The old saying, “What got you here won’t get you there,” applies to your professional life today with One Skill You Need. The world is quickly changing as well as the competitive landscape. Whether you are running a business or trying to increase your career equity, ramping up One Skill You Need set is important.
If there is One Skill You Need that stands out as a game-changer, it’s the ability to effectively communicate with people from a distance. It leads to more collaboration, better expectation management and an improved ability to lead others to outperform on projects.
For most of my life, I’ve heard that there’s nothing like face-to-face communications for connecting with others and managing relationships. But it’s harder than ever to make every interaction in-person. So, we rely on the phone and more recently, email and text. While those are convenient to use, they pale in comparison to video conferencing when it comes to high quality conversations that produce results and connections.
A few years ago, I decided to invest in video conferencing by creating an area in my office with a backdrop and a lighting set and a high-quality webcam. I settled on Zoom as my platform of choice and then started to offer clients and business associates the option of doing video instead of a call or an endless email thread. Within a dozen sessions, I started to get the hang of screen sharing, which really improved my ability to collaborate with others and visually communicate difficult concepts. Today, I’m almost 100% video communications based, only doing the rare conference call.
There are many benefits to video communications. Stanford researchers found that when we conduct video conferences, we achieve neural synchronization with others, just like we do in-person. This allows us to be more candid, create mutual liking faster and get more done with less time. The other big plus is that you have more focused conversations, because video requires us to single-task unlike conference calls, email or smartphone conversations.
As a consultant, I’ve helped entire companies move their sales, service and supplier communications over to video, and it’s made a huge difference to their bottom line. It also gives them a competitive advantage over rivals who stay stuck in audio or typed out conversations as One Skill You Need.
Here are a few data points from our research that demonstrate the gains from video VS phone/email:
30% increase in value from suppliers
50% increase in closing ratio for high quality deals
25% decrease in remote employee attrition
Contact us at Speakers Inc and follow us on Twitter
Celebrate Customer Appreciation Month with Kerry Bodine — The Voice of Customer Experience April is Customer Appreciation Month, a perfect time to reflect on the relationships that truly drive your business forward — your customers. But appreciating customers goes beyond discounts or thank-you notes. It’s about crafting experiences that make them feel seen, heard, and […]
The pandemic may be easing up in many parts of the world, but its effects will forever shape how we live, work and shop so here are 3 Strategies to Reach Post-COVID Customers The past two years have brought unbelievable challenges and changes. Throughout the uncertainty, people have evaluated their priorities and lifestyles. A full 50% […]
The Unseen Turbulence: How Aviation Keynote Speakers Can Navigate the Industry’s Workforce Crisis The aviation industry has long been a symbol of human ingenuity, progress, and ambition. Yet beneath its sleek exterior and technological marvels lies a crisis that few are willing to discuss openly. A severe workforce shortage is threatening the foundation of the […]
Do you have to be a manager or executive to Being A Leader? No! Leading others is a choice. It isn’t about your title. Many people with executive titles are terrible leaders, and many people without a fancy title are outstanding leaders. More than your title, being a leader is about influencing change and inspiring […]
How to make change work for you, As human beings, we don’t look at change and think, “Hmmm I want more of that.” Given my own relationship to and with change, I challenged myself to figure out why this is true. Why do we avoid change? Why does change create stress, fear and uncertainty? The […]
A couple of weeks ago I was in Orlando for a talk. And, the night before I was sitting at the hotel restaurant grabbing some dinner. Out of the corner of my eye I saw that there was a basketball game on the tv at the bar and I knew the THE 3 C’S OF […]
Welcome to the Dunder Mifflin Leadership Wisdom, where we draw inspiration from the legendary antics of The Office’s Michael Scott, Jim Halpert, and even Dwight Schrute. While the show may be known for its hilarious mishaps and quirky characters, there’s an underlying theme that every leader can learn from: the importance of motivating your staff. […]
Understanding the Distinction: Customer Experience vs. Customer Service with Dan Gingiss. In today’s competitive marketplace, businesses often tout their “excellent customer service” as a hallmark of their brand. However, what many fail to recognize is that customer service is only one facet of a much broader and increasingly crucial discipline: customer experience (CX). While Understanding […]
No results available
Our Mission:
© All rights reserved 2025. Designed using Voxel