Alan ONeill: Change Management
Quick Facts:
- Speaker on change management, corporate culture & customer experience
- Your staff are the key to inspiring customer loyalty – they need to know how precious they are and why.
- Book Alan for your company conference, event or in-house talk and he’ll inspire everyone to love where they work.
- Travels from: Dublin, Ireland
- **Fee range: $10,001 - $20,000
Keynote Topics
Supercharge Your Change Management
Retail strategy
From food to fashion, luxury to mass, big box to multiple site and travel retail to the high street, Alan has consulted with countless retailers for over 20 years.
Retail is changing rapidly and becoming even more complex. On-line for example, has completely disrupted the industry and is anticipated to grow to 25% of the overall share of retail wallet by 2025. But don’t forget that 75% of the mix is still in ‘bricks and mortar’! Coping with all that is an ongoing challenge – even for the best and Alan has views on that. Blame for the alleged ‘retail apocalypse’ is too easily and frivolously attributed to the growth in online.
In actual fact, there’s more to it than that. It’s more like Retail Darwinism in front of our eyes. Bricks and mortar retailing is not dying. But bad retailing IS dying. Those organisations that are not embracing the changes around them and investing appropriately, will continue to struggle.
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