Search....
CTRL+K
Search....
CTRL+K
Payment Options
Create an amazing On-Demand Customer Service experience, a collaborative corporate culture, and increase repeat business and revenue.
What Is Happening on the Inside of Your Organization Is Felt on the Outside by Your Customers.
The importance of a corporate culture that fulfills and excites its employees cannot be underestimated. Some of the best organizations know one of the keys is incorporating a strong customer service philosophy embraced by every single person.
See how Shepard VT builds the optimal customer service culture in your organization.
View the course outlines to see which one is right for your organization or experience a short sample of the corporate training program.
Contact us at Speakers Inc and follow us on Twitter
Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative.
The National Speakers Association inducted Shep into it’s Hall of Fame for lifetime achievement in the professional speaking industry.
A Global Authority on Customer Service & Customer Experience
Shep Hyken has been at the forefront of the CS/CX Revolution for decades.
His experience runs the gamut from helping notable companies like Disney and FedEx to improve their already outstanding customer service, to helping small and mid-sized organizations transform poor customer experience into a highlight of the organization.
Learning Points
The Customer Focus™
Implement Shep’s trademark business philosophy to create and sustain a corporate culture that values relationship-building with both external and internal customers.
Amaze Every Customer Every Time
From Shep’s best-selling book, Amaze Every Customer Every Time, apply 52 weekly best practices tools for an entire year of customer service coaching that will consistently deliver amazing “Moments of Magic®.”
5 Ways to Create an Amazing Customer Experience
In this short, 20-minute course, Shep explains five simple ways you can start creating the customer service culture you desire.
6 Steps to Creating a Customer-Focused Culture
In this short, 50-minute course designed for leadership, Shep lays out six definitive steps you can take as a leader in your organization to create the customer service culture you envision.
Managing Angry Customers and Handling Customer Complaints
Shep provides various tips and tactics to help diffuse challenging situations with customers in this one-hour course.
Be Amazing Or Go Home
Based on my bestselling book of the same name, learn how to be Amazing through the Seven Amazement Habits, containing over 25 tips and pointers. Each of these are easy to implement right away, helping you achieve Amazement in both your professional and personal life.
Videos
PDF Files
View Course Categories
Instructor Speaking Profiles
Shep Hyken is an Award-winning Keynote Speaker and World-Renowned Keynote Speaker in Customer Service & Customer Experience. Shep has worked with the world’s best brands to help them build a culture centered around the customer. His presentations consistently get rave reviews for being engaging and informative. The National Speakers Association inducted Shep into it’s Hall […]
Proven tools to OVERCOME failure and dominate life in only 72 Hours with the Peak Performance Course I meet so many successful people who just feel BROKEN and off balance. They have the house and take the vacations but they just feel like a hamster on a wheel. Always behind, stressed, further off balance and […]
In Growth IQ videobooks, author Tiffani Bova draws on decades of experience to identify ten growth paths to help your business conquer these challenges. Is your company recovering from a slowdown in growth? Or perhaps you can’t figure out how to sustainably scale? Growth IQ Videobook You’ll learn the tools needed to tackle growth in […]
The only pitch it perfect program that teaches you how to move from side hustle defeat to paid brand collabs—in less than one week. Build a brand, attract raving followers, land national media, and get paid to work with brands you love! Pitch it Perfect The only proven program for content creators and brand founders who want […]
How do I unlock next-level success to Up Your Game?”And it’s a good question. But I have an answer for you. See, since becoming a full-time author and speaker, I’ve worked tirelessly to develop simple tools that help you find that answer yourself. After all, it’s a massive part of what I talk about during […]
Powerful Presentation Skills, Learn to captivate any audience on stage, on video, and in meetings in this livestream training. Successful presentations all possess the same elements. Whether video calls, conference calls, sales, virtual trainings — any venue where you’re sharing your ideas with others. The good news? I’ve found the best skills are 100 percent […]
The 1000 Leaders Initiative offers leaders help to develop the skills that will take them to their next level. Being a subject matter expert, high performing team member, or doing what you’ve always done is not enough. It’s simply not good business to promote a leader and then fail to develop them. Yet many organisations […]
Your business Principles will never outperform your knowledge and build it 30X. The challenges every business faces are unique and require a unique approach to finding success. This is where so many business and entrepreneurial training programs fall short – offering a formulaic, “next big thing” approach rather than focusing on the unique and specific […]
Aligned for Abundance is your birthright. AND YET IT CAN FEEL SO ELUSIVE. And maybe you’re doing all the “right things” tactically and strategically in your business or career to earn more money, and yet no matter what you do you feel like you can’t achieve the level of financial abundance you really desire. I […]
The profiles and artwork embedded on these pages are from various speakers and talent.
WeSpeak Global provides costs that are accurate at time of publishing.
These remain the property of its owner and not affiliated with or endorsed by WeSpeak Global.
Course Fees listed on this website are intended to serve as a guideline only.
Our Mission:
© All rights reserved 2024. Designed using Voxel
