Name Search
CTRL+K
Name Search
CTRL+K
Course Details
Create an amazing On-Demand Customer Service experience, a collaborative corporate culture, and increase repeat business and revenue.
What Is Happening on the Inside of Your Organization Is Felt on the Outside by Your Customers.
The importance of a corporate culture that fulfills and excites its employees cannot be underestimated. Some of the best organizations know one of the keys is incorporating a strong customer service philosophy embraced by every single person.
See how Shepard VT builds the optimal customer service culture in your organization.
View the course outlines to see which one is right for your organization or experience a short sample of the corporate training program.
Contact us at Speakers Inc and follow us on Twitter
Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative.
The National Speakers Association inducted Shep into it’s Hall of Fame for lifetime achievement in the professional speaking industry.
A Global Authority on Customer Service & Customer Experience
Shep Hyken has been at the forefront of the CS/CX Revolution for decades.
His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization.
Learning Points
The Customer Focus™
Implement Shep’s trademark business philosophy to create and sustain a corporate culture that values relationship-building with both external and internal customers.
Amaze Every Customer Every Time
From Shep’s best-selling book, Amaze Every Customer Every Time, apply 52 weekly best practices tools for an entire year of customer service coaching that will consistently deliver amazing “Moments of Magic®.”
5 Ways to Create an Amazing Customer Experience
In this short, 20-minute course, Shep explains five simple ways you can start creating the customer service culture you desire.
6 Steps to Creating a Customer-Focused Culture
In this short, 50-minute course designed for leadership, Shep lays out six definitive steps you can take as a leader in your organization to create the customer service culture you envision.
Managing Angry Customers and Handling Customer Complaints
Shep provides various tips and tactics to help diffuse challenging situations with customers in this one-hour course.
Be Amazing Or Go Home
Based on my bestselling book of the same name, learn how to be Amazing through the Seven Amazement Habits, containing over 25 tips and pointers. Each of these are easy to implement right away, helping you achieve Amazement in both your professional and personal life.
Videos
PDF Files
View Course Categories
Powerful Storyteller is a way to make people care about products, brands, and causes. It can facilitate sales, marketing, presentations, and about any other task that requires a human connection. LinkedIn Influencer and best-selling business author Shane Snow shares his approach to crafting compelling stories. Learn how to make people care with personal stories, brand […]
Develop Unbreakable Mental Toughness, Elite Physical Conditioning, And The Resilient Spirit Needed To Face Life’s Challenges Head-On through Sealfit Online. With SEALFIT ELITE PLUS, you’re not just getting a program to get chiseled abs and bulging muscles – you’re joining a community of like-minded individuals who are committed to taking responsibility for their lives and […]
My Unwavering Focus course teaches you how the mind works, and how to learn, practice and develop concentration and willpower. The purpose of this is so that you can empower yourself with these tools and teachings in order to focus your mind and energy towards manifesting your goals in life. I will also share with […]
The Brand and Business Academy is a 6-week virtual education accelerator for busy professional women who want to start businesses that make income and impact while working full-time. Starting a business and growing a brand can be incredibly rewarding, especially when you have clarity of purpose and a vision for the future. But, when you don’t know the steps to take, things can quickly get confusing […]
Time For A Brand Refresh and Branding Strategies? Are you frustrated because you feel invisible no matter how much work you do to grow your business? Are you willing to do the work, but not sure which tactics will provide the best results? Beyond taking risks, Jasmine Star understands the challenge of thinking like a […]
The ZC Social Media Growth Academy is lead by International Social Media Trainer and consultant Zoe Cairns and her team! It’s a training community for small businesses, entrepreneurs, and social media managers. A membership site all about Social media and Digital! ZC Social Media Growth Academy The Academy is full of in-depth training, LIVE Q […]
Web Camera Confidence is an interactive experience designed to give you on-camera strategies and tools to PROJECT COMPETENCE, CONFIDENCE, AND CREDIBILITY WITH EASE! Do you ever struggle in front of a camera or have moments of panic, discomfort, or anxiety in a virtual meeting? Web Camera Confidence Your brain shuts down….. You can’t find the words […]
Proven tools to OVERCOME failure and dominate life in only 72 Hours with the Peak Performance Course I meet so many successful people who just feel BROKEN and off balance. They have the house and take the vacations but they just feel like a hamster on a wheel. Always behind, stressed, further off balance and […]
The profiles and artwork embedded on these pages are from various speakers and talent.
WeSpeak Global provides costs that are accurate at time of publishing.
These remain the property of its owner and not affiliated with or endorsed by WeSpeak Global.
Course Fees listed on this website are intended to serve as a guideline only.
Our Mission
© All rights reserved 2024. Speakers Inc