Michael Hoffman: Culture Speaker

Highlights:
  • Michael provides tools and processes that create a better culture internally, enhancing skill-sets, and providing individuals the knowledge to be a person of influence.
  • Michael delivers his high-content presentations on sales and customer service in a dynamic and engaging way.
  • Michael pulls from his varied experience in sales and human resources, as well as, being an entrepreneur, TV host, and national sales trainer.
  • Explosively funny! Hilarious, engaging, entertaining and unique in his ability to reach people on an emotional and practical level at the same time.


Formats Available:

Preferred Audience Sizes:

Outcomes:
Reviews: (0 reviews)
  • Travels from: Dallas, Texas
  • **Fee range: $15,000 - $20,000

Keynote Topics

Igniting a Front-Line, Customer-Experience Culture

There are no great organizations. There are only organizations with great people.

Every human interaction provides a tremendous opportunity to impact, influence – even ignite – a relationship. That’s because every time we interact with others, we walk away with either positive emotions or negative ones. For an organization, how customers perceive your brand is directly related to how they feel about their interactions with your team.

Emotions are at the very core of the customer experience, and it’s the things your people say and do during every interaction that will determine your organization’s ability to build loyalty and a customer experience culture. This makes it critical for everyone in your organization to OWN the interactions they have with your customers.

Keynote speaker and customer experience expert, Michael Hoffman, equips people with the tools and skills needed to transform every interaction into an experience that will make your customers want to tell all their friends – live, and on social media, “I love those guys!”

Key Take-Away:

Through humor, stories and interactive exercises, attendees of Michael’s OWN IT! Experience program will learn:

  • Why ownership creates a better company culture and stronger teams
  • Why accountability is the key to delivering amazing customer service
  • Game-changing communication skills for interacting with customers and building loyalty
  • How to own your interactions even in the toughest situations
  • How to leave the victim mentality behind and be a part of the success and change!

How OWNing the Conversation Can Result in More Sales and Long-Term Customer Loyalty

Creating, igniting and equipping a culture of people who own their customer interactions.

Very few sales careers are made by a sales person’s pheromones! They are made by what the salesperson says and does to build value. OWN IT – Sales is a program that ignites and equips sales people for owning the number one value building activity; the customer experience.

What is said and done while interacting with potential customers can make or break a career. Customer experience expert Michael Hoffman, through humor, tactical interactions and practical skills ignites and equips salespeople to OWN those experiences more effectively and be people of real influence and value.

Turn your sales team into a customer-experience machine of sales and loyalty.

Key Takeaways:

Attendees of this program will learn:

  • How to ignite the #1 skill of the top sales people: Building Value
  • How to recognize the power phrases from your customers and how to use them
  • How to master the tornadoes of sales to stay on top
  • How to OWN the process that leads to more sales
  • How to create more loyalty and referral business
  • How to uncover the secrets of the “best of the best” in the profession

How to Lead & Ignite Your Team to OWN the Customer Experience

Creating, igniting and equipping a culture of people who own their customer interactions.

Creating, igniting and equipping a culture of people who own their customer interactions is a complex process. Leaders must first expose their people to the ideas and skills of true ownership, then help them apply these skills in their daily interactions.

That’s where managers and leaders must OWN their influence. Leaders who say and do the right things are best able to build loyalty and ownership in their people. Every conversation is an opportunity to uncover the best in your employees, and Michael teaches leaders how to lead those conversations in order to get the most from your team.

Leading a culture of OWNership is not a character trait. They’ll never find “coach” or “influencer” on your DNA! But in his dynamic presentation and interactive workshops, customer-experience expert Michael Hoffman helps leaders implement the strategy and language of OWNership. Michael teaches the skill sets critical for leaders in creating strong teams and employees that OWN their positions and customer interactions.

Key Takeaways:

In this engaging program for leaders, attendees will learn:

  • How to create a culture of strong teams and individual OWNERSHIP at the same time
  • How to OWN the one skill that propels leaders to true influence
  • How to ignite the communication skills that have real impact on your team
  • The difference between leadership and management and how to put it into practice
  • How to develop confidence and competence as a leader

Michael Hoffman is President of Igniting Performance. A Dallas based company that specializes in the skills of sales, customer loyalty and leader-ship. Over the last 30 years, Michael has delivered professional speaking engagements and customized training to organizations across this country and abroad.

With a highly interactive style, Michael’s unique delivery cements his expertise in the minds of his attendees to ignite the tactics and techniques necessary to OWN their jobs “on purpose” with an attitude of OWN IT-ship and professionalism. Michael uses his rich background to drive home his message that business is and will always be about “people”. “How we approach our customers both internal and external will set us apart from all our competition.”

Effective training combines the right informational tools with the right amount of motivation. Motivation alone is fleeting, but the right tools with-out motivation are lifeless… He provides both – therefore, getting results that matter. Michael Hoffman highly contagious passion for business has earned him the loyalty of many repeat customers such as Bank of Montreal, Aflac, ALLTEL, KRLD Radio, Erricson, SYSCO Foods, Dryers Grand Ice Cream, Comcast, and many, many more.

Michael Hoffman is a Professional Speaker to the world, Husband to the Perfect One, Fatherman to the Fabulous Four, Papa to the Amazing Grand Trio and lover of the laugh! … Ok… and eater of the doughnut.

Contact us at Speakers Inc and follow us on Twitter

Michael Hoffman

Talent Resources

Talent resources available for download

In order to view the below you must be logged in.

  • Powerpoint Slide – For meeting and event planners
  • Gallery Images
  • High Resolution Images
  • PDF Files
  • Books and Magazine Links
  • Music List
  • Podcast Shows
  • Courses
  • + more

Videos

Interest to Book? Send us your enquiry

Speaker Contact Form

Enquiry Form

Talent FAQ

View further speakers

  • (92)
Craig Karges Illusionist

Craig Karges is truly extraordinary! The “extraordinist” is an award-winning entertainer, a nationally recognized speaker and an author. Karges has made over five thousand appearances in 27 countries on four continents and in all fifty states. Craig Karges combines the art of magic with the science of psychology and the power of intuition to create […]

  • Travels from: Harrisburg, PA
  • Motivational Speakers
  • (17)

Autumn Melody Thomas is an extraordinary singer, songwriter, and performer known for delivering electrifying performances that leave a lasting impact on audiences. With her soulful blend of R&B, pop, and contemporary sounds, Autumn brings a unique energy to the stage, captivating both intimate and large audiences alike. Whether performing at corporate events, private parties, or […]

  • Travels from: Anaheim, CA
  • Singers
  • (8)
  • (1)
Tom Coverly

Tom Coverly is a world-renowned entertainer, celebrated for his remarkable ability to blend comedy, magic, and motivational speaking into an unforgettable experience. Known as “The Illusionist,” Tom captivates audiences with jaw-dropping magic tricks and heartwarming humor, while delivering powerful life lessons that resonate deeply with people of all ages. Having performed for millions across the […]

  • Travels from: Pensacola, FL
  • Motivational Speakers
  • (14)
  • (6)
Charlie Rocket Jabaley

Charlie “Rocket” Jabaley is a Grammy-winning music mogul and Emmy-winning Nike athlete whose journey from the pinnacle of the entertainment industry to becoming a health and fitness icon is nothing short of extraordinary. Diagnosed with a life-threatening brain tumor while managing some of the world’s biggest music acts, Charlie was forced to reevaluate his life. […]

  • Travels from: Malibu, CA
  • Inspirational Speakers
  • (77)

Porsha Williams is known for her comedic verve and quick-witted screen presence, the Real Housewives of Atlanta star has emerged as one of the most prominent celebrity voices against police violence in the past year. From marching on the frontlines of Black Lives Matter protests to speaking out against systemic racism to her over six million social […]

  • Travels from: Atlanta, GA
  • Celebrity Emcees
  • (35)
Sean Patrick

Sean Patrick, affectionately referred to as SP, is a name synonymous with excellence in event hosting and entertainment. With a career spanning years, SP has established himself as the go-to emcee for corporate events, conferences, and conventions across the nation. His magnetic stage presence, coupled with an unparalleled ability to engage audiences, has made him […]

  • Travels from: Los Angeles, CA
  • Event Emcee
  • (13)
Chris Voss

Chris Voss, a celebrated keynote speaker, author, and former FBI Lead International Kidnapping Negotiator, brings a wealth of negotiation expertise and insights to audiences worldwide. Known for his powerful presentations on the science of influence and high-stakes negotiation, Chris has successfully transformed complex negotiation strategies into actionable, real-world tactics for leaders, executives, and teams. Chris […]

  • Travels from: Washington, DC
  • Conflict Management
  • (27)
Dr Trisha Smith

Dr. Trisha Smith, affectionately known as Doc Trish, stands as a beacon of knowledge and inspiration in the realm of lifestyle medicine. With a background as a sports chiropractor serving celebrities and athletes, she has transitioned seamlessly into the role of Lifestyle Clinician. Her philosophy, succinctly captured in the methodology she developed – “Expand Your […]

  • Travels from: San Diego, CA
  • Workplace Wellness
Disclaimer
The profiles and images embedded on these pages are from various conference entertainers and other talent.

These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.

Fee ranges where listed on this website are intended to serve as a guideline only.

All talent fees exclude VAT, travel and accommodation where required.

Subscribe to our Newsletter and get connected:

Your subscription could not be saved. Please try again.
Your subscription has been successful.

Newsletter

Subscribe to our newsletter and stay updated.

We use Brevo as our marketing platform. By submitting this form you agree that the personal data you provided will be transferred to Brevo for processing in accordance with Brevo's Privacy Policy.

Our Mission:

We are your partner creating memorable and engaging experiences that go beyond the event itself.

© All rights reserved 2025.  Designed using Voxel

Speakers Inc Logo 2024
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.