Geoff Ramm: Customer Service
Customer experience strategist Geoff Ramm teaches organisations how to design unforgettable Celebrity Service moments and OMG marketing ideas that spark loyalty, industry buzz, and long term competitive advantage.
- Highlights:
- Creator of the Celebrity Service and OMG Marketing frameworks
- Author of the Celebrity Service & OMG trilogy
- PSAE Award winner for Speaking Excellence
- Keynote speaker on six continents with clients across diverse industries
- Formats:
Keynote speaker and customer experience innovation expert
- Audiences:
Customer service teams, marketing departments, leadership groups, entrepreneurs, hospitality organisations, retail brands, and companies aiming to elevate customer experience and differentiation
- Outcomes:
- A toolkit for crafting Celebrity Service moments that create emotional impact and long term loyalty.
- Original, actionable customer experience and marketing ideas generated live by the audience.
- A renewed mindset for outperforming competitors through creativity, curiosity, and service excellence.
- Travels from: London, UK
- **Fee range: $10,001 - $20,000
Keynote Topics
Celebrity Service
You probably think that you deliver great service, but then a celebrity walked in … and everything changed!
Discover the brilliantly unique philosophy that is ‘Celebrity Service’. See the people and the brands from all over the world who will inspire you and your organisation to create incredible customer service and word-of-mouth that will have customers beating down your door for more.
WARNING: Your customers will love you. Your competition will not.
This keynote and interactive master class will not only inspire you and your audience, but it will have you scribbling ideas down to generate unlimited ideas to stand out from the competition.
OMG Marketing
From the worlds’ most amazing business cards, promotional materials that defy the national response rates to the greatest email of all time, see how brands of all sectors and sizes stand out from the crowd with limited budgets.
Discover the marketing campaigns that generate amazing publicity and learn how they excite and engage audiences throughout the world with their social media and marketing strategies.
OMG is also available as a keynote and an interactive master class to generate unrivalled creativity which you can take forward into every marketing campaign.
WTF Selling (Well That’s Fantastic)
Both ‘Celebrity Service’ and ‘OMG Marketing’ lead to one thing … Sales!
From upselling Arnold Schwarzenegger style at Planet Hollywood, New York to the airports of Tehran at 03:00am, through to a homeless man making sale after sale, selling his wares on the street.
This keynote and interactive session will reveal the greatest Observational Selling techniques that will transform your teams’ thinking in selling more effectively in challenging times.
“When your competition go one way, do you follow them? Or od ouy og eht rehto yaw?
Talent Short Bio
Geoff Ramm is the creator of Celebrity Service and OMG Marketing, two globally recognized frameworks that help organizations elevate customer experience from ordinary to unforgettable. A magnetic keynote speaker and originality expert, Geoff shows audiences how exceptional experiences—designed with intention, creativity, and curiosity—can transform customer relationships, fuel repeat business, and generate worldwide recognition.
Across six continents, Geoff has challenged entrepreneurs, service teams, and global brands to reimagine every touchpoint and craft interactions that customers remember for years. His signature approach reveals how to use the “Jedi Mind Trick” of customer experience: delivering unexpected, personalized moments that spark emotional connection and turn clients into passionate advocates. Known for his interactive style, Geoff not only shares award winning ideas but guides audiences to create their own live during his sessions, ensuring immediate implementation and tangible impact.
Geoff is the author of the Celebrity Service and OMG Marketing trilogy and recipient of the PSAE Award for Speaking Excellence.
Read Full Bio
Prepare to be entertained, energized and enlightened by Geoff Ramm on a journey of memorable customer service and marketing ideas that will enthral, enthuse and most certainly inspire your teams and delegates!
Geoff Ramm is the creator and author of ‘Celebrity Service’ and ‘OMG Marketing’. He is a multi-award winning speaker who has challenged and inspired audiences across five continents.
With a genuine passion and an infectious love of his subject, he’s humorous with original content and he will challenge you to greater results.
See the ‘real life’ observational content passionately delivered to enable you to look deeper, think harder and to create better, to inevitably stand out from the competition.
Geoff sees the stand out customer service and the marketing ideas from all of the world that others simply miss.
Renowned as the ‘Billy Connolly’ of service and marketing, Geoff Ramm receives rave reviews from corporate clients, associations as well as entrepreneurial audiences for his fast-paced, high interaction.
With hundreds of observational, ideas, images, videos and stories, each presentation is personalized for you and your theme, to ensure a lasting impact and high takeaway value.
You won’t see any graphs, charts or statistics, just an abundance of ‘real life’ ideas from around the world to help transform your current ideas into greater results.
Geoff Ramm has never delivered the same speech twice, as every presentation is customized to fit the audience, which could include examples from attendees in the room or the sector that you are in.
Working with high profile clients across all industries, Geoff has worked with entrepreneurs to launch start-up enterprises without a budget and he has created marketing ideas which have become legend.
Geoff Ramm is the youngest ever President of the Professional Speaking Association UK and he is also a member of the Global Speakers Federation, as well as a recipient of the PSAE (Excellence) award in 2014 and a UK Enterprise Ambassador.
His on stage presence—energetic, humorous, and highly engaging—makes complex concepts simple, memorable, and actionable. Whether speaking to small teams or global conferences, Geoff inspires organizations to go beyond great service and craft experiences so remarkable they become part of industry lore.
Geoff Ramm currently offers three keynote presentations; Celebrity Service, OMG Marketing and WTF Selling (Well That’s Fantastic).
View All Speakers and follow us on Twitter
Videos
Interest to Book? Send us your enquiry
No reviews available for this post.
Talent FAQ's
Do speakers charge a flat fee or by the hour?
Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
What is the typical duration of a keynote speech and what is included?
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
Does the scale of the event and audience size affect a speaker’s fee?
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses and other costs
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Deposits and securing a booking
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
Additional tips and takeaways
- Virtual speaking appearances are a cost-effective alternative to high speaking fees, often 10-50% cheaper than in-person rates.
- There is typically no difference in fee for a 15-minute speech versus a 60-minute speech.
- Some motivational speakers are open to discounting their fee if hired for more than one event by the same organization.
- When browsing speakers, consider their location to keep travel costs down.
- Personal connections to your organization or event location can increase your chances of securing a renowned speaker.
- Be upfront about your needs and expectations to ensure a successful partnership.
- Speaker bureaus like Speakers Inc help guide you through the booking process to negotiate the best deal with favorable terms.
Ready to find the perfect speaker for your event? Use our advanced search feature or contact us to get started today!
View further speakers
- (25)
- (1)
From sales to customer service, building customer relations is the key to increased profits. Improve communication skills and increase your sales with Dr. Carl Christman proven techniques. Your team can quickly learn persuasion and influence techniques to help improve customer retention and increase loyalty. Dr. Carl Christman’s interactive keynote presentation explores interpersonal communications and influence […]
- Travels from: Palm Desert, CA
- Customer Experience
- (34)
Brandon Farbstein, a beacon of hope, resilience, and inspiration, hailing from the sun-kissed shores of San Diego, California. Brandon Farbstein isn’t just a speaker; he’s a catalyst for change, a voice for the voiceless, and a testament to the power of the human spirit. With a story that resonates with audiences of all ages and […]
- Travels from: San Diego, CA
- Motivational Speakers
- (12)
- (4)
Mark Stiving doesn’t just teach pricing; he transforms how companies capture their true worth. With his Ph.D. in Pricing from UC Berkeley and 25+ years helping hundreds of companies from Cisco to CrowdStrike, Mark brings the calm confidence of someone who’s seen every pricing challenge and knows exactly how to solve it. His obsession with […]
- Travels from: Reno, NV
- Sales Speakers
- (6)
- (3)
Keith Ferrazzi has a profound understanding of human behavior and a relentless drive to effect positive change, Keith has become a leading figure in guiding global organizations toward sustainable success. As the founder of the Greenlight Institute and chairman of Ferrazzi Greenlight, his influence extends far beyond the boardroom, shaping the very fabric of how […]
- Travels from: Los Angeles, CA
- Sales Speakers
- (57)
- (3)
Michael McQueen is an internationally acclaimed keynote speaker and expert in navigating change, recognized for his powerful insights on future trends and innovation. With over two decades of experience in helping organizations and leaders stay ahead of disruption, Michael has earned a reputation for delivering dynamic, research-backed strategies that drive resilience and adaptability. His best-selling […]
- Travels from: Sydney, NSW
- Leadership Speakers
- (46)
Doug Dvorak is a luminary among keynote motivational speakers, renowned for his global reach and profound impact. With a sterling reputation, he stands tall in the motivational speaking hall of fame and proudly holds a place in the esteemed International Who’s Who of Professional Speaking. Doug’s journey as a speaker has traversed over one million […]
- Travels from: Palatine, IL
- Motivational Speakers
- (29)
- (7)
Tim Ash is an acknowledged authority on evolutionary psychology and digital marketing. He is a sought-after international keynote speaker, and the bestselling author of Unleash Your Primal Brain and Landing Page Optimization (with over 50,000 copies sold worldwide, and translated into six languages). He has been mentioned by Forbes as a Top-10 Online Marketing Expert, and by Entrepreneur Magazine […]
- Travels from: San Diego, CA
- Leadership Speakers
- (31)
Tanya Menon is a renowned leadership strategist and keynote speaker who helps organizations and teams bridge the gap between where they are and where they need to be. With a focus on leadership development, team dynamics, and organizational culture, Tanya has spent decades studying human behavior in organizations. She empowers leaders to make strategic decisions […]
- Travels from: Columbus, OH
- Organizational Culture
Disclaimer
These remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.
Fee Range Information
All talent fees exclude VAT, travel and accommodation where required.
