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Blinkist is a digital platform that distills key insights from non-fiction books into bite-sized text and audio summaries, perfect for busy individuals seeking to absorb knowledge on the go.
Blinkist aims to help users quickly grasp the key ideas and concepts from books, allowing them to read or listen to these summaries in a short amount of time.
These summaries, often referred to as “blinks,” condense the content of a book into bite-sized, easily digestible insights, typically taking about 15 minutes to read or listen to.
Overall, Blinkist is designed for individuals who want to stay informed and learn efficiently, providing a way to consume the essence of a book without committing to reading the entire text.
Hug Your Haters: How to Embrace Complaints and Keep Your Customers. Haters are not your problem. . . .Ignoring them is.
Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.
The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and more publicly than ever. These trends have resulted in an overall increase in complaints and a belief by many businesses that they have to “pick their spots” when choosing to answer criticisms.
Bestselling author Jay Baer shows why that approach is a major mistake. Based on an extensive proprietary study of how, where, and why we complain, Hug Your Haters proves that there are two types of complainers, each with very different motivations:
-Offstage haters. These people simply want solutions to their problems. They complain via legacy channels where the likelihood of a response is highest–phone, e-mail, and company websites. Offstage haters don’t care if anyone else finds out, as long as they get answers.
-Onstage haters. These people are often disappointed by a substandard interaction via traditional channels, so they turn to indirect venues, such as social media, online review sites, and discussion boards. Onstage haters want more than solutions–they want an audience to share their righteous indignation.
Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. The book is also filled with poignant and hilarious examples of haters gone wild, and companies gone crazy, as well as inspirational stories of companies responding with speed, compassion, and humanity.
Whether you work for a mom-and-pop store or a global brand, you will have haters–and you can’t afford to ignore them. Baer’s insights and tactics will teach you how to embrace complaints, put haters to work for you, and turn bad news into good outcomes.
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Ratings: 4.3 (32 ratings)
Read Time: 13 mins
Take-Away: 6 Key ideas
Available As: Audio & text
Jay Baer is a transformative force in the realm of keynote speaking, revered as a Hall of Fame speaker who illuminates pathways to business growth through the twin pillars of customer experience and marketing innovation.
With a career spanning decades, Jay has not only achieved acclaim as a speaker but has also carved out a reputation as an accomplished emcee and host, effortlessly guiding large events with his trademark wit and wisdom.
A New York Times bestselling author six times over and the visionary founder of five multi-million dollar companies, Jay Baer is a luminary whose insights have shaped the strategies of countless businesses worldwide.
Jay Baer is a transformative force in the realm of keynote speaking, revered as a Hall of Fame speaker who illuminates pathways to business growth through the twin pillars of customer experience and marketing innovation. With a career spanning decades, Jay has not only achieved acclaim as a speaker but has also carved out a […]
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Leading without Authority (2020) explores how non-managerial employees can drive change and influence their coworkers. These blinks outline simple techniques for making a big impact in the workplace, regardless of your official title. Leading Without Authority In times of stress, we have a choice: we can retreat further into our isolated silos, or we can commit to […]
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