The Listening Cycle: Closing the Loop
- Author:
- Word Count: 454
Read the news article
Over the last four weeks, I’ve elaborated on what I call the Closing the Loop. You can find the articles here. This consists of:
- Step 1: Recognizing the Unsaid – Unspoken things in your culture’s organization to recognize that your people aren’t telling their entire truth.
- Step 2: Seeking to Understand – Leaning in to understand someone’s perspective and really hearing them.
- Step 3: Decode – Taking time to reflect, investigate, and then ponder about the feedback you have been given and what to do about it.
- Step 4: Act – Acting upon what you’ve heard, so your people know their voices are powerful and that you will do something about the feedback that is given.
- Step 5: Closing the Loop – Connecting the dots by sharing what you’ve heard and the actions you’re taking.
I think, often, leaders don’t put in the time to truly learn how to listen because it may seem primal. But, the truth is, truly listening is something most leaders don’t know how to do.
Think about it – have you ever had a manager who really listened to you?
In this video, I break down what it means to connect the dots from the very beginning of the process to the very end.
Plus, I tell you about the extremely rewarding results that closing the loop has.
Hint, hint: it makes team members feel valued, heard, and included because they know that their feedback was taken into consideration and actions were taken as a result.
The Listening Cycle: Closing the Loop
I want to challenge you to write down (or think) about a time when:
You felt that your manager truly listened to you
You felt like your voice was not heard
Let’s think about how this made you feel.
Now that you have these two distinct feelings in mind, you will better understand how important completing the five steps in the listening process is.
You wouldn’t want to make someone feel like you did when your voice was not heard, right?
Of course not! So, I encourage you to take the initiative and create a Culture of Listening in your organization.
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity, and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work for Closing the Loop.
Contact us at Speakers Inc and view WeSpeak Global
Further articles you may enjoy:
- (3)
The power to Tap into Emotion is something that has a universal appeal and can breathe life into simple cold facts. Have you ever pitched something you knew was great, only to have it shot down? Of course you have. We all have. And though the rejection might be devastating in the moment, there’s a […]
- December 14, 2022
- (10)
Michelle Curran: A Beacon of Leadership, Motivation, and Teamwork In the dynamic landscape of leadership and motivation, certain individuals emerge as beacons, guiding others through the intricacies of teamwork and motivation. Among these luminaries stands Michelle “Mace” Curran, a name synonymous with excellence in leadership, motivation, and teamwork. With a background steeped in military expertise […]
- April 26, 2024
- (16)
Walk a Mile in Her Shoes: How Mallory Brown Redefines Humanitarianism with Empathy and Action When you think of a humanitarian, you might picture someone delivering aid, raising funds, or advocating loudly for change. Mallory Brown does all of that—but she does it differently. She shifts the spotlight from the “problem” to the “person,” using […]
- April 25, 2025
A few months ago, the National Safety Council had me as the closing keynote speaker on the acceleration of risk for their massive annual conference – and I spoke to a few thousand safety professionals on issues surrounding new, emerging. Including a story of what happened when Rosie the Robot from the Jetsons went rogue! […]
- January 10, 2023
- (36)
Dunder Mifflin Leadership Wisdom Part Two – Recognition is the Fuel of Motivation Welcome back to the Dunder Mifflin School of Leadership, where we draw inspiration from the legendary antics of The Office’s Michael Scott, Jim Halpert, Dwight Schrute and the rest of the zany cast. A very quick recap of last week’s note – these […]
- October 5, 2023
- (8)
In the bustling world of sales, where targets and quotas often overshadow human connection, Elyse Archer stands out as a beacon of Transforming Sales through Authenticity. Based in Charlotte, NC, Elyse is not just a sales speaker; she is a transformative force who is reshaping how sales professionals approach their craft. With a compelling blend […]
- June 24, 2024
- (9)
Upskill Your Workforce with AI: The Keynote Speakers Leading the Charge In today’s digitally charged world, artificial intelligence isn’t just a trend, it’s a transformation. The real question facing businesses isn’t if they should embrace AI, but how fast they can reskill and upskill their teams to stay relevant in an AI-first economy. Corporate learning […]
- July 23, 2025
- (37)
How to Book an Event Host when you Imagine this: you’ve spent months planning the perfect event. You’ve secured a stunning venue, curated an impressive guest list, and scheduled remarkable speakers. But when the big day arrives, something feels off. Transitions are clunky, the energy dips, and the audience starts to disengage. How to Book […]
- December 6, 2024
