America is one of the most culturally diverse societies on earth. Whether it is based on race, age, gender, religion, sexual orientation, physical ability or communication style, you are more likely than ever to find yourself in a diverse organizational setting.

While this diversity offers many benefits, it can also create barriers that inhibit the development of personal and professional relationships. This highly interactive session from Dr. Tyrone Holmes will teach you how to overcome these barriers with The L.U.C.A.S. Approach®.

Specifically, because of this Dr. Tyrone Holmes presentation, you will be able to:

Describe the 4 types of noise (internal, external, emotional and cultural) and the impact each has on communication.

Apply the 5 elements of The L.U.C.A.S. Approach®, which is an empathy-based communication process.

Apply skills such as the S.O.L.E.R. technique, active listening, clarification, self-disclosure, metacommunication and inclusive language to reduce noise and enhance your ability to powerfully connect with a diverse group of people.

Audience: Staff members, managers and senior leaders​

Format: 60-90-minute interactive keynote presentation OR virtual workshop

NOTE: Building Powerful CONNECTIONS® in a Culturally Diverse Society for Leaders is a 2.5-hour workshop

​Unconscious bias is a quiet, yet powerful performance killer because it interferes with our ability to build relationships across differences and impairs individual and organizational performance. Specifically, bias has a negative impact on employee engagement, satisfaction, retention, innovation, productivity and customer service.

Dr. Tyrone Holmes session discusses research on the negative impact of bias on individuals and organizations, identifies the specific benefits of reducing bias and offers talking points for persuading organizational leaders to engage in an unbiasing process.

Specifically, as a result of this Dr. Tyrone Holmes presentation, you will be able to:

Describe the specific ways unconscious bias can hurt your organization.

Identify the specific benefits of reducing the negative impact of unconscious bias.

Develop talking points for discussing the need to facilitate an organizational unbiasing process.

Audience: Staff members, managers and senior leaders​

Format: 60-90-minute interactive keynote presentation OR virtual workshop

​Noise is anything that interferes with the accurate transmission of a message between a sender and a receiver. It can be categorized as internal, external, emotional or cultural; however, unconscious bias is the loudest form of noise because it not only interferes with our ability to build powerful relationships across cultural differences, it leads to bad decisions that impair individual and organizational performance.

Dr. Tyrone Holmes session will describe unconscious bias and identify the specific ways it can diminish your effectiveness. Specifically, as a result of this presentation, you will be able to:

Define unconscious bias and describe the different types of bias that can impact your interactions with others.

Identify the specific ways unconscious bias can affect your personal and professional relationships, as well as your work performance.

Identify specific steps you can take to reduce your unconscious bias and diminish the negative impact it has on your life and performance.

Audience: Staff members, managers and senior leaders​

Format: 60-90-minute interactive keynote presentation OR virtual workshop