How to create Psychological Safety
- Author: Ryan Jenkins
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Here are six ways to create psychological safety to re-engage and reassure today’s anxious, disengaged and lonely workforce.
Teams can be lonely places. People can feel vulnerable and exposed if they believe their teammates don’t support their ideas or appreciate their work. These interpersonal struggles intensify for remote workers who lack the support of a nodding ally across the table.
Amid the increased importance of workplace equality and allyship and the growing loneliness and isolation among virtual teams, it’s never been more critical that leaders create psychological safety among their teams.
Workers who feel that they can freely raise concerns, questions and ideas without repercussion are benefiting from psychological safety. Psychological safety pays off in increased creativity, trust and productivity among a team and is the single most important quality that determines a team’s success.
Here are six ways leaders can create psychological safety for their teams.
Psychological Safety
1. Listen to understand
Active listening is a hallmark trait of psychological safety. Too often leaders selectively listen for information that reinforces their view or strengthens their argument.
2. Speak last
When leaders share their thoughts about a topic and then ask for the team’s opinion, it’s too late.
3. Identify blind spots together
When leaders invite others into helping identify blind spots, it’s an admission to not having all the answers.
4. Productively address problems
Instead of blaming or expressing frustration when a team member brings up a problem, instead be appreciative of their insight and dedication to solving the problem.
5. Connect contributions to value
Humans have an innate desire for their contributions to be valued by the community. For centuries humans have found safety in numbers.
6. Switch video on and off
Seeing people’s faces during a video call can create engagement and provide helpful visual cues and non-verbal agreement.
Article written by Ryan Jenkins a Millennial generational speaker
However, it’s challenging for leaders to create psychological safety, because by virtue of their role they have power, and power is a barrier to psychological safety. In order to counterbalance the weight of their powerful role, leaders have to go out of their way to intentionally and strategically build psychological safety.
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