Jim Knight is a distinguished keynote speaker, author, and training and development expert recognized for helping organizations of all sizes create exceptional workplace cultures. Drawing on a foundation in education and a long career in hospitality leadership, Jim teaches companies how to ignite employee engagement, elevate service delivery, and build the kind of internal brand identity that fuels long-term success. His bestselling book Culture That Rocks provides a practical, actionable roadmap for leaders who aim to shape dynamic, people-first cultures capable of thriving in competitive markets.
Known for his high-energy delivery infused with rock and roll storytelling, Jim translates complex organizational behavior insights into clear, memorable, and implementable strategies. He has presented to audiences across the globe, working with small businesses, national associations, and Fortune 500 organizations seeking to unlock their full potential. Jim’s approach blends proven training methodologies with creative leadership techniques to help teams innovate, adapt, and perform at elite levels.
Jim Knight is a renowned keynote speaker, author, and training and development expert known for his expertise in helping organizations of all sizes achieve excellence and what he often refers to as “rock star” status. With a background in education and a passion for helping individuals and organizations reach their full potential, Jim Knight has made a significant impact in the field of training and development.
Jim Knight has authored several books, including “Culture That Rocks: How to Revolutionize Your Company’s Culture,” which delves into the importance of organizational culture in achieving success. He provides practical advice on creating a vibrant and dynamic company culture that inspires employees and drives positive results.
Jim’s engaging speaking style, combined with his practical advice and entertaining rock ‘n’ roll anecdotes, has made him a sought-after keynote speaker at conferences, corporate events, and educational institutions. He has delivered impactful presentations to audiences across the globe, inspiring them to reach new heights in their personal and professional lives.
His unique approach to training and development, his focus on creating a culture of excellence, and his ability to weave in rock ‘n’ roll themes have resonated with a wide range of organizations, from small businesses to Fortune 500 companies.
In essence, Jim Knight is not just a training and development expert; he is a motivator, a culture shaper, and a rock star in his own right. Through his teachings, he empowers organizations to achieve their full potential and attain the coveted “rock star” status in their respective industries.
View All Speakers and follow us on Twitter
A high energy speaker reel showcasing Jim Knight’s dynamic keynote delivery, actionable culture strategies, and rock and roll infused approach to building legendary customer experience and employee engagement.
This 12 minute speaker reel highlights Jim Knight’s signature approach to organizational culture, customer service, leadership, and team building. The video opens with high impact stage introductions, emphasizing his reputation as a keynote speaker known for energizing audiences and elevating performance. Jim frames the core challenge he sees across all industries: organizations want rock star results but are unsure how to create the behaviors that produce them. Drawing from 21 years leading training and development for Hard Rock International and two decades of global speaking, he emphasizes that all business outcomes are rooted in human behavior.
Jim explains that success depends on attracting, hiring, and retaining the right people because training cannot compensate for a bad hire. He reinforces that every behavior in an organization is learned and that employees arrive with established dispositions shaped long before joining the company. After outlining the realities of the employee life cycle, he stresses that culture must be built through intentional people decisions. Once teams understand that culture is shaped by who they are and how they behave, real change becomes possible.
He then focuses on customer experience, noting that leaders should care most about whether customers will return, spend more, and recommend the brand. According to Jim, organizations must personalize and individualize every interaction to create emotional attachment and true customer obsession. He underscores that modern consumers crave memorable experiences and reward brands that deliver them.
A focused virtual clip where Jim Knight breaks down the core drivers of memorable customer experience, showing real estate professionals how service delivery becomes the differentiator that wins and retains clients.
This 5 minute 20 second virtual session captures Jim Knight delivering key principles from his program Service That Rocks, tailored for real estate professionals navigating shifting client expectations. He opens by clarifying that although his sessions are infused with rock and roll energy, the real value lies in the practical best practices that elevate service experiences. Jim emphasizes that most high performers share an internal drive for more, no matter how successful they already are, and positions the session as a way to level up that hunger into stronger client outcomes.
He introduces the iceberg analogy to illustrate the gap between what customers see and what is happening behind the scenes. While clients experience the visible end result of buying or selling a home, most influencing factors reside below the surface. Location, amenities, layout, and price are largely beyond an agent’s control. What remains fully within their control is the service delivery itself. Jim stresses that outstanding service becomes the only true differentiator and that agents must consistently “bring the thunder” by offering experiences clients cannot get anywhere else.
He then highlights hospitality industry statistics that mirror real estate behavior. He notes that only a small percentage of customers leave due to relocation, product dissatisfaction, or external relationships. The overwhelming majority stop engaging with a business because of how they were treated. Jim cites data showing that poor service now accounts for 89 percent of customer attrition across industries. This, he argues, is both alarming and empowering because it is the one factor wholly within the agent’s influence.
Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
Ready to find the perfect speaker for your event? Use our advanced search feature or contact us to get started today!
In order to view the below you must be logged in.
Rachel Bogle is a seasoned event emcee, award-winning journalist, and accomplished anchor with over a decade of experience captivating live audiences and television viewers alike. Her dynamic presence, polished delivery, and ability to adapt to any event atmosphere make her a top choice for high-profile corporate events, conferences, and live shows. With her background in […]
DJ Halo, a.k.a Danielle Tambellini, is an L.A. based female DJ, producer and vocalist, making a name for herself as a triple threat in the music industry.Her sound is both melodically alluring and pop oriented, with angelic vocals that accent her stage name. Her background in music began at age 7, where she first began […]
You might recognize Derek Hughes as one of the recent finalists on America’s Got Talent but his experiences range far beyond that. Derek’s original comic voice and strong interactive magic make him one of the most requested acts working today. Derek performs regularly at the Magic Castle in Hollywood, California where he was recently nominated […]
Blake Morgan is renowned for her insightful perspectives, strategic acumen, and visionary approach. As a keynote speaker, author, and board member, she leverages her profound expertise to guide organizations toward excellence in customer engagement and business growth. With a deep understanding of emerging technologies and consumer trends, Blake is at the forefront of shaping the […]
New York Times Bestselling Author, Peloton Instructor, Nike Athlete and Motivational Speaker, Tunde Oyeneyin, has quickly become a household name, developing a global audience who have been moved by her mission to inspire and create great change. Tunde is a Texas native of Nigerian descent. Growing up, she struggled with her own body image and […]
Lt. Col. Waldo Waldman is known as the The Wingman and a Hall of Fame leadership speaker, executive coach, and author of the New York Times and Wall Street Journal bestseller Never Fly Solo. He teaches organizations how to build trusting, revenue producing relationships with their employees, partners, and customers while sharing his experiences as a combat decorated F-16 […]
Aaron Bare is not your ordinary speaker; he’s a force of change, a beacon of inspiration, and a catalyst for growth. As a Change Agent, Human Profit Center, and Strategic Facilitator, Aaron brings a unique blend of expertise to every stage he graces. His insights have garnered attention from prestigious publications such as the Wall […]
Nidhi Tewari is a dynamic and influential figure in the realm of workplace culture and wellbeing. With a unique blend of clinical expertise and a decade-long immersion in therapy, she stands at the intersection of mental health advocacy and organizational development. Nidhi brings a wealth of experience garnered from her specialized work with high-performing leaders, […]
These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.
All talent fees exclude VAT, travel and accommodation where required.
Our Mission:
© All rights reserved 2025. Designed using Voxel
