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Change Management for People Who Occasionally think Changes Are Dumb
If there’s one thing that’s true for everybody, it’s that things are constantly changing. And sometimes that’s great, like when we win the lottery or land an important account.
These are the easy changes to deal with, and nobody really needs help figuring out what to do about them.
But sometimes change is not so great, like when we get divorced or our company goes through a restructuring or there’s a worldwide pandemic that comes out of nowhere and shuts the entire planet down – that happened once, remember?
And when these changes hit us, we have a tendency to run and hide and kick and scream and basically deal very poorly with them.
Unfortunately, deciding that we don’t like a particular change won’t make it go away.
If only there were a way to see “negative” changes in a more positive light…
Perfecting the Customer Experience In Four Simple Steps
Ah, the customer experience.
It used to be that you just had to provide customers with good service, right?
But that somehow became synonymous with dealing with problems and putting out fires, and so now you have to provide your customers with an experience that is so positive, happy, seamless, and nauseatingly joyful that they will happily wait in lines for hours just for the privilege of giving you money.
You’d be forgiven if creating a great customer experience sounds exhausting. If only there were a fun, funny, high-energy, deeply researched keynote to help you figure out how to make this process a little easier.
Well now there is. Decoding Your Customers: Perfecting the Customer Experience in Four Simple Steps will provide you with a comprehensive, straightforward, and entertaining explanation for how to win hearts and minds like never before.
Videos
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Jeff Havens is not your typical business growth expert. His uncanny ability to provide actionable answers to today’s business challenges in an undeniably entertaining and impactful way has put him in front of over 1,000 eager audiences across North America and Asia. Delivering well-researched and relevant business insight is something a lot of keynote speakers […]
Jeff Havens is not your typical business growth expert. His uncanny ability to provide actionable answers to today’s business challenges in an undeniably entertaining and impactful way has put him in front of over 1,000 eager audiences across North America and Asia.
Delivering well-researched and relevant business insight is something a lot of keynote speakers do, but combining that with the entertainment value of a comedy show is not.
Engaging, charismatic, and full of energy, Jeff Havens is the only business growth expert who provides serious solutions in a seriously funny way.
But even more than that, Jeff makes things easy. All of us are constantly being asked to do more with less, so the last thing you need is someone to tell you how difficult your challenges are.
Jeff has a unique ability to simplify seemingly complex problems in a way that will provide your audience with a fresh perspective, one that runs counter to the conventional wisdom of the business world.
He’ll show you that we’re not actually creating a completely new type of person every 15 years, that being innovative is not something only a few special people know how to do, and that both exceptional leadership and exceptional customer experiences are built on surprisingly slender foundations.
You will leave Jeff’s keynotes refreshed, relaxed, happy, and more confident than ever that you are prepared for the road ahead.
Over the past 15 years, Jeff has applied his unparalleled approach to an increasingly wide range of the modern business world’s most pressing issues – and so The Jeff Havens Company was born, dedicated to the belief that nobody ever learns anything if they’re too bored to listen.
Jeff can provide you a keynote for your next conference, microlearning opportunities for your LMS, leadership training for your rising stars, strategies to improve your customer experience, and dozens of other plug-and-play or fully customized solutions.
Bottom line, if you want to improve your business, Jeff can make sure you have fun doing it.
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Joe Theismann is an entrepreneur and the former star quarterback for the Washington Redskins. Most recently, he spent the last 2 decades working for ESPN and the NFL Network as an NFL analyst. Joe Theismann MANAGING TO WIN! In his charismatic and entertaining style, Joe Theismann draws parallels between his successful career as an NFL […]
Amy Blankson is a dynamic force in the realms of positivity, digital wellness, and happiness. As the CEO of Fearless Positivity and the Co-Founder of the Digital Wellness Institute, she leads with a mission to empower individuals and organizations to thrive in the digital age. Amy’s multidisciplinary expertise, coupled with her engaging speaking style, has […]
In the realm of American football, few names carry as much weight and respect as Tony Dungy. Renowned for his exceptional coaching career and unwavering commitment to leadership, integrity, and personal development, Dungy transcends the boundaries of sports to inspire audiences worldwide. As a sought-after speaker for corporate events, Dungy brings his wealth of experience, […]
J Kelly Hoey is a networking expert, who has been lauded from Forbes (“1 of 5 Women Changing the World of VC/Entrepreneurship”) to Fast Company (“1 of the 25 Smartest Women On Twitter”) to Business Insider (“1 of the 100 Most Influential Tech Women On Twitter”) and Inc. (“1 of the 10 Most Well-Connected People in New York City’s Startup Scene”). She […]
Brian Biro is America’s Breakthrough Coach! He is one of the nation’s foremost speakers and teachers of Leadership, Possibility Thinking, Thriving on Change, and Team-Building. He has delivered more than 1,600 presentations around the world in the past twenty-five years. His clients include such diverse organizations as Lockheed Martin, the US Army, Microsoft, the University […]
Dr. Anne Harbison is an executive leadership educator known for her work with some of the world’s greatest organizations and thought leaders. Beginning her career in Brand Management at Procter & Gamble, she then served as a management consultant specializing in organizational change and learning. Anne was a Principal Strategic Consultant in Gallup’s executive leadership practice, […]
Troy Hazard stands as a seasoned navigator, having weathered storms of both failure and triumph. With a track record spanning over two decades, he epitomizes resilience and entrepreneurial acumen, having founded and cultivated twelve ventures. From the brink of financial ruin to the pinnacles of success, Hazard’s journey embodies the essence of strategic risk-taking and […]
Mike Robbins, an esteemed expert in teamwork, leadership, and emotional intelligence. Through captivating keynotes and engaging seminars, both in-person and virtually, Mike empowers individuals, leaders, and teams to unlock their full potential, collaborate effectively, and perform at their best. Unveiling Mike Robbins: Before embarking on his illustrious career as a motivational speaker, author, and coach, […]
Dr. Scott Parazynski is a highly decorated physician, astronaut, best-selling author (“The Sky Below”) and tech CEO. He is a widely sought after keynote speaker on innovation, risk management, mentorship and leadership under extreme adversity. Scott has lived and traveled all over the world, spending many of his grade school years in places such as […]
Julian Guthrie is a name synonymous with storytelling prowess, journalistic excellence, and an uncanny ability to bring untold narratives to life. As a best-selling author, keynote speaker, and seasoned journalist, she has etched her mark on the literary and corporate landscapes alike. With three captivating books under her belt, including two national best sellers, Julian’s […]
Col. Nicole Malachowski, USAF (Ret.) defies stereotypes. Yes, she was a jet fighter pilot, but if you think you know her based on that, you’d be wrong. A leader, a combat veteran, the first woman pilot on the Thunderbirds Air Demonstration Squadron, a White House Fellow, and an inductee into both the National Women’s Hall […]
Lee Rubin is a dynamic keynote speaker, author, and team-building expert who leverages his unique background as a former captain of the Penn State Football Team to inspire and educate organizations on building high-performance teams. With over two decades of experience in leadership development and team dynamics, Lee has become a sought-after speaker for conferences, corporate […]
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