Search....
CTRL+K
Search....
CTRL+K
I recently stayed at a five-star hotel and found a major marketing problem lurking in the wardrobe in my room and then realised everything you do is marketing Upon check-in I was welcomed enthusiastically, and my membership status recognised with a room upgrade.
I was even presented with a welcome gift to thank me for my loyalty. I made my way up to my room and my luggage was promptly delivered to my room by the cheery concierge. At this point, I have paid just over $300 to the hotel and had my credit card authorised for a further $100 for incidentals.
I opened the wardrobe to hang up some clothes and my heart sank. With 5-6 positive touchpoints in my experience so far — all that said ‘we value your loyalty’ — I was now faced with coat hangers that say ‘we assume you’re a thief’. I realise that in the scheme of things, annoying coat hangers that are permanently attached to prevent theft is a pretty minor issue.
But it’s still sending a covert message that belies what the hotel is going to great lengths to communicate overtly. Come on hotels, you can do better.
If you really do value my loyalty, give me some proper coat hangers. I promise I won’t steal them.
Contact us at Speakers Inc and subscribe to our Podcast Channel
Why Speakers Inc is the Top Speakers Bureau in California and Orange County When it comes to selecting the perfect speaker for an event, the choice can significantly impact its success. In the competitive world of event planning, the right speaker can captivate an audience, spark meaningful conversations, and leave a lasting impression. This is […]
Hi, I’m Zion Clark. My journey has been filled with challenges that have tested my limits physically, mentally, and emotionally to Building Unbreakable Mental Strength to Overcome Life’s Challenges . One thing I’ve learned through it all is that mental strength is what separates those who give up from those who keep pushing forward, no matter […]
In the fast-paced world of corporate Events with Unforgettable Experiences, and not creating a memorable experience is no longer optional—it’s a necessity. Event planners today juggle tight budgets, high expectations, and evolving attendee preferences. Whether it’s a company retreat, product launch, or annual conference, your goal is to impress, inspire, and innovate. This blog post […]
Why Felicia Pizzonia Is the Sales Speaker Your Next Conference Needs In today’s competitive market, sales isn’t just about closing deals, it’s about understanding human behavior, adapting your mindset, and building authentic connections. That’s exactly where Felicia Pizzonia excels. A best-selling author, dynamic entrepreneur, and sought-after keynote speaker, Felicia brings a powerful blend of science-backed […]
Hey there, are you a white person wondering what to do as an ally for Black people right now? A lot of my white friends have been asking, you’re not alone. I’ve received several questions from friends wanting to do something so I thought I’d compile these all on one place. This is the work […]
The old saying, “What got you here won’t get you there,” applies to your professional life today with One Skill You Need. The world is quickly changing as well as the competitive landscape. Whether you are running a business or trying to increase your career equity, ramping up One Skill You Need set is important. […]
The Cost of Neglecting Customer Experience in today’s competitive events industry, customer experience (CX) has emerged as a defining element of success. Event planners and bookers are no longer evaluated solely on logistics or creativity; instead, they are judged by the overall experience they provide—from the first point of contact to the post-event follow-up. Neglecting […]
Olympic bobsledder, Johnny Quinn is a highly sought-after speaker for businesses and organizations of all sizes. He has been featured on: ABC, BBC, CBS, CNN, ESPN, FOX, NBC, TIME, USA Today and in The Wall Street Journal. Known for his thought-provoking and action-packed speeches, Johnny has spoken on some of the biggest stages, such as: Toyota, Chick-fil-A, Cisco, Wells Fargo, Southwest Airlines, Zillow, LiftMaster, Fiserv and Lockheed Martin. His […]
Our Mission:
© All rights reserved 2025. Designed using Voxel
