Geoff Ramm: Customer Service
Customer experience strategist Geoff Ramm teaches organisations how to design unforgettable Celebrity Service moments and OMG marketing ideas that spark loyalty, industry buzz, and long term competitive advantage.
Quick Facts:
- Creator of the Celebrity Service and OMG Marketing frameworks
- Author of the Celebrity Service & OMG trilogy
- PSAE Award winner for Speaking Excellence
- Keynote speaker on six continents with clients across diverse industries
- Formats:
Keynote speaker and customer experience innovation expert
- Audiences:
Customer service teams, marketing departments, leadership groups, entrepreneurs, hospitality organisations, retail brands, and companies aiming to elevate customer experience and differentiation
- Outcomes:
- A toolkit for crafting Celebrity Service moments that create emotional impact and long term loyalty.
- Original, actionable customer experience and marketing ideas generated live by the audience.
- A renewed mindset for outperforming competitors through creativity, curiosity, and service excellence.
- Travels from: London, UK
- **Fee range: $10,001 - $20,000
Keynote Topics
Celebrity Service
You probably think that you deliver great service, but then a celebrity walked in … and everything changed!
Discover the brilliantly unique philosophy that is ‘Celebrity Service’. See the people and the brands from all over the world who will inspire you and your organisation to create incredible customer service and word-of-mouth that will have customers beating down your door for more.
WARNING: Your customers will love you. Your competition will not.
This keynote and interactive master class will not only inspire you and your audience, but it will have you scribbling ideas down to generate unlimited ideas to stand out from the competition.
OMG Marketing
From the worlds’ most amazing business cards, promotional materials that defy the national response rates to the greatest email of all time, see how brands of all sectors and sizes stand out from the crowd with limited budgets.
Discover the marketing campaigns that generate amazing publicity and learn how they excite and engage audiences throughout the world with their social media and marketing strategies.
OMG is also available as a keynote and an interactive master class to generate unrivalled creativity which you can take forward into every marketing campaign.
WTF Selling (Well That’s Fantastic)
Both ‘Celebrity Service’ and ‘OMG Marketing’ lead to one thing … Sales!
From upselling Arnold Schwarzenegger style at Planet Hollywood, New York to the airports of Tehran at 03:00am, through to a homeless man making sale after sale, selling his wares on the street.
This keynote and interactive session will reveal the greatest Observational Selling techniques that will transform your teams’ thinking in selling more effectively in challenging times.
“When your competition go one way, do you follow them? Or od ouy og eht rehto yaw?
Talent Short Bio
Geoff Ramm is an internationally acclaimed keynote speaker, customer experience expert, and creator of the globally recognized Celebrity Service and OMG Marketing frameworks. Known for his originality, energy, and highly interactive presentations, Geoff helps organizations transform everyday customer interactions into extraordinary experiences that inspire loyalty, referrals, and long-term business growth.
For more than two decades, Geoff has worked with entrepreneurs, service teams, and global brands across six continents, challenging them to rethink customer engagement and elevate every touchpoint. His core philosophy centers on delivering intentional, personalized, and unexpected moments that create emotional connections and turn customers into passionate brand advocates.
Geoff’s signature “Jedi Mind Trick” approach to customer experience reveals how small, creative actions can produce remarkable business results, from increased retention and repeat business to global word-of-mouth recognition. Unlike traditional presentations focused only on theory, Geoff actively involves audiences in generating practical ideas during his sessions, ensuring immediate implementation and measurable impact.
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Fee Range Information
All talent fees exclude VAT, travel and accommodation where required.