The Listening Cycle: Closing the Loop
- Author:
- Word Count: 454
Read the news article
Over the last four weeks, I’ve elaborated on what I call the Closing the Loop. You can find the articles here. This consists of:
- Step 1: Recognizing the Unsaid – Unspoken things in your culture’s organization to recognize that your people aren’t telling their entire truth.
- Step 2: Seeking to Understand – Leaning in to understand someone’s perspective and really hearing them.
- Step 3: Decode – Taking time to reflect, investigate, and then ponder about the feedback you have been given and what to do about it.
- Step 4: Act – Acting upon what you’ve heard, so your people know their voices are powerful and that you will do something about the feedback that is given.
- Step 5: Closing the Loop – Connecting the dots by sharing what you’ve heard and the actions you’re taking.
I think, often, leaders don’t put in the time to truly learn how to listen because it may seem primal. But, the truth is, truly listening is something most leaders don’t know how to do.
Think about it – have you ever had a manager who really listened to you?
In this video, I break down what it means to connect the dots from the very beginning of the process to the very end.
Plus, I tell you about the extremely rewarding results that closing the loop has.
Hint, hint: it makes team members feel valued, heard, and included because they know that their feedback was taken into consideration and actions were taken as a result.
The Listening Cycle: Closing the Loop
I want to challenge you to write down (or think) about a time when:
You felt that your manager truly listened to you
You felt like your voice was not heard
Let’s think about how this made you feel.
Now that you have these two distinct feelings in mind, you will better understand how important completing the five steps in the listening process is.
You wouldn’t want to make someone feel like you did when your voice was not heard, right?
Of course not! So, I encourage you to take the initiative and create a Culture of Listening in your organization.
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity, and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work for Closing the Loop.
Contact us at Speakers Inc and view WeSpeak Global
Further articles you may enjoy:
- (4)
Hey there, are you a white person wondering what to do as an ally for Black people right now? A lot of my white friends have been asking, you’re not alone. I’ve received several questions from friends wanting to do something so I thought I’d compile these all on one place. This is the work […]
- March 10, 2023
- (32)
The Power of Booking Top Keynote Conference Speakers in Phoenix, Arizona Introduction: Phoenix, Arizona, a city known for its dynamic atmosphere and growing business landscape, has become a prime destination for conferences and events. In the realm of successful conferences, the choice of keynote speakers plays a pivotal role. This article delves into the reasons […]
- January 19, 2024
- (26)
The pandemic may be easing up in many parts of the world, but its effects will forever shape how we live, work and shop so here are 3 Strategies to Reach Post-COVID Customers The past two years have brought unbelievable challenges and changes. Throughout the uncertainty, people have evaluated their priorities and lifestyles. A full 50% […]
- December 13, 2022
- (20)
Diversity in Speaker Lineups has become a buzzword in the event industry. Conference organizers, corporate summits, and industry panels all claim to be making strides toward inclusivity. Promotional materials showcase smiling, multicultural speaker lineups. But beneath the surface, a difficult question remains: Are events truly diverse, or are we just witnessing performative inclusion? Despite increasing […]
- February 5, 2025
- (18)
Make Your Email Subject and Content Fun, Compelling, Curious, and Commanding To Get Quicker Responses that Pay Off! By Joy Baldridge Have you ever been surprised or frustrated by how few return emails you receive when reaching out to your prospects and customers/clients? Responsiveness is at an all-time low. Everyone is overwhelmed and inundated with emails. […]
- December 19, 2022
- (19)
When the Show Doesn’t Go On: Hard Lessons From a Speaker No-Show If you’ve ever booked talent for a high-stakes event, you know the pressure: a packed ballroom, a waiting audience, and the expectation that everything will go perfectly. But what happens when your star speaker… just doesn’t show? We recently faced that nightmare with […]
- June 4, 2025
- (7)
If you’ve been having trouble concentrating recently, you’re not alone and here is an article on How to Conquer Burnout at Work. A recent survey conducted by FlexJobs and Mental Health America found that 75% of people have had work-related burnout, with 40% feeling burned out during the pandemic. And according to a July MetLife […]
- December 20, 2022
- (12)
Celebrating Pride 2024 season is upon us once again, a time of celebration, reflection, and advocacy for the LGBTQ+ community and its allies. As we embark on Celebrating Pride 2024, we are reminded of the progress we’ve made and the challenges that lie ahead. This year’s festivities promise to be especially memorable, with a lineup […]
- June 4, 2024
