Geoff Ramm: Customer Service
Customer experience strategist Geoff Ramm teaches organisations how to design unforgettable Celebrity Service moments and OMG marketing ideas that spark loyalty, industry buzz, and long term competitive advantage.
- Highlights:
- Creator of the Celebrity Service and OMG Marketing frameworks
- Author of the Celebrity Service & OMG trilogy
- PSAE Award winner for Speaking Excellence
- Keynote speaker on six continents with clients across diverse industries
- Formats:
Keynote speaker and customer experience innovation expert
- Audiences:
Customer service teams, marketing departments, leadership groups, entrepreneurs, hospitality organisations, retail brands, and companies aiming to elevate customer experience and differentiation
- Outcomes:
- A toolkit for crafting Celebrity Service moments that create emotional impact and long term loyalty.
- Original, actionable customer experience and marketing ideas generated live by the audience.
- A renewed mindset for outperforming competitors through creativity, curiosity, and service excellence.
- Travels from: London, UK
- **Fee range: $10,001 - $20,000
Keynote Topics
Celebrity Service
You probably think that you deliver great service, but then a celebrity walked in … and everything changed!
Discover the brilliantly unique philosophy that is ‘Celebrity Service’. See the people and the brands from all over the world who will inspire you and your organisation to create incredible customer service and word-of-mouth that will have customers beating down your door for more.
WARNING: Your customers will love you. Your competition will not.
This keynote and interactive master class will not only inspire you and your audience, but it will have you scribbling ideas down to generate unlimited ideas to stand out from the competition.
OMG Marketing
From the worlds’ most amazing business cards, promotional materials that defy the national response rates to the greatest email of all time, see how brands of all sectors and sizes stand out from the crowd with limited budgets.
Discover the marketing campaigns that generate amazing publicity and learn how they excite and engage audiences throughout the world with their social media and marketing strategies.
OMG is also available as a keynote and an interactive master class to generate unrivalled creativity which you can take forward into every marketing campaign.
WTF Selling (Well That’s Fantastic)
Both ‘Celebrity Service’ and ‘OMG Marketing’ lead to one thing … Sales!
From upselling Arnold Schwarzenegger style at Planet Hollywood, New York to the airports of Tehran at 03:00am, through to a homeless man making sale after sale, selling his wares on the street.
This keynote and interactive session will reveal the greatest Observational Selling techniques that will transform your teams’ thinking in selling more effectively in challenging times.
“When your competition go one way, do you follow them? Or od ouy og eht rehto yaw?
Talent Short Bio
Geoff Ramm is the creator of Celebrity Service and OMG Marketing, two globally recognized frameworks that help organizations elevate customer experience from ordinary to unforgettable. A magnetic keynote speaker and originality expert, Geoff shows audiences how exceptional experiences—designed with intention, creativity, and curiosity—can transform customer relationships, fuel repeat business, and generate worldwide recognition.
Across six continents, Geoff has challenged entrepreneurs, service teams, and global brands to reimagine every touchpoint and craft interactions that customers remember for years. His signature approach reveals how to use the “Jedi Mind Trick” of customer experience: delivering unexpected, personalized moments that spark emotional connection and turn clients into passionate advocates. Known for his interactive style, Geoff not only shares award winning ideas but guides audiences to create their own live during his sessions, ensuring immediate implementation and tangible impact.
Geoff is the author of the Celebrity Service and OMG Marketing trilogy and recipient of the PSAE Award for Speaking Excellence.
Read Full Bio
Prepare to be entertained, energized and enlightened by Geoff Ramm on a journey of memorable customer service and marketing ideas that will enthral, enthuse and most certainly inspire your teams and delegates!
Geoff Ramm is the creator and author of ‘Celebrity Service’ and ‘OMG Marketing’. He is a multi-award winning speaker who has challenged and inspired audiences across five continents.
With a genuine passion and an infectious love of his subject, he’s humorous with original content and he will challenge you to greater results.
See the ‘real life’ observational content passionately delivered to enable you to look deeper, think harder and to create better, to inevitably stand out from the competition.
Geoff sees the stand out customer service and the marketing ideas from all of the world that others simply miss.
Renowned as the ‘Billy Connolly’ of service and marketing, Geoff Ramm receives rave reviews from corporate clients, associations as well as entrepreneurial audiences for his fast-paced, high interaction.
With hundreds of observational, ideas, images, videos and stories, each presentation is personalized for you and your theme, to ensure a lasting impact and high takeaway value.
You won’t see any graphs, charts or statistics, just an abundance of ‘real life’ ideas from around the world to help transform your current ideas into greater results.
Geoff Ramm has never delivered the same speech twice, as every presentation is customized to fit the audience, which could include examples from attendees in the room or the sector that you are in.
Working with high profile clients across all industries, Geoff has worked with entrepreneurs to launch start-up enterprises without a budget and he has created marketing ideas which have become legend.
Geoff Ramm is the youngest ever President of the Professional Speaking Association UK and he is also a member of the Global Speakers Federation, as well as a recipient of the PSAE (Excellence) award in 2014 and a UK Enterprise Ambassador.
His on stage presence—energetic, humorous, and highly engaging—makes complex concepts simple, memorable, and actionable. Whether speaking to small teams or global conferences, Geoff inspires organizations to go beyond great service and craft experiences so remarkable they become part of industry lore.
Geoff Ramm currently offers three keynote presentations; Celebrity Service, OMG Marketing and WTF Selling (Well That’s Fantastic).
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Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
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