The Key to Leading a Winning Team
The best leaders and teams know good communication starts with listening. However, not everyone knows how to do it. Listening is more than just waiting your turn to speak or making noises to show you are paying attention. Listening is about connecting with people and understanding their personal situations.
As an FBI Employee Assistance Program Coordinator of over 20 years, Janet Palmore used the skills of listening to help federal agents who were impacted by the stress of their jobs. In this story-filled talk, Janet shares the art of listening well. Audiences will come away understanding how to maintain calm, de-escalate a tense situation, and understand a person’s point of view.
In business, you don’t always have the option to walk away from your colleagues, customers, or clients when they are being difficult. Sometimes you have to work with difficult people to complete a deal, finish a project, or keep your job. But how can you work with a difficult person in such a way that you protect your mental health?
While working for the FBI for 23 years as an Employee Assistance Program Coordinator, Janet Palmore learned how to use empathy to deal with challenging people and situations. In this dynamic talk, Janet shares the skills you need to get along with people when they are being difficult. Audiences will come away understanding how to listen to a difficult person, separate attacks from the person, and understand their point of view.
Janet Palmore is a retired FBI Special Agent, founder of WISE Risk Advisers LLC, and a powerful keynote speaker on leadership, ethics, and risk in high-stakes environments. With more than two decades of federal law enforcement experience, Janet brings rare credibility and real-world insight to audiences navigating complexity, uncertainty, and responsibility.
During her distinguished career with the Federal Bureau of Investigation, Janet led and supported national security investigations, complex fraud cases, and critical incident responses where judgment, integrity, and calm decision-making were essential. These experiences shaped her deep understanding of ethical leadership, organizational trust, and the consequences of poor risk awareness.
Today, Janet advises organizations through WISE Risk Advisers, a firm grounded in the principles of Wisdom, Integrity, Strategy, and Excellence. She works with leaders to strengthen risk strategy, compliance culture, and leadership confidence, helping them anticipate threats while building resilient, values-driven organizations.
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He helps leaders navigate conflict and negotiate better outcomes.
She teaches leaders how to build trust and read people.
She inspires leaders to perform fearlessly and lead with greater purpose.
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