Fee includes 100 hardcover copies of either The Experience Mindset or Growth IQ shipped to one U.S. location
Fee includes 100 hardcover copies of either The Experience Mindset or Growth IQ shipped to one U.S. location
Canada/Mexico/Caribbean: $30,000
Travel time under 12 hours: $40,000
Travel time over 12 hours: $50,000
Travel time over 15 hours: On Request
Flat Travel: $3,000
Keynote Topics
For years, many companies have operated under the illusion that positive customer satisfaction scores and moderately good growth rates were enough to conceal a lurking issue: the silent suffering of the employee experience (EX) in the relentless pursuit of customer experience (CX) perfection.
It’s true; you can have good CX and a subpar EX and still manage to grow. You can even maintain a state of “good enough” for both EX and CX and eke out growth. But to truly soar, to break through the limits of the status quo, you must do more. You must enhance both in tandem, nurturing the symbiotic relationship between employee and customer experience, where both flourish and propel each other to new heights.
In this groundbreaking presentation, led by the renowned expert in sales, customer experience, and revenue growth, Tiffani Bova, you will discover how to unlock a new paradigm of growth from the inside out. Drawing from the insights encapsulated in her Wall Street Journal best-selling book, The Experience Mindset, and groundbreaking global research, Tiffani will guide you on the path to harmonizing these two essential dimensions.
Prepare for a transformative experience that will challenge the self-imposed tension between EX and CX, paving the way for a new, harmonious operating philosophy. As Tiffani reveals the blueprint for this convergence, you’ll be equipped with actionable insights and invaluable guidance that transcends theory and moves into practical implementation.
This is your chance to defy convention, to revolutionize your organization, and to embark on a journey toward remarkable and exceptional experiences and growth. With Tiffani Bova as your guide, you’re not just pushing boundaries; you’re shattering them, forging a path that challenges the status quo and leads to a future where the fusion of EX and CX accelerates explosive growth.
You’ll get actionable information and advice on how to put a new operating philosophy into action, including:
In a world where traditional sales tactics have lost their shine, the time for embracing cutting-edge technologies including AI, machine learning, and predictive analytics has arrived. These innovations hold the power to supercharge pipeline velocity, enhance quota attainment, and forge stronger customer connections. Those who seize the potential of these tools not only outshine their competitors but also raise the bar for what success means.
Enter Tiffani Bova, the unrivaled authority on sales and customer experience for the past three decades. Bova advocates transformation isn’t solely about technology—it’s a profound shift in mindset. It’s about kindling a passion for delivering exceptional seller experiences, nurturing leadership grounded in growth, fostering a culture of champions, and making customer-centricity your guiding star.
In her electrifying presentation, driven by insights from her Wall Street Journal best-selling book, Growth IQ, Tiffani Bova draws upon her vast experience as a sales leader in both startups and Fortune 500 giants. Her wisdom isn’t just theoretical; she’s been in the trenches, advising some of the largest sales organizations during their transformative journeys.
With a distinguished background as a research fellow at Gartner and her role as the former global growth evangelist at Salesforce, she’s been at the forefront of industry shifts.
Get ready to ignite your audience, infuse them with passion, and unlock their full potential as Tiffani unveils the keys to not just keeping up with the evolving landscape but thriving and prospering within it. This is your chance to lead the charge, redefine the rules of sales, and set new standards for success. With Tiffani Bova’s insights, you’re not just adapting to change; you’re becoming a driving force in the ever-changing world of sales.
Key Takeaways:
In an ever-shifting landscape of market expectations, it’s easy for companies to feel weighed down and get caught up in a challenging loop of dissatisfied customers, disengaged employees, and slowing growth.
Today’s business leaders are facing the unique challenge of attracting and retaining top talent, all while navigating increasing pressure to optimize costs and enhance productivity. These hurdles are just a glimpse of the complex puzzle that companies are striving to solve in their quest for continued and accelerated growth.
But here’s the beacon of hope: Tiffani Bova, an authority in the world of growth, sales, and customer and employee experience. Drawing from the wisdom encapsulated in her two Wall Street Journal best-selling books, The Experience Mindset and Growth IQ, Tiffani leverages two decades of experience advising some of the world’s most renowned brands on growth and innovation. Her journey as a research fellow at Gartner and her role as the global growth evangelist at Salesforce have honed her into a true industry luminary.
Tiffani doesn’t just offer solutions; she provides a holistic framework, a roadmap to sustainable top-line growth in an ever-evolving environment. Her advice transcends mere business strategy; it encompasses the art of cultivating a resilient company culture that thrives in the face of change. Her guidance also delves into the transformative power of data-driven decisions and the ability to inspire change throughout your organization.
By seamlessly integrating the capabilities of cutting-edge technologies with the wisdom of proven practices, Tiffani empowers your organization to tackle even the most formidable business challenges. It’s not just about adaptation; it’s about thriving and flourishing during certain and uncertain times.
Prepare for an enlightening journey led by one of the world’s foremost authorities on growth, sales, and customer and employee experience: Tiffani Bova. With her guidance, you’re not just navigating change; you’re charting a course towards continued success and inspiration.
Takeaways include:
Research has long established the link between customer experience (CX) and revenue generation. But the situation is more nuanced—and more interesting—than that.
CX is in fact locked with employee experience (EX) in an intricate relationship in which one depends on the other to gain maximum results. The fact is the fastest way to get your customers to love your brand, is by ensuring your employees love their jobs.
The one thing about growth is it is never one thing. Growth is a thinking game. To achieve it, we must find new and different ways to ignite a beginner’s mind that is open to new ideas and ways of doing things.
The pandemic was a black swan event that put an end to business as usual. In a matter of hours, days and weeks, the impact of COVID-19 forced entrepreneurs, leaders and businesses of all sizes to reimagine the future and build a resilient response to the crisis—finding new ways to stay connected and work together to create and uncover opportunity, as well as solve challenges locally and globally. Although some businesses faltered, many more have survived and even thrived because of a determination to think forward.
Ranked for the last six years in the Top 50 Business Thinkers in the world by Thinkers50, Tiffani Bova is a luminary in the business realm, continuously reshaping our perception of growth and innovation. A thought leader of unparalleled expertise, Forbes aptly describes her as someone who “reshapes our perception of growth.” Her nearly 30-year career spans across major facets of the tech industry, where she has made significant contributions as Salesforce’s former Growth and Innovation Evangelist and a Research Fellow at Gartner. Tiffani’s ability to seamlessly blend practical insights with academic prowess has cemented her reputation as a formidable force in business strategy, sales, and customer experience.
Tiffani Bova’s influence extends beyond her professional roles into the realm of authorship, where her insights have reached a global audience. She is the author of two Wall Street Journal bestsellers: GrowthIQ and The Experience Mindset. These books delve into the intricacies of business growth and the pivotal role of customer experience, offering actionable strategies that have been embraced by leaders and entrepreneurs worldwide. Her thought leadership, both in written form and as a keynote speaker, continues to inspire and guide businesses towards sustainable growth and innovation.
As a speaker, Tiffani Bova’s dynamic presence and profound knowledge make her a sought-after keynote speaker at major industry events and conferences. Her ability to articulate complex concepts with clarity and enthusiasm has captivated audiences globally, driving them to rethink their approaches to growth and customer engagement. Tiffani’s talks are not just informative; they are transformative experiences that leave a lasting impact on her listeners.
Tiffani Bova’s expertise is deeply rooted in her extensive and diverse background in the tech industry. At Salesforce, she served as the Growth and Innovation Evangelist, a role in which she was pivotal in driving the company’s growth strategies and fostering a culture of innovation. Her work at Salesforce allowed her to influence a wide range of businesses, helping them to leverage Salesforce’s powerful tools to enhance their sales processes and customer relationships. Tiffani’s insights into growth strategies and customer experience have been instrumental in shaping the success of many Salesforce clients.
Before her tenure at Salesforce, Tiffani Bova was a Research Fellow at Gartner, where she provided critical insights into market trends and customer behaviors. Her research has been foundational for many companies in understanding the evolving landscape of sales and marketing. Tiffani’s ability to forecast trends and identify emerging opportunities has made her a trusted advisor to many Fortune 500 companies and startups alike. Her academic rigor combined with her practical experience offers a unique perspective that is both insightful and actionable.
Tiffani’s career also includes significant roles in sales, marketing, and customer service for various startups and Fortune 500 companies. Her hands-on experience in these areas has equipped her with a deep understanding of the challenges and opportunities that businesses face in today’s competitive environment. Tiffani’s strategic acumen and ability to drive results have been recognized through numerous accolades and awards, further solidifying her status as a leading authority in business growth and customer experience.
With Tiffani Bova as a keynote speaker, events are sure to be memorable and impactful, leaving a lasting impression on attendees and driving them to take action.
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A: Yes — she customizes with sector-specific case studies.
A: Yes — action checklists and a one-page playbook.
A: Standard stage and slide screen; virtual works via high-quality stream.
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