In today’s marketplace, where everyone competes for attention, standing out isn’t about shouting louder—it’s about creating experiences so exceptional that clients can’t help but listen. Drawing from her groundbreaking Luxury Mindset Research and decades of experience advising luxury brand executives, Neen James reveals how adopting a luxury mindset can transform any business, regardless of industry or price point.

This high-energy keynote shows leaders how to think like a concierge, shifting client relationships from transactional to transformational. Using her innovative Experience Elevation Model, Neen demonstrates how to implement five powerful luxury levers that create deep, meaningful connections with clients—ultimately driving both mindshare and market share.

Key Takeaways:

• Master the Luxury Mindset: Learn how to create systems of elevation that deliver exceptional experiences, enticing clients and driving higher revenue—without offering luxury products
• Deepen Revenue Through Relationships: Discover why relationship depth directly correlates to revenue growth, and how creating memorable, concierge-level service transforms clients into lifelong advocates
• Build Sustainable Success: Implement practical, repeatable strategies for delivering luxury-level experiences consistently, leading to increased mindshare, market share, and lasting business growth
• Perfect for organizations ready to differentiate themselves through exceptional service and leaders committed to building transformational client relationships while driving bottom-line results.

Who Will Benefit:

• C-Suite Executives
• Sales Leaders
• Customer Experience Teams
• Business Development Professionals
• Marketing Directors
• Client Service Managers

This talk is available as a 45-90 minute keynote presentation, customized to your organization’s specific needs and challenges. Optional workshop and consulting packages available for deeper implementation.

To get the results you want, you need to get the attention of your potential clients. Too often, we see attention as a transaction, or something to trade. The truth is, it’s much more complex than that. When it comes to building connections and long-term loyalty, attention is not a luxury, it’s a necessity

To really get the attention and buy-in of your team and clients, you need to appeal to them on three different levels: personal, professional, and global.

Neen James has designed a professional methodology to make it easier to leverage all three, helping individuals and organizations to be more deliberate about the choices they make and the actions they take.

The result? With the gift of your attention, you’ll see increased profitability, productivity, and accountability within your organization — you’ll develop luxurious, memorable experiences for your clients, gaining their loyalty and advocacy.

You’ll learn:

• Why we get attention wrong (and how to get it right)
• The three types of attention and how to master each
• Strategies to design your environment for elevated attention and focus
• How to show attention to every client so they understand everyone deserves to be treated with luxury
• A simple framework to elevate every sales conversation and articulate your value

Together, through my exclusive coaching process with c-suite executives just like you, we’ll implement strategies to:

• Assess your company’s market share related to your competitors
• Drive initiative plans that you are accountable for to your board of directors and stakeholders
• Communicate the vision for the company culture you want to create
• Overcome stakeholder concerns related to your goals
• Evaluate external factors that affect your business
• Enhance your communication skills and executive style you’d like to develop