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Keynote Topics
We’re living in an Experience Economy. Customer experience, or CX, is the new battlefield for winning — and keeping — customers. According to a recent study by Gartner, CX drives over two-thirds of customer loyalty.
That’s more than brand and price combined.
Customer apathy is one of the biggest threats to business today. Whether they realize it or not, every member of your organization is a member of the Experience Department.
Everyone has the power to create superfans: loyal, enthusiastic customer advocates. In this program, author and keynote speaker Brittany Hodak teaches them how.
Brittany Hodak shares her memorable, five-part framework that aligns audience members around the actionable steps businesses must take to turn customers into superfans.
Go from commodity provider to category of one in the minds of your prospects in customers.
After hearing Brittany’s entertaining and compelling speech, your audience will:
This presentation includes industry-relevant case studies, live audience interaction, compelling research, engaging graphics, and humorous real-life anecdotes. Every audience member receives a 35-page digital playbook to help immediately implement Brittany’s proven frameworks in real-world situations.
There’s no shortage of advice about social media available online. The problem? Much of it is confusing, conflicting, or flat-out wrong.
The result?
Many busy executives either ignore their online presence or spend way too much time following arbitrary “rules” without seeing a positive ROI.
In this interactive session, Brittany Hodak breaks down what leaders need to know to confidently craft a winning social-media strategy for 2021 and beyond.
BY THE END OF THE PRESENTATION, AUDIENCE MEMBERS WILL:
THIS PROGRAM IS PERFECT FOR: Small-Business Owners | Digital teams | Association Members
To help ensure adoption of the techniques shared, Brittany works with every client to customize a content strategy for before and after the event. Added value at no extra cost!
Brittany Hodak is not just a speaker; she’s a force of nature in the world of business and entrepreneurship. With a remarkable track record of inspiring audiences worldwide, she stands as a beacon of insight, innovation, and inspiration. An international keynote speaker and an award-winning business leader, Brittany has left an indelible mark on the […]
Brittany Hodak is not just a speaker; she’s a force of nature in the world of business and entrepreneurship. With a remarkable track record of inspiring audiences worldwide, she stands as a beacon of insight, innovation, and inspiration. An international keynote speaker and an award-winning business leader, Brittany has left an indelible mark on the corporate landscape. Her expertise in cultivating brand loyalty and creating superfans has earned her widespread acclaim and admiration.
Entrepreneur Magazine has lauded Brittany as an “expert at creating loyal fans for your brand,” recognizing her unparalleled skill in fostering customer engagement and loyalty. She is revered as the go-to source for strategies on not just attracting but also retaining superfans, individuals whose unwavering support and advocacy can propel a brand to new heights. Brittany’s prowess as a speaker has seen her grace stages across the globe, captivating audiences from diverse industries and backgrounds.
From corporate giants like American Express and Sony Music to humanitarian organizations like Compassion International and prestigious institutions like the United Nations, Brittany’s insights have resonated with all who have had the privilege to hear her speak. Her achievements extend beyond the realm of speaking engagements. Brittany Hodak holds a Guinness World Record, a testament to her innovative spirit and relentless pursuit of excellence.
She has been honored with prestigious accolades such as Advertising Age’s 40 Under 40, Inc.’s 30 Under 30, and Billboard’s 30 Under 30, solidifying her status as one of the most influential figures in marketing and entrepreneurship. Additionally, she was bestowed with the title of Most Disruptive Marketing Entrepreneur at the Empact Awards held at the United Nations, further underscoring her impact on the industry.
Brittany Hodak’s influence extends far beyond the stage, as evidenced by her extensive contributions to thought leadership. With over 350 thought-provoking articles published in national media outlets, including Forbes, Adweek, and Success, she continues to shape the discourse surrounding marketing, entrepreneurship, and business strategy. Her regular columns serve as a beacon of insight for professionals seeking guidance in navigating the ever-evolving landscape of commerce and consumer behavior.
In addition to her written contributions, Brittany Hodak has been a ubiquitous presence in the media landscape. Her appearances on major television networks such as ABC, CBS, FOX, NBC, CNBC, and Bloomberg have further amplified her message, reaching millions of viewers worldwide. Whether she’s sharing her expertise on brand loyalty, entrepreneurship, or marketing innovation, Brittany’s captivating presence and articulate delivery leave an indelible impression on audiences everywhere.
In summary, booking Brittany Hodak through Speakers Inc ensures an unforgettable experience for event attendees, with a speaker who not only educates and entertains but also motivates and empowers individuals to reach new heights of success. With Brittany at the helm, your event is guaranteed to be a resounding success, leaving a lasting impression on all who have the privilege to attend.
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Creating Superfans: How To Turn Your Customers Into Lifelong Advocates *Winner of the 2024 Outstanding Works of Literature Award for Sales & Marketing Book of the Year* Creating Superfans Superfans aren’t just for pop stars and NBA teams. What if your customers loved your brand the way Swifties love Taylor or Drake loves the Raptors? […]
Simon T. Bailey is a globally recognized speaker, author, and expert on personal and organizational brilliance. With over two decades of experience, Simon has inspired millions through his dynamic presentations, coaching, and best-selling books. He is a catalyst for positive change, guiding individuals and organizations to discover their inner brilliance and achieve extraordinary success. Simon’s […]
Brent Adamson is a world-renowned researcher, author, presenter, trainer, and advisor to B2B commercial executives. Known as having the “biggest crystal ball in B2B sales,” Brent is the co-author of the best-selling, industry-changing The Challenger Sale and The Challenger Customer. He is also a frequent contributor to well-known business publications, including the Harvard Business Review, […]
Dennis Snow is a globally recognized expert in customer experience, leadership, and service excellence. With a distinguished career spanning over three decades, Dennis has dedicated his life to helping organizations create unforgettable customer experiences that drive loyalty and business success. His passion for service excellence stems from his 20 years with the Walt Disney Company, […]
Laurie Guest, CSP, CPAE, is a dynamic keynote speaker, author, and customer service expert known for her engaging and practical approach to helping businesses attract and retain new customers. With over two decades of experience, Laurie has inspired countless business leaders and teams to elevate their customer service standards, resulting in lasting improvements and significant […]
From sales to customer service, building customer relations is the key to increased profits. Improve communication skills and increase your sales with Dr. Carl Christman proven techniques. Your team can quickly learn persuasion and influence techniques to help improve customer retention and increase loyalty. Dr. Carl Christman’s interactive keynote presentation explores interpersonal communications and influence […]
Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change. Lisa is best known for her work in the areas of customer service. She is the author of the videotape series […]
Louie Gravance is a globally celebrated authority in customer service, employee engagement, and corporate culture transformation. With an unparalleled ability to captivate audiences, Louie translates his rich expertise into actionable strategies that inspire organizations to create unforgettable customer experiences and foster thriving workplace cultures. As a former Disney Institute Professor, Louie brings the magic of […]
Ryan Estis understands the pulse of modern business like few others can. With 15 years of experience as an ad agency executive, he’s been at the helm of steering companies towards unparalleled success. Now, as the founder of his own research and learning organization, Ryan has become a beacon of insight, guiding businesses through the […]
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