Talk Triggers

AUTHOR: Jay Baer

Talk Triggers

Talk Triggers

  • Blinkist

Blinkist is a digital platform that distills key insights from non-fiction books into bite-sized text and audio summaries, perfect for busy individuals seeking to absorb knowledge on the go.

Blinkist aims to help users quickly grasp the key ideas and concepts from books, allowing them to read or listen to these summaries in a short amount of time.

These summaries, often referred to as “blinks,” condense the content of a book into bite-sized, easily digestible insights, typically taking about 15 minutes to read or listen to.

Overall, Blinkist is designed for individuals who want to stay informed and learn efficiently, providing a way to consume the essence of a book without committing to reading the entire text.

Description

Talk Triggers is the definitive, practical guide on how to use bold operational differentiators to create customer conversations, written by best-selling authors and marketing experts Jay Baer and Daniel Lemin.

Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth

Word of mouth is directly responsible for 19% of all purchases, and influences as much as 90%. Every human on earth relies on word of mouth to make buying decisions. Yet even today, fewer than 1% of companies have an actual strategy for generating these crucial customer conversations. Talk Triggers provides that strategy in a compelling, relevant, timely book that can be put into practice immediately, by any business.

The key to activating customer chatter is the realization that same is lame. Nobody says “let me tell you about this perfectly adequate experience I had last night.” The strategic, operational differentiator is what gives customers something to tell a story about. Companies (including the 30+ profiled in Talk Triggers) must dare to be different and exceed expectations in one or more palpable ways. That’s when word of mouth becomes involuntary: the customers of these businesses simply MUST tell someone else.

Talk Triggers contains:

  • Proprietary research into why and how customers talk
  • More than 30 detailed case studies of extraordinary results from Doubletree Hotels by Hilton and their warm cookie upon arrival, The Cheesecake Factory and their giant menu, Five Guys Burgers and their extra fries in the bag, Penn &
  • Teller and their nightly meet and greet sessions, and a host of delightful small businesses
  • The 4-5-6 learning system (the 4 requirements for a differentiator to be a talk trigger; the 5 types of talk triggers; and the 6-step process for creating talk triggers)
  • Surprises in the text that are (of course) word of mouth propellants

Consumers are wired to discuss what is different, and ignore what is average. This book not only dares the reader to differentiate, it includes the precise formula for doing it.

Combining compelling stories, inspirational examples, and practical how-to, Jay Baers book, TT is the first indispensable book about word of mouth. It’s a book that will create conversation about the power of conversation.

Contact us at Speakers Inc and download our Mobile App

Ratings: 4.5 (66 ratings)
Time to Read: 16 mins
Takeaways: 6 Key ideas
Available As: Audio & text

Jay Baer is a Hall of Fame keynote speaker who teaches business growth through customer experience and marketing innovation.

He is also a popular emcee and host of large events, New York Times bestselling author of six books, and founder of five, multi-million dollar companies.

Filled with real-world case studies and examples, Jay’s entertaining and engaging programs teach companies how to turn customer experience, customer service, and marketing into their biggest business growth advantage.

Jay has advised numerous iconic brands such as including Caterpillar, Nike, IBM, Allstate, The United Nations, and 32 of the FORTUNE 500. He is the Founder of Convince & Convert, a strategy consulting firm that owns the world’s #1 content marketing blog and the world’s top marketing podcast.

  • (4 reviews)
Jay Baer, Standing Ovation Podcast
  • Customer Service

Jay Baer is a transformative force in the realm of keynote speaking, revered as a Hall of Fame speaker who illuminates pathways to business growth through the twin pillars of customer experience and marketing innovation. With a career spanning decades, Jay has not only achieved acclaim as a speaker but has also carved out a […]

  • (49)

Excellent0%

Very good0%

Good0%

Fair0%

Poor0%

Similar Products

  • (12) Views
Trusted Leader

In Trusted Leader: 8 Pillars That Drive Results, David Horsager offers a groundbreaking blueprint for building trust as the foundation of effective leadership. Drawing on years of research and real-world examples, Horsager presents his revolutionary 8 Pillars of Trust framework, which demonstrates how leaders can foster trust to drive performance, build stronger teams, and achieve […]

  • Author: David Horsager
  • Category: Speaker Books
  • (26) Views
Trust Matters More Than Ever

In Trust Matters More Than Ever, acclaimed trust expert David Horsager delivers a powerful, practical guide to building and maintaining trust in today’s fast-paced, ever-changing world. As trust becomes the single most important factor in determining organizational success, Horsager shares 40 proven tools that leaders can implement to strengthen relationships, foster growth, and lead with […]

  • Author: David Horsager
  • Category: Speaker Books
  • (19) Views
Joe Roberts - The Push for Change

“The Push for Change” is a powerful and inspiring memoir by Joe Roberts, known as “The Skidrow CEO.” In this gripping account, Joe takes readers on a journey through his life—from his darkest days as a homeless man struggling with addiction on the streets of Vancouver to his transformation into a successful entrepreneur and one […]

  • Author: Joe Roberts
  • Category: Speaker Books
  • (7) Views
Never Eat Alone

In Never Eat Alone, Ferrazzi lays out the specific steps—and inner mindset—he uses to reach out to connect with the thousands of colleagues, friends, and associates on his contacts list, people he has helped and who have helped him. And in the time since Never Eat Alone was published in 2005, the rise of social media and new, […]

  • Author: Keith Ferrazzi
  • Category: Blinkist Books
  • (11) Views
speakers inc

Unstoppable Teams by Three-time Navy SEAL platoon commander and founder of Perfect Fitness reveals how to put together teams that can accomplish any objective–by leveraging an unexpected set of values and priorities. SEALs and civilians operate in extremely different environments, but what makes both kinds of teams excel comes down to the same thing: service […]

  • Author: Alden Mills
  • Category: Speaker Books
  • (133) Views

“Alison” on Amazon Prime is a testament to the indomitable will to survive and the power of healing, offering viewers an intimate look at her life-changing experience and her impactful role as a motivational speaker and advocate for resilience and hope. Alison – The Movie In 1994, Alison Botha was abducted at knifepoint by two […]

  • Author: Alison Botha
  • Category: Film
  • (14) Views
Top of the World

In this truly remarkable life story “My Journey to the Top of the World”, Saray Khumalo shares her epic journey to the top of the Mount Everest. From her childhood in Zambia and Zaire, to a corporate career in South Africa, through marriage and motherhood, Saray harboured one overriding to reach the summits of the […]

  • Author: Saray Khumalo
  • Category: Speaker Books
  • (7) Views
National Anthem Girl

“National Anthem Girl” is a documentary film that follows the heartwarming and patriotic journey of Janine Stange, also known as “The National Anthem Girl.” The film captures Stange’s ambitious quest to make history by becoming the first person to perform “The Star-Spangled Banner” in all 50 U.S. states. This endeavor was not just about setting […]

  • Author: Janine Stange
  • Category: Documentary
  • (4) Views
Leading Without Authority

Leading without Authority (2020) explores how non-managerial employees can drive change and influence their coworkers. These blinks outline simple techniques for making a big impact in the workplace, regardless of your official title. Leading Without Authority In times of stress, we have a choice: we can retreat further into our isolated silos, or we can commit to […]

  • Author: Keith Ferrazzi
  • Category: Blinkist Books
  • (3) Views
New World of Work

Competing in the New World of Work is both your inspiration and your road map to embracing new realities, motivating talent, and winning bold frontiers. The #1 New York Times bestselling author on how to use radical adaptability to win in a world of unprecedented change. Competing in the New World of Work You’ve shed antiquated systems and […]

  • Author: Keith Ferrazzi
  • Category: Blinkist Books

Subscribe to our Newsletter and get connected:

Our Mission:

We are your partner creating memorable and engaging experiences that go beyond the event itself.

© All rights reserved 2025.  Designed using Voxel