Igniting a Front-Line, Customer-Experience Culture
There are no great organizations. There are only organizations with great people.
Every human interaction provides a tremendous opportunity to impact, influence – even ignite – a relationship. That’s because every time we interact with others, we walk away with either positive emotions or negative ones. For an organization, how customers perceive your brand is directly related to how they feel about their interactions with your team.
Emotions are at the very core of the customer experience, and it’s the things your people say and do during every interaction that will determine your organization’s ability to build loyalty and a customer experience culture. This makes it critical for everyone in your organization to OWN the interactions they have with your customers.
Keynote speaker and customer experience expert, Michael Hoffman, equips people with the tools and skills needed to transform every interaction into an experience that will make your customers want to tell all their friends – live, and on social media, “I love those guys!”
Key Take-Away:
Through humor, stories and interactive exercises, attendees of Michael’s OWN IT! Experience program will learn:
How OWNing the Conversation Can Result in More Sales and Long-Term Customer Loyalty
Creating, igniting and equipping a culture of people who own their customer interactions.
Very few sales careers are made by a sales person’s pheromones! They are made by what the salesperson says and does to build value. OWN IT – Sales is a program that ignites and equips sales people for owning the number one value building activity; the customer experience.
What is said and done while interacting with potential customers can make or break a career. Customer experience expert Michael Hoffman, through humor, tactical interactions and practical skills ignites and equips salespeople to OWN those experiences more effectively and be people of real influence and value.
Turn your sales team into a customer-experience machine of sales and loyalty.
Key Takeaways:
Attendees of this program will learn:
How to Lead & Ignite Your Team to OWN the Customer Experience
Creating, igniting and equipping a culture of people who own their customer interactions.
Creating, igniting and equipping a culture of people who own their customer interactions is a complex process. Leaders must first expose their people to the ideas and skills of true ownership, then help them apply these skills in their daily interactions.
That’s where managers and leaders must OWN their influence. Leaders who say and do the right things are best able to build loyalty and ownership in their people. Every conversation is an opportunity to uncover the best in your employees, and Michael teaches leaders how to lead those conversations in order to get the most from your team.
Leading a culture of OWNership is not a character trait. They’ll never find “coach” or “influencer” on your DNA! But in his dynamic presentation and interactive workshops, customer-experience expert Michael Hoffman helps leaders implement the strategy and language of OWNership. Michael teaches the skill sets critical for leaders in creating strong teams and employees that OWN their positions and customer interactions.
Key Takeaways:
In this engaging program for leaders, attendees will learn:
Michael Hoffman is President of Igniting Performance. A Dallas based company that specializes in the skills of sales, customer loyalty and leader-ship. Over the last 30 years, Michael has delivered professional speaking engagements and customized training to organizations across this country and abroad.
With a highly interactive style, Michael’s unique delivery cements his expertise in the minds of his attendees to ignite the tactics and techniques necessary to OWN their jobs “on purpose” with an attitude of OWN IT-ship and professionalism. Michael uses his rich background to drive home his message that business is and will always be about “people”. “How we approach our customers both internal and external will set us apart from all our competition.”
Effective training combines the right informational tools with the right amount of motivation. Motivation alone is fleeting, but the right tools with-out motivation are lifeless… He provides both – therefore, getting results that matter. Michael Hoffman highly contagious passion for business has earned him the loyalty of many repeat customers such as Bank of Montreal, Aflac, ALLTEL, KRLD Radio, Erricson, SYSCO Foods, Dryers Grand Ice Cream, Comcast, and many, many more.
Michael Hoffman is a Professional Speaker to the world, Husband to the Perfect One, Fatherman to the Fabulous Four, Papa to the Amazing Grand Trio and lover of the laugh! … Ok… and eater of the doughnut.
Contact us at Speakers Inc and follow us on Twitter
Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
Ready to find the perfect speaker for your event? Use our advanced search feature or contact us to get started today!
In order to view the below you must be logged in.
Ben Hammersley stands as one of the world’s most renowned futurists, celebrated for his unparalleled ability to navigate the complexities of tomorrow. As the founder and principal of Hammersley Futures, an international strategic forecasting consultancy, he has redefined the art of guiding corporations and governmental organizations toward clarity amidst the uncertainties of the future. Known […]
NASA engineer Jose Hernandez wanted to fly in space ever since he heard that the first Hispanic-American had been chosen to travel into space. “I was hoeing a row of sugar beets in a field near Stockton, Calif., and I heard on my transistor radio that Franklin Chang-Diaz had been selected for the Astronaut Corps,” […]
Liquid Blue Showband is an independent recording and touring act featuring a sensational female trio and a seven-member ensemble which have performed in more than 100 countries on 7 continents, a feat which no other band has accomplished. Liquid Blue dance band has performed over 2000 shows in over 400 cities and has been featured on […]
Dr. Ted James is a pioneering figure in healthcare transformation, celebrated for his impactful contributions to advancing the future of care delivery. As a Medical Director within the prestigious Harvard healthcare system and a clinical advisor in healthcare technology, Dr. James has become a sought-after voice for organizations aiming to navigate the complexities of today’s […]
Lior Arussy stands as an eminent figure, revered worldwide for his profound insights into Customer Experience and Strategy Execution. A luminary in his field, Lior embodies the convergence of visionary thinking, consulting prowess, and an unyielding commitment to transformative change. With over two decades of experience, he has spearheaded over 200 corporate transformations globally, earning […]
Pandit Dasa is a highly sought-after expert on mindful leadership, bringing a unique blend of personal insight, practical experience, and academic grounding to his audiences. With years of expertise in promoting mindful workplace culture, Pandit empowers leaders and employees to embrace appreciation, mindfulness, and emotional intelligence. As a former monk, motivational speaker, and author, Pandit […]
Erin Stafford is the Head of Marketing for the largest healthcare staffing company in the United States, Erin’s leadership was instrumental in the company’s phenomenal growth, overseeing the largest deployment of healthcare personnel in history. With a remarkable track record that includes growing the company by nine fold within just two years, Erin has established […]
Lili Gil Valletta is a distinguished authority in cultural intelligence and business transformation. As the co-founder and CEO of CIEN+, she has pioneered innovative strategies that help organizations harness the power of cultural diversity to drive growth and innovation. Her expertise and influence extend across various industries, making her a sought-after speaker for events focused […]
These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.
All talent fees exclude VAT, travel and accommodation where required.
Our Mission:
© All rights reserved 2025. Designed using Voxel
