The Customer Focus™ #1 virtual training program
Payment Options
- One-Time Payment
- Cost: $207.41
- Online Course
About Course
What Is Happening on the The Customer Focus and inside of your organization Is Felt on the Outside by Your Customers.
The importance of a corporate culture that fulfills and excites its employees cannot be underestimated.
Some of the best organizations know one of the keys is incorporating a strong customer service philosophy embraced by every single person.
The Customer Focus™ virtual training program
See how Shepard VT builds the optimal customer service culture in your organization.
View the course outlines to see which one is right for your organization or experience a short sample of the corporate training program.
Contact us at Speakers Inc and follow us on Twitter
About Instructor
Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative.
The National Speakers Association inducted Shep into it’s Hall of Fame for lifetime achievement in the professional speaking industry.
A Global Authority on Customer Service & Customer Experience
Shep Hyken has been at the forefront of the CS/CX Revolution for decades. His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization.
Gallery
Learning Points
Who is this for?
- Build loyal relationships with customers and employees.
- Raise the bar on customer service and marketing strategies.
- Deliver tangible results through saved business and referrals.
- Recognize the value of providing excellent customer service to both external and internal customers.
- Learn to create an amazing customer experience.
- Increase repeat business and revenue.
What will you learn?
The Customer Focus™
Implement Shep’s trademark business philosophy to create and sustain a corporate culture that values relationship-building with both external and internal customers.
Amaze Every Customer Every Time
From Shep’s best-selling book, Amaze Every Customer Every Time, apply 52 weekly best practices tools for an entire year of customer service coaching that will consistently deliver amazing “Moments of Magic®.”
5 Ways to Create an Amazing Customer Experience
In this short, 20-minute course, Shep explains five simple ways you can start creating the customer service culture you desire.
6 Steps to Creating a Customer-Focused Culture
In this short, 50-minute course designed for leadership, Shep lays out six definitive steps you can take as a leader in your organization to create the customer service culture you envision.
Managing Angry Customers and Handling Customer Complaints
Shep provides various tips and tactics to help diffuse challenging situations with customers in this one-hour course.
Be Amazing Or Go Home
Based on my bestselling book of the same name, learn how to be Amazing through the Seven Amazement Habits, containing over 25 tips and pointers. Each of these are easy to implement right away, helping you achieve Amazement in both your professional and personal life.
Videos
View Course Categories
Instructor Speaking Profiles
- Customer Service
Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience. Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative. The National Speakers Association inducted Shep into it’s Hall […]
Other Courses
View other courses available
- Media Training
What is The Ultimate VSL? And why do you need one? A VSL (Video Sales Letter) is the future of marketing and something you have definitely come across multiple times in a week. It incorporates automation by generating clients and revenue all day and all night. You don’t have to be in “client acquisition mode” […]
- Instructor: Kerry Barrett
- Currently Discounted
- Public Speaking
In order to Turn Your Entrepreneur Journey into Keynote Talk and become a professional speaker, you don’t need a special formula, years of research, or an advanced degree. To be a professional speaker, you just need a compelling story. Entrepreneurs are uniquely equipped with captivating stories of their startup journey—which makes them the perfect fit […]
- Instructor: Jess Ekstrom
- Linkedin Learning
- Storytelling Courses
Discover Your Invisible Stories by taking control of the stories you tell others starts with taking control of the stories you tell yourself. Each day, your mind is filtering stories about your abilities and your worth. It’s up to you to make sure they are good ones. Diving deeper into the lessons of Kindra’s book, […]
- Instructor: Kindra Hall
- Currently Discounted
- Business Strategy
Flip the Funnel as there is an age-old saying in business that the ‘customer is always right’. However many organisations have chosen not to do business according to this maxim as they feel that they will not be able to adequately respond to all their customers’ demands – however onerous they are – so they […]
- Instructor: Joseph Jaffe
- FutureSelf Academy
- Creativity Courses
This course will explain how to use a technique called Art of evangelism to change the hearts, minds, and actions of your customers, colleagues, and employees. Evangelism is an innovative approach to sales, marketing, and management. It means mobilizing your customers and staff into becoming as passionate about a cause as you are. Do you […]
- Instructor: Guy Kawasaki
- UDemy Academy
- Customer Service
What Is Happening on the The Customer Focus and inside of your organization Is Felt on the Outside by Your Customers. The importance of a corporate culture that fulfills and excites its employees cannot be underestimated. Some of the best organizations know one of the keys is incorporating a strong customer service philosophy embraced by […]
- Instructor: Shep Hyken
- Online Course
- Business Strategy
Your business Principles will never outperform your knowledge and build it 30X. The challenges every business faces are unique and require a unique approach to finding success. This is where so many business and entrepreneurial training programs fall short – offering a formulaic, “next big thing” approach rather than focusing on the unique and specific […]
- Instructor: Brad Sugars
- Online Course
- Branding Course
Join Crisis Ready Course for a deep-dive course that will help you take your Crisis Communication and Leadership Skills and Capabilities to the next level. Effective communication is hard—especially when emotions are running high, facts are unknown, the media is sensationalizing the story, and stakeholder demands are pouring in. In times like these, times […]
- Instructor: Melissa Agnes
- One-Time Payment
Disclaimer:
The profiles and artwork embedded on these pages are from various speakers and talent.
WeSpeak Global provides costs that are accurate at time of publishing.
These remain the property of its owner and not affiliated with or endorsed by WeSpeak Global.
Course Fee Information:
Course Fees listed on this website are intended to serve as a guideline only.
