Search....
CTRL+K
Search....
CTRL+K
Payment Options
Create an amazing On-Demand Customer Service experience, a collaborative corporate culture, and increase repeat business and revenue.
What Is Happening on the Inside of Your Organization Is Felt on the Outside by Your Customers.
The importance of a corporate culture that fulfills and excites its employees cannot be underestimated. Some of the best organizations know one of the keys is incorporating a strong customer service philosophy embraced by every single person.
See how Shepard VT builds the optimal customer service culture in your organization.
View the course outlines to see which one is right for your organization or experience a short sample of the corporate training program.
Contact us at Speakers Inc and follow us on Twitter
Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative.
The National Speakers Association inducted Shep into it’s Hall of Fame for lifetime achievement in the professional speaking industry.
A Global Authority on Customer Service & Customer Experience
Shep Hyken has been at the forefront of the CS/CX Revolution for decades.
His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization.
Learning Points
The Customer Focus™
Implement Shep’s trademark business philosophy to create and sustain a corporate culture that values relationship-building with both external and internal customers.
Amaze Every Customer Every Time
From Shep’s best-selling book, Amaze Every Customer Every Time, apply 52 weekly best practices tools for an entire year of customer service coaching that will consistently deliver amazing “Moments of Magic®.”
5 Ways to Create an Amazing Customer Experience
In this short, 20-minute course, Shep explains five simple ways you can start creating the customer service culture you desire.
6 Steps to Creating a Customer-Focused Culture
In this short, 50-minute course designed for leadership, Shep lays out six definitive steps you can take as a leader in your organization to create the customer service culture you envision.
Managing Angry Customers and Handling Customer Complaints
Shep provides various tips and tactics to help diffuse challenging situations with customers in this one-hour course.
Be Amazing Or Go Home
Based on my bestselling book of the same name, learn how to be Amazing through the Seven Amazement Habits, containing over 25 tips and pointers. Each of these are easy to implement right away, helping you achieve Amazement in both your professional and personal life.
Videos
PDF Files
View Course Categories
Instructor Speaking Profiles
Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience. Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative. The National Speakers Association inducted Shep into it’s Hall […]
How to Manifest ANYTHING 10X Faster Without Using Affirmations through The Afformations Advantage. Feeling frustrated when it comes to manifesting your desires? Like you’re still spinning your wheels, year after year? Do you feel confused…discouraged…even angry about your progress? THE ODDS ARE AGAINST YOU UNLESS YOU GET THIS The Afformations Advantage Did you know that […]
Managing new managers comes with a unique set of challenges. Even the most outstanding individual contributor can struggle as they unpack their new role and tackle their increased responsibilities. Managing New Managers In this course, learn how to support and inspire new leaders as they make this critical transition. Leadership expert Sara Canaday shows how […]
Learn the proper way to set up your business and how to start Building Business Credit for your future success. As “The Peoples Shark”, Daymond has made an impact on the hopeful entrepreneurs vying for an investment in the Tank, as well as the millions of weekly viewers sitting at home, through his relatable story […]
The FEARless Masterclass tackles the multi-faceted impact fear has on our lives and empowers you with the skills to rewire your brain and transform any fear into rocket fuel. Whether you’re experiencing imposter syndrome, stress, difficulty setting boundaries, people-pleasing, or something else [there’s a lot of ways fear shows up!], this course will empower you […]
Today, a lot is spoken about the need to ‘digitise’ and that if you ‘want your business to succeed’ you’ll digitally transform your business by using the Human Centric Course. However, if you just ‘put’ technology into your business, all your business challenges won’t just magically disappear. You need to use that tech to make […]
Creating a culture of Diversity and Inclusion Course in the workplace is not a one-and-done deal. It requires a continuous commitment from management and employees alike. In this course, Marcus Lemonis discusses where to start and how to maintain a diverse and inclusive workforce. Diversity and Inclusion Course As a young man, Marcus honed his […]
Viaja en First Class Course conmigo! Todos vamos a llegar al mismo destino, pero con este plan te aseguras de llegar con más confianza, más profundidad, de la mano de Michelle y con una tribu super-poderosa a tu lado ¿Qué es “mentoria grupal”? First Class Course Es un espacio donde voy a estar reunida con […]
The 1000 Leaders Initiative offers leaders help to develop the skills that will take them to their next level. Being a subject matter expert, high performing team member, or doing what you’ve always done is not enough. It’s simply not good business to promote a leader and then fail to develop them. Yet many organisations […]
The profiles and artwork embedded on these pages are from various speakers and talent.
WeSpeak Global provides costs that are accurate at time of publishing.
These remain the property of its owner and not affiliated with or endorsed by WeSpeak Global.
Course Fees listed on this website are intended to serve as a guideline only.
Our Mission:
© All rights reserved 2025. Designed using Voxel
