The fact that digital technology disrupts existing businesses is no longer news. We have seen and heard many case studies of incumbents struggling in the digital age as new and nimble players emerge with innovative business models.
How should large established companies respond to these changes and how should they transform their businesses in this dynamic environment? My research addresses this fundamental question to help large established companies transform their businesses for the digital era.
Sunil Gupta is the Edward W. Carter Professor of Business Administration at Harvard Business School and Chair of the General Management Program. A global authority on digital strategy and customer analytics, he also co-chairs the executive program Driving Digital Strategy and has taught Digital Marketing Strategy to MBA students and senior executives worldwide.
Gupta’s current research examines how digital technologies reshape consumer behavior, business models and competitive strategy. Earlier work in customer management, pricing and marketing ROI established him as a foundational scholar in the field. He has published more than 80 articles, cases and book chapters, earning multiple top awards including the O’Dell and Paul Green Awards for major contributions to marketing science, as well as honors from the Marketing Science Institute, Journal of Interactive Marketing and International Journal of Research in Marketing.
His cases analyze both digital-native companies such as Amazon, Hulu and YouTube and legacy firms undertaking digital transformation, including Adobe, Bank of America and The New York Times. Gupta has advised global organizations across industries from financial services and healthcare to consumer packaged goods and telecom.
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Turning consumer insight into stronger brands and business growth.
Creating stronger cultures through dignity, respect, and leadership.
Bringing human insight to complex global and technological shifts.
He helps leaders understand markets, technology, and modern business strategy.
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