About: Kelly Swanson
The Story-driven CUSTOMER SERVICE Program will help you discover the six secrets to connecting with people on a deeper level – to go from customers to raving fans – by connecting through your story to theirs.
There’s no question about it, excellent customer service isn’t just about delivering a quality product with a smile. It’s not really about the product at all. It’s about the experience you give your customer the moment they have contact with your brand, and long after they leave your building. That’s how you turn a customer into a raving fan.
So how do we create an experience they never forget?
By focusing not just on what you do, but how you make them FEEL.
Kelly Swanson has spent 20 years as a motivational speaker studying this very thing – how to create an experience for strangers so that they remember her brand for years. And now she will share those secrets with you.
In this high-energy, laugh-filled, story driven program, you will shift your perspective in how you see yourself, your service, and the people you serve. You will learn the art of Story Driven Customer Service. And it WILL make a difference.
Kelly Swanson is an award-winning storyteller, comedian, motivational speaker, Huffington Post Contributor, and cast member of The Fashion Hero television show airing on Amazon Prime.
She is also author of Who Hijacked My Fairy Tale, The Land of If Only, The Story Formula, and The Gutsy Girls Pocket Guide to Public Speaking. She was a featured entertainer for Holland America Cruise Lines, keynote speaker for the International Toastmasters Convention, and has keynoted major conferences and corporate events from coast to coast.
Kelly’s wacky wit and powerful stories have charmed hearts and tickled funny bones for over 15 years. In addition to her role as a funny motivational speaker, Kelly teaches people how she does it by sharing what she has learned about connecting and engaging to have more influence in business, through the use of one tool – strategic storytelling. Sharing her own powerful journey through story and the formula she discovered, you come to that magical place where the art of story meets the business of persuasion.
No matter what program she can create for you, her goal is the same – to make you laugh A LOT. Then laugh some more. To make you feel valued, challenge you to think differently, and leave you better than she found you.
Kelly Swanson methods are a little wacky, I’ll give you that. It’s just that she likes to shake things up a little. So if you’re looking for a commercial corporate “package” Kelly is not it. If you’re looking for a Subject Matter Expert who will wrap your information in a truly unique life-changing way – and make your people feel like they’ve just made a new friend – then, bingo, Kelly is it.
Motivational Speaker and Expert Storyteller being Applauded where clients have hired her for over 20 years for a lot of different reasons. Some want the show – lots of humor, lots of motivation, the stories they love, and a message handcrafted for their audience. And, boy, does Kelly love to bring the show. Opening and Closing Keynotes are her thing. And she is one of those rare breeds who likes to stick around. So let’s talk about ways she can add value beyond the keynote. Some of her most life-changing work happens in the hallway after the keynote.
Some audiences want content centered around personal development and motivation – topics like self-esteem, confidence, attitude, rewriting your inner script, reaching a higher level of passion, productivity, and prosperity. It’s the basis of Kelly Swanson book Who Hijacked My Fairy Tale. It’s the reason Kelly Swanson – Funny Motivation was brought on as a celebrity mentor in three episodes of the Reality TV Show The Fashion Hero – to teach the models how to love who they are on the inside and to teach them how to connect on camera and tell their story.
If you are looking for a Funny Motivational Speaker, here is what clients have said about Kelly Swanson and her storytelling and motivational speaking performances.
“We Just Want Them To LAUGH, Feel MOTIVATED and INSPIRED, and KNOW THEY MATTER
Sometimes you just want your people to have a heavy dose of humor and motivation. Something spectacular to open or close the conference with a bang. If you’re looking for a speaker that is unique, will make them laugh themselves silly and yet have their heart tugged – then you’ve come to the right place. Kelly is the PERFECT BLEND of comedy, motivation, and content. When you want just as much show as you do message – wrapped in unforgettable stories – it’s Kelly you need.”
Ask Kelly Swanson about how she can bookend your conference, by creating an opening AND a closing keynote that fit together like – yep – bookends. Open with a bang that leaves the audience clamoring for more – and staying until the very end of the conference to see her again and watch Part 2. And save money on having to hire two speakers. Yep. Pretty Cool.
All of Kelly Swanson shows are custom written to fit your group, your theme, your industry, and your objectives. Call us today and let’s start planning something amazing.
The Story-driven LEADER program will help establish that our role in leadership is to serve as the conductor – setting the tempo and tone – making sure everybody is playing nicely together. But too many of us focus on processes and procedures – forgetting that people need more.
According to the latest Gallup poll, 73% of employees are disengaged at work. And if nothing changes, that number is predicted to rise to 86%. Can you imagine a world where 86% of your people have checked out, they just haven’t left yet?
Leadership is not about telling people what to do, but inspiring them to want to do it. True leaders create fans, and Kelly will teach you how to create employees who buy-in to your vision.
In this high-energy program, Kelly teaches you how to maximize the value of your leadership platform by going from manipulating to motivating – from communication effectively to connecting deeply – from telling people what to do, to making them want to do it.
Be the leader people want to follow.