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Order The Experience Mindset in bulk to receive up to 35% off and free shipping!
The Experience Mindset by Tiffani Bova is a groundbreaking exploration into the integral role of customer experience in driving business growth. In this Wall Street Journal bestseller, Bova delves into the symbiotic relationship between customer and employee experiences, arguing that companies must cultivate an ‘experience mindset’ to thrive in today’s competitive landscape.
Drawing on nearly 30 years of expertise in sales, marketing, and customer service, Bova presents a compelling case for why businesses need to prioritize the experiences they provide to both their customers and their employees. She explains how enhancing these experiences can lead to increased loyalty, higher engagement, and ultimately, sustained growth.
The book is rich with case studies and real-world examples from Bova’s illustrious career, including insights from her roles at Salesforce and Gartner. Through these examples, readers gain a practical understanding of how top companies are successfully implementing strategies to improve their customer and employee experiences. Bova also provides actionable frameworks and strategies that businesses of all sizes can adopt to foster an experience-centric culture.
The Experience Mindset is not just a theoretical exploration; it is a practical guide that empowers leaders to rethink their approaches to business growth. Bova’s clear, engaging writing style makes complex concepts accessible, ensuring that readers can easily translate her insights into actionable plans for their own organizations.
In essence, The Experience Mindset is a must-read for any business leader, manager, or entrepreneur looking to drive growth through exceptional customer and employee experiences. Bova’s expert guidance offers a transformative approach to business strategy, positioning her readers to navigate and succeed in the ever-evolving business landscape.
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Publisher : Portfolio (June 6, 2023)
Language : English
Hardcover : 288 pages
ISBN-10 : 059354269X
ISBN-13 : 978-0593542699
Item Weight : 2.31 pounds
Dimensions : 6.2 x 1.02 x 9.27 inches
Tiffani Bova is a luminary in the business realm, continuously reshaping our perception of growth and innovation. A thought leader of unparalleled expertise, Forbes aptly describes her as someone who “reshapes our perception of growth.”
Her nearly 30-year career spans across major facets of the tech industry, where she has made significant contributions as Salesforce’s former Growth and Innovation Evangelist and a Research Fellow at Gartner. Tiffani’s ability to seamlessly blend practical insights with academic prowess has cemented her reputation as a formidable force in business strategy, sales, and customer experience.
Tiffani’s influence extends beyond her professional roles into the realm of authorship, where her insights have reached a global audience. She is the author of two Wall Street Journal bestsellers: Growth IQ and The Experience Mindset.
These books delve into the intricacies of business growth and the pivotal role of customer experience, offering actionable strategies that have been embraced by leaders and entrepreneurs worldwide. Her thought leadership, both in written form and as a keynote speaker, continues to inspire and guide businesses towards sustainable growth and innovation.
Ranked for the last six years in the Top 50 Business Thinkers in the world by Thinkers50, Tiffani Bova is a luminary in the business realm, continuously reshaping our perception of growth and innovation. A thought leader of unparalleled expertise, Forbes aptly describes her as someone who “reshapes our perception of growth.” Her nearly 30-year […]
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