Search....
CTRL+K
Search....
CTRL+K
Payment Options
Create an amazing On-Demand Customer Service experience, a collaborative corporate culture, and increase repeat business and revenue.
What Is Happening on the Inside of Your Organization Is Felt on the Outside by Your Customers.
The importance of a corporate culture that fulfills and excites its employees cannot be underestimated. Some of the best organizations know one of the keys is incorporating a strong customer service philosophy embraced by every single person.
See how Shepard VT builds the optimal customer service culture in your organization.
View the course outlines to see which one is right for your organization or experience a short sample of the corporate training program.
Contact us at Speakers Inc and follow us on Twitter
Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative.
The National Speakers Association inducted Shep into it’s Hall of Fame for lifetime achievement in the professional speaking industry.
A Global Authority on Customer Service & Customer Experience
Shep Hyken has been at the forefront of the CS/CX Revolution for decades.
His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization.
Learning Points
The Customer Focus™
Implement Shep’s trademark business philosophy to create and sustain a corporate culture that values relationship-building with both external and internal customers.
Amaze Every Customer Every Time
From Shep’s best-selling book, Amaze Every Customer Every Time, apply 52 weekly best practices tools for an entire year of customer service coaching that will consistently deliver amazing “Moments of Magic®.”
5 Ways to Create an Amazing Customer Experience
In this short, 20-minute course, Shep explains five simple ways you can start creating the customer service culture you desire.
6 Steps to Creating a Customer-Focused Culture
In this short, 50-minute course designed for leadership, Shep lays out six definitive steps you can take as a leader in your organization to create the customer service culture you envision.
Managing Angry Customers and Handling Customer Complaints
Shep provides various tips and tactics to help diffuse challenging situations with customers in this one-hour course.
Be Amazing Or Go Home
Based on my bestselling book of the same name, learn how to be Amazing through the Seven Amazement Habits, containing over 25 tips and pointers. Each of these are easy to implement right away, helping you achieve Amazement in both your professional and personal life.
Videos
PDF Files
View Course Categories
Instructor Speaking Profiles
Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience. Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative. The National Speakers Association inducted Shep into it’s Hall […]
Today, a lot is spoken about the need to ‘digitise’ and that if you ‘want your business to succeed’ you’ll digitally transform your business by using the Human Centric Course. However, if you just ‘put’ technology into your business, all your business challenges won’t just magically disappear. You need to use that tech to make […]
TRAVEL TO CALIFORNIA AND ITALY AND MAKE THE MOST DELICIOUS FOOD POSSIBLE Bring Nancy’s CALIFORNIA CUISINE flavors home and learn the tricks and techniques for creating family meals, seasonal recipes, and dazzling dinner parties. GET TO KNOW NANCY Stream over 5 hours of video, including a documentary that takes you to Nancy’s homes in Italy […]
Web Camera Confidence is an interactive experience designed to give you on-camera strategies and tools to PROJECT COMPETENCE, CONFIDENCE, AND CREDIBILITY WITH EASE! Do you ever struggle in front of a camera or have moments of panic, discomfort, or anxiety in a virtual meeting? Web Camera Confidence Your brain shuts down….. You can’t find the words […]
DO YOU WANT MORE FROM LIFE through Free Abundance Training? More money. More love. More adventure. More health. More spiritual connection. More acceptance of yourself. It can all be yours … anything you dream of and desire. In fact, it’s meant to be yours. Abundance in all areas of life is your birthright. Free Abundance […]
The only pitch it perfect program that teaches you how to move from side hustle defeat to paid brand collabs—in less than one week. Build a brand, attract raving followers, land national media, and get paid to work with brands you love! Pitch it Perfect The only proven program for content creators and brand founders who want […]
Being aware of and managing your emotions, as you have empathy for other people’s emotions, will allow you to make better decisions for building relationships. Using your Emotional Intelligence is the way to succeed in life. As a son/daughter, brother/ sister, friend, mother/father, grandparent, team player, employee, manager, owner… The E I Connection Course In […]
Dramatically boost your joy, happiness, and success – and reduce burnout and stress – in your Amazing Career Project today. Join the Amazing Career Project and take the right action to experience the relief and peace that comes from positive change. These are the tools, strategies, live coaching and expert guidance to get you there […]
Survive Disruptive Change For yourself, your team and your business. (Spoiler alert, Covid wasn’t the only deep disruption we’re all going to face in the 2020s). Get Ready to Deep Disruptive Change FREE video mini-series of the 4IR and the implications for you, your career and your industry. Contact us at Speakers Inc and follow us on Twitter
The profiles and artwork embedded on these pages are from various speakers and talent.
WeSpeak Global provides costs that are accurate at time of publishing.
These remain the property of its owner and not affiliated with or endorsed by WeSpeak Global.
Course Fees listed on this website are intended to serve as a guideline only.
Our Mission:
© All rights reserved 2025. Designed using Voxel
