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Create an amazing On-Demand Customer Service experience, a collaborative corporate culture, and increase repeat business and revenue.
What Is Happening on the Inside of Your Organization Is Felt on the Outside by Your Customers.
The importance of a corporate culture that fulfills and excites its employees cannot be underestimated. Some of the best organizations know one of the keys is incorporating a strong customer service philosophy embraced by every single person.
See how Shepard VT builds the optimal customer service culture in your organization.
View the course outlines to see which one is right for your organization or experience a short sample of the corporate training program.
Contact us at Speakers Inc and follow us on Twitter
Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative.
The National Speakers Association inducted Shep into it’s Hall of Fame for lifetime achievement in the professional speaking industry.
A Global Authority on Customer Service & Customer Experience
Shep Hyken has been at the forefront of the CS/CX Revolution for decades.
His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization.
Learning Points
The Customer Focus™
Implement Shep’s trademark business philosophy to create and sustain a corporate culture that values relationship-building with both external and internal customers.
Amaze Every Customer Every Time
From Shep’s best-selling book, Amaze Every Customer Every Time, apply 52 weekly best practices tools for an entire year of customer service coaching that will consistently deliver amazing “Moments of Magic®.”
5 Ways to Create an Amazing Customer Experience
In this short, 20-minute course, Shep explains five simple ways you can start creating the customer service culture you desire.
6 Steps to Creating a Customer-Focused Culture
In this short, 50-minute course designed for leadership, Shep lays out six definitive steps you can take as a leader in your organization to create the customer service culture you envision.
Managing Angry Customers and Handling Customer Complaints
Shep provides various tips and tactics to help diffuse challenging situations with customers in this one-hour course.
Be Amazing Or Go Home
Based on my bestselling book of the same name, learn how to be Amazing through the Seven Amazement Habits, containing over 25 tips and pointers. Each of these are easy to implement right away, helping you achieve Amazement in both your professional and personal life.
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Instructor Speaking Profiles
Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience. Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative. The National Speakers Association inducted Shep into it’s Hall […]
Learn with Risha Grant how creating a connected culture can overcome bias, increase company cohesion and supercharge productivity to be better than your BS. 2020 was a pivotal year for all of us. Like so many others, I transitioned to virtual speaking and consulting and while I wasn’t excited about the change, it offered a […]
Learn how to refine public speaking as a skill and as a profession with the Speak Up Course. The Speak Up Course TEACHING YOU HOW TO USE YOUR VOICE FOR IMPACT, INFLUENCE AND INCOME WITH THIS SPEAK COURSE. Hayley Mulenda is a Multi-Award Winning International Speaker, Author and Change Agent who has spoken to thousands […]
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The Establish Your Executive Presence Course is designed to help you become a game-changing leader of hybrid work. Get my proven, step by step, results-focused approach to leading your team in the modern world. Imagine yourself in five years after mastering the skills of a hybrid work executive. You can connect with team members anytime, […]
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You have the degree(s), you do great work, you work your ars off…and you want to advance your career and b brilliant. But you’re not quite sure how to get there. Or (gasp) if you even want to try. It can be a struggle The working world feels really complicated and convoluted…and often filled with […]
Enroll in this 5-module UNSTOPPABLE MINDSET interactive training program for supercharging your personal and workplace achievement skills. (Total learning time: 4.5 hours) This course is based on our popular UNSTOPPABLE book series and Fortune 500 workshop series taught by former Navy SEAL and serial entrepreneur Alden Mills, which has helped executives from companies and government […]
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Course Fees listed on this website are intended to serve as a guideline only.
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