On the Human Duct Tape Show, Jeanne Bliss interviews C-level executives, customer experience leaders, and industry experts who have been the “human duct tape” within their organizations—connecting the dots between customers, employees, and leadership to drive impactful change.
The show offers listeners actionable insights on how to create customer-first cultures, build strong emotional connections with clients, and foster loyalty that leads to sustained business growth. With her vast expertise in the field, Jeanne facilitates engaging conversations that dive deep into real-world examples of how companies are achieving success by putting their customers at the center of everything they do.
Listeners of The Human Duct Tape Show gain valuable takeaways on leadership, strategy, and practical solutions that they can apply within their own organizations to deliver exceptional customer experiences. Whether you’re a seasoned executive or just starting in customer experience, this podcast provides the tools and inspiration to drive meaningful change.
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Jeanne Bliss is a transformative force in customer experience, renowned for her ability to guide organizations toward becoming their best selves. With a clear and actionable framework, she helps businesses build lasting, meaningful connections with their customers. Over her decades-long career, Jeanne has pioneered the path of customer loyalty and experience, showing companies how to […]
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You spend a quarter of your worklife at work. You should enjoy it! Organizational psychologist Adam Grant takes you inside the minds of some of the world’s most unusual professionals to discover the keys to a better work life. From learning how to love your rivals to harnessing the power of frustration, one thing’s for […]
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