportunity to impact, influence – even ignite – a relationship. That’s because every time we interact with others, we walk away with either positive emotions or negative ones. For an organization, how customers perceive your brand is directly related to how they feel about their interactions with your team.
Emotions are at the very core of the customer experience, and it’s the things your people say and do during every interaction that will determine your organization’s ability to build loyalty and a customer experience culture. This makes it critical for everyone in your organization to OWN the interactions they have with your customers.
Keynote speaker and customer experience expert, Michael Hoffman, equips people with the tools and skills needed to transform every interaction into an experience that will make your customers want to tell all their friends – live, and on social media, “I love those guys!”
Key Take-Away:
Through humor, stories and interactive exercises, attendees of Michael’s OWN IT! Experience program will learn:
How OWNing the Conversation Can Result in More Sales and Long-Term Customer Loyalty
Creating, igniting and equipping a culture of people who own their customer interactions.
Very few sales careers are made by a sales person’s pheromones! They are made by what the salesperson says and does to build value. OWN IT – Sales is a program that ignites and equips sales people for owning the number one value building activity; the customer experience.
What is said and done while interacting with potential customers can make or break a career. Customer experience expert Michael Hoffman, through humor, tactical interactions and practical skills ignites and equips salespeople to OWN those experiences more effectively and be people of real influence and value.
Turn your sales team into a customer-experience machine of sales and loyalty.
Key Takeaways:
Attendees of this program will learn:
How to Lead & Ignite Your Team to OWN the Customer Experience
Creating, igniting and equipping a culture of people who own their customer interactions.
Creating, igniting and equipping a culture of people who own their customer interactions is a complex process. Leaders must first expose their people to the ideas and skills of true ownership, then help them apply these skills in their daily interactions.
That’s where managers and leaders must OWN their influence. Leaders who say and do the right things are best able to build loyalty and ownership in their people. Every conversation is an opportunity to uncover the best in your employees, and Michael teaches leaders how to lead those conversations in order to get the most from your team.
Leading a culture of OWNership is not a character trait. They’ll never find “coach” or “influencer” on your DNA! But in his dynamic presentation and interactive workshops, customer-experience expert Michael Hoffman helps leaders implement the strategy and language of OWNership. Michael teaches the skill sets critical for leaders in creating strong teams and employees that OWN their positions and customer interactions.
Key Takeaways:
In this engaging program for leaders, attendees will learn:
Michael Hoffman is President of Igniting Performance. A Dallas based company that specializes in the skills of sales, customer loyalty and leader-ship. Over the last 30 years, Michael has delivered professional speaking engagements and customized training to organizations across this country and abroad.
With a highly interactive style, Michael’s unique delivery cements his expertise in the minds of his attendees to ignite the tactics and techniques necessary to OWN their jobs “on purpose” with an attitude of OWN IT-ship and professionalism. Michael uses his rich background to drive home his message that business is and will always be about “people”. “How we approach our customers both internal and external will set us apart from all our competition.”
Effective training combines the right informational tools with the right amount of motivation. Motivation alone is fleeting, but the right tools with-out motivation are lifeless… He provides both – therefore, getting results that matter. Michael Hoffman highly contagious passion for business has earned him the loyalty of many repeat customers such as Bank of Montreal, Aflac, ALLTEL, KRLD Radio, Erricson, SYSCO Foods, Dryers Grand Ice Cream, Comcast, and many, many more.
Michael Hoffman is a Professional Speaker to the world, Husband to the Perfect One, Fatherman to the Fabulous Four, Papa to the Amazing Grand Trio and lover of the laugh! … Ok… and eater of the doughnut.
Contact us at Speakers Inc and follow us on Twitter
Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
Ready to find the perfect speaker for your event? Use our advanced search feature or contact us to get started today!
In order to view the below you must be logged in.
Donna Maine is an LA-based clean, corporate comedian and comedy writer (or less clean, depending on situation) who performs across the country. Her comedic insights run the gamut; including relationships, kids, medical background, and coping with middle-age in a post-millennial world. Donna has been bringing the laughter to all the major comedy clubs, the Burbank […]
Daniel Burrus is heralded as one of the globe’s preeminent futurist speakers on global trends and disruptive innovation. With an extraordinary ability to translate complex technological trends into actionable business insights, Burrus has become a pivotal figure in strategic consulting. His keen insights and articulate delivery have earned him accolades from prestigious publications like The […]
Peter Dinklage has become a household name, captivating audiences worldwide with his extraordinary talent and charismatic presence. Best known for his portrayal of Tyrion Lannister in HBO’s critically acclaimed TV series “Game of Thrones,” Dinklage’s career spans over two decades, marked by a series of impressive performances on both stage and screen. His ability to […]
Jamie Hess brings a fresh, engaging perspective to keynote speaking, combining her background as a top PR pro with her dynamic personal storytelling. Known for her gratitude framework, Gratitudeology™, Jamie empowers audiences to shift mindsets, boost performance, and deepen their sense of purpose. She also dives into branding with her talk The Magnetic Rebrand, helping […]
Brian Biro is America’s Breakthrough Coach! He is one of the nation’s foremost speakers and teachers of Leadership, Possibility Thinking, Thriving on Change, and Team-Building. He has delivered more than 1,600 presentations around the world in the past twenty-five years. His clients include such diverse organizations as Lockheed Martin, the US Army, Microsoft, the University […]
Alyssa Milano is a multifaceted talent in the entertainment industry, known for her dynamic presence both on and off the screen. With a career spanning over three decades, Milano has captivated audiences worldwide through her diverse acting roles and engaging persona. Beyond her impressive acting credentials, she has established herself as a sought-after event host, […]
Erin King is a dynamic force in motivational speaking and energy management. Recognized by SUCCESS Magazine as one of the “Top 10 Must-See Motivational Speakers,” alongside luminaries like Jay Shetty and Mel Robbins, Erin has solidified her reputation as a leading expert in unlocking what she calls “Big Deal Energy®.” As the Chief Energy Officer […]
Dr. Martha Rogers, recognized globally for her groundbreaking work in customer-focused business strategies, is a thought leader who has transformed the landscape of customer relationship management (CRM) and customer experience (CX). With over 25 years of expertise, Dr. Rogers is the co-founder of the Peppers & Rogers Group, a consultancy that has shaped the strategic […]
These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.
All talent fees exclude VAT, travel and accommodation where required.
Our Mission:
© All rights reserved 2025. Designed using Voxel
