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Create an amazing On-Demand Customer Service experience, a collaborative corporate culture, and increase repeat business and revenue.
What Is Happening on the Inside of Your Organization Is Felt on the Outside by Your Customers.
The importance of a corporate culture that fulfills and excites its employees cannot be underestimated. Some of the best organizations know one of the keys is incorporating a strong customer service philosophy embraced by every single person.
See how Shepard VT builds the optimal customer service culture in your organization.
View the course outlines to see which one is right for your organization or experience a short sample of the corporate training program.
Contact us at Speakers Inc and follow us on Twitter
Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative.
The National Speakers Association inducted Shep into it’s Hall of Fame for lifetime achievement in the professional speaking industry.
A Global Authority on Customer Service & Customer Experience
Shep Hyken has been at the forefront of the CS/CX Revolution for decades.
His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization.
Learning Points
The Customer Focus™
Implement Shep’s trademark business philosophy to create and sustain a corporate culture that values relationship-building with both external and internal customers.
Amaze Every Customer Every Time
From Shep’s best-selling book, Amaze Every Customer Every Time, apply 52 weekly best practices tools for an entire year of customer service coaching that will consistently deliver amazing “Moments of Magic®.”
5 Ways to Create an Amazing Customer Experience
In this short, 20-minute course, Shep explains five simple ways you can start creating the customer service culture you desire.
6 Steps to Creating a Customer-Focused Culture
In this short, 50-minute course designed for leadership, Shep lays out six definitive steps you can take as a leader in your organization to create the customer service culture you envision.
Managing Angry Customers and Handling Customer Complaints
Shep provides various tips and tactics to help diffuse challenging situations with customers in this one-hour course.
Be Amazing Or Go Home
Based on my bestselling book of the same name, learn how to be Amazing through the Seven Amazement Habits, containing over 25 tips and pointers. Each of these are easy to implement right away, helping you achieve Amazement in both your professional and personal life.
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Instructor Speaking Profiles
Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience. Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative. The National Speakers Association inducted Shep into it’s Hall […]
Public speaking is a learned skill. And, becoming a better speaker is about becoming a better communicator. This comprehensive Masters Course in Public Speaking has been designed to take place over four weeks, allowing you, as the student, to garner the most knowledge and value from the lessons. As modules and topics unfold over weekly […]
Say Good-Bye to a One-Size-Fits-All Program and Say Hello to Kelly’s Boutique Experience, The Persuasion Principle We tried to create a course that worked for everybody. The problem is that everybody is different. People like to learn in different ways, and have different objectives and outcomes. People like different levels of interaction with Kelly and […]
Survive Disruptive Change For yourself, your team and your business. (Spoiler alert, Covid wasn’t the only deep disruption we’re all going to face in the 2020s). Get Ready to Deep Disruptive Change FREE video mini-series of the 4IR and the implications for you, your career and your industry. Contact us at Speakers Inc and follow us on Twitter
Managing new managers comes with a unique set of challenges. Even the most outstanding individual contributor can struggle as they unpack their new role and tackle their increased responsibilities. Managing New Managers In this course, learn how to support and inspire new leaders as they make this critical transition. Leadership expert Sara Canaday shows how […]
Learn with Risha Grant how creating a connected culture can overcome bias, increase company cohesion and supercharge productivity to be better than your BS. 2020 was a pivotal year for all of us. Like so many others, I transitioned to virtual speaking and consulting and while I wasn’t excited about the change, it offered a […]
What is The Ultimate VSL? And why do you need one? A VSL (Video Sales Letter) is the future of marketing and something you have definitely come across multiple times in a week. It incorporates automation by generating clients and revenue all day and all night. You don’t have to be in “client acquisition mode” […]
Stories That Stick Implementation Program, is a deep dive into the best-selling book, Stories That Stick. Stories That Stick Deep Dive The author, Kindra Hall, takes you step-by-step through each lesson. Teaching you how to put each story into practice to transform your business. Implementation Program Learn how to find, craft and tell the 4 most […]
Enroll in this 5-module UNSTOPPABLE MINDSET interactive training program for supercharging your personal and workplace achievement skills. (Total learning time: 4.5 hours) This course is based on our popular UNSTOPPABLE book series and Fortune 500 workshop series taught by former Navy SEAL and serial entrepreneur Alden Mills, which has helped executives from companies and government […]
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