On-Demand Customer Service and CX Training

Payment Options

  • One-Time Payment
  • Cost: $518
  • Online Course
About Course

Create an amazing On-Demand Customer Service experience, a collaborative corporate culture, and increase repeat business and revenue.

What Is Happening on the Inside of Your Organization Is Felt on the Outside by Your Customers.

The importance of a corporate culture that fulfills and excites its employees cannot be underestimated. Some of the best organizations know one of the keys is incorporating a strong customer service philosophy embraced by every single person.

On-Demand Customer Service and CX Training

See how Shepard VT builds the optimal customer service culture in your organization.

View the course outlines to see which one is right for your organization or experience a short sample of the corporate training program.

Contact us at Speakers Inc and follow us on Twitter

Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative.

 

The National Speakers Association inducted Shep into it’s Hall of Fame for lifetime achievement in the professional speaking industry.
A Global Authority on Customer Service & Customer Experience

 

Shep Hyken has been at the forefront of the CS/CX Revolution for decades. 

 

His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization.

Learning Points

  • Build loyal relationships with customers and employees.
  • Raise the bar on customer service and marketing strategies.
  • Deliver tangible results through saved business and referrals.
  • Recognize the value of providing excellent customer service to both external and internal customers.
  • Learn to create an amazing customer experience.
  • Increase repeat business and revenue.

The Customer Focus™
Implement Shep’s trademark business philosophy to create and sustain a corporate culture that values relationship-building with both external and internal customers.

Amaze Every Customer Every Time
From Shep’s best-selling book, Amaze Every Customer Every Time, apply 52 weekly best practices tools for an entire year of customer service coaching that will consistently deliver amazing “Moments of Magic®.”

5 Ways to Create an Amazing Customer Experience
In this short, 20-minute course, Shep explains five simple ways you can start creating the customer service culture you desire.

6 Steps to Creating a Customer-Focused Culture
In this short, 50-minute course designed for leadership, Shep lays out six definitive steps you can take as a leader in your organization to create the customer service culture you envision.

Managing Angry Customers and Handling Customer Complaints
Shep provides various tips and tactics to help diffuse challenging situations with customers in this one-hour course.

Be Amazing Or Go Home
Based on my bestselling book of the same name, learn how to be Amazing through the Seven Amazement Habits, containing over 25 tips and pointers. Each of these are easy to implement right away, helping you achieve Amazement in both your professional and personal life.

Videos

View Course Categories

Instructor Speaking Profiles

Shep Hyken
  • Customer Service

Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience. Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative. The National Speakers Association inducted Shep into it’s Hall […]

  • (43)

User Reviews

View other courses available

  • Featured
Elyse Archer

Scale to $50K+ MONTHS while EXPERIENCING life AND BUSINESS LIKE NEVER BEFORE in my ELITE WOMEN’S MASTERMIND For Six Figure+ Women Ready to Expand and Experience True Abundance in All Areas of Life and Business As a powerful woman with big goals and dreams, you are still just scratching the surface with what is possible for […]

  • Instructor: Elyse Archer
  • Mastermind
Jason Redman 
  • Growth Mindset

If you’re fed up with negative thinking and ready to relentlessly pursue your goals, the Overcome Army coaching program is for you. So many people, everyday Americans, can’t afford thousands of dollars for a personal coach. So they are left alone in the darkness, looking for a way to drive forward and shine light on […]

  • Instructor: Jason Redman
  • Online Course
Truth Telling Online Course

This 6-week Truth Telling Online Course is designed to help people do their inner work. The most important work we can do. To learn to honor ourselves and our truth. We all have a truth to tell, some of them more serious or private than others but when we block ourselves from owning our truth, […]

  • Instructor: Kirsty Spraggon
  • Online Course
  • Personal Branding

Learn how to cultivate a brand by maximizing your presence & leveraging the power of your personal brand through leadership.   Cultivating A Leadership Brand Nadia has anchored and hosted feature programs for CNN International, CNN Airport Network and MNet Television (South Africa) and reported for CNN Weekend. Nadia was formerly Editorial Producer for CNN’s […]

  • Instructor: Nadia Bilchik
  • Online Course
  • Media Training

What is The Ultimate VSL? And why do you need one? A VSL (Video Sales Letter) is the future of marketing and something you have definitely come across multiple times in a week. It incorporates automation by generating clients and revenue all day and all night. You don’t have to be in “client acquisition mode” […]

  • Instructor: Kerry Barrett
  • Currently Discounted
Discover Your Invisible Stories
  • Storytelling Courses

Discover Your Invisible Stories by taking control of the stories you tell others starts with taking control of the stories you tell yourself. Each day, your mind is filtering stories about your abilities and your worth. It’s up to you to make sure they are good ones. Diving deeper into the lessons of Kindra’s book, […]

  • Instructor: Kindra Hall
  • Currently Discounted
  • Executive Coaching

​Did you know that less than 15% of the population are high-performing and need a Executive Impact Accelerator? And high performers spend at least 65% of their work effort and time on the things that have high executive impact and are not urgent?​ Are your leaders stressed and working long hours?​ Are your leaders focused […]

  • Instructor: Dr Stacey Ashley
  • Free
The Handshake Pitch
  • Pitching Courses

How to introduce yourself at Network Events and in Social Situations with The Handshake Pitch You go to a meet up. Someone asks you the question, ‘What do you do?’ So… what do you say? I go to network events all the time, and see that most people are not ready for this situation. In fact, […]

  • Instructor: David Beckett
  • Free

The profiles and artwork embedded on these pages are from various speakers and talent.

WeSpeak Global provides costs that are accurate at time of publishing.

These remain the property of its owner and not affiliated with or endorsed by WeSpeak Global.

Course Fees listed on this website are intended to serve as a guideline only.

Subscribe to our Newsletter and get connected:

Your subscription could not be saved. Please try again.
Your subscription has been successful.

Newsletter

Subscribe to our newsletter and stay updated.

We use Brevo as our marketing platform. By submitting this form you agree that the personal data you provided will be transferred to Brevo for processing in accordance with Brevo's Privacy Policy.

Our Mission:

We are your partner creating memorable and engaging experiences that go beyond the event itself.

© All rights reserved 2025.  Designed using Voxel

Speakers Inc Logo 2024
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.