Remembering Eddie Osterland: America’s First Master Sommelier The wine world lost a true pioneer in September 2023 with the passing of Eddie Osterland, America’s first Master Sommelier. A trailblazer in the industry, Eddie was more than just a wine expert; he was an educator, an entertainer, and an inspiration to countless professionals and enthusiasts alike. […]

In an era where customer expectations are higher than ever, many Retail Businesses Are Failing at Customer Service and experience. Despite technological advancements and increased competition, the quality of customer interactions has seen a noticeable decline.​ The Failing at Customer Service Quality Recent studies highlight a troubling trend: customer satisfaction is at a decade low. […]

I’m coming to you from 30,000 feet, on my way to join my friend Jeff Glover for the Live Unreal Retreat in Traverse City, Michigan. I can’t wait to see some familiar faces and meet more amazing real estate agents after my Customer lesson learned. You know when someone references how long ago something happened […]

I’ve often wished there were a remote control for real life that let you fast forward through the unpleasant parts and pause on the good stuff for one tech-free day. There’s not, but there is a practice that will put you back in control of your time. To explain, I need to hit rewind. Ten […]

Getting out of sync with a relatively new habit is easy. Getting back into the flow with that new habit is exceptionally hard. Stop Prospecting. Two habits I have started, stopped and restarted several times are daily writing and prospecting. So today, I’m going to write about prospecting… I’m not sure that counts as actual prospecting, […]

The 4 Types Of People You Need On Your Leadership Team can be related to this powerful book, Think Like A Monk, I believe Jay Shetty gives us a reason why we so often feel let down by those we look to as we grow as leaders. He writes, “We tend to expect every person to be a […]

Over the last four weeks, I’ve elaborated on what I call the Closing the Loop. You can find the articles here. This consists of: Step 1: Recognizing the Unsaid – Unspoken things in your culture’s organization to recognize that your people aren’t telling their entire truth. Step 2: Seeking to Understand – Leaning in to […]

Speakers Who Spark Growth — Reignite Purpose. Re-frame Possibility. Realign Potential. As the season changes and the world blossoms into spring, it’s the perfect time for organizations to refresh their mindset, refocus their goals, and re-energize their teams. Growth—whether personal, professional, or organizational—starts with the right spark. And that spark often comes from hearing the […]