The Listening Cycle: Closing the Loop
- Author:
- Word Count: 454
Read the news article
Over the last four weeks, I’ve elaborated on what I call the Closing the Loop. You can find the articles here. This consists of:
- Step 1: Recognizing the Unsaid – Unspoken things in your culture’s organization to recognize that your people aren’t telling their entire truth.
- Step 2: Seeking to Understand – Leaning in to understand someone’s perspective and really hearing them.
- Step 3: Decode – Taking time to reflect, investigate, and then ponder about the feedback you have been given and what to do about it.
- Step 4: Act – Acting upon what you’ve heard, so your people know their voices are powerful and that you will do something about the feedback that is given.
- Step 5: Closing the Loop – Connecting the dots by sharing what you’ve heard and the actions you’re taking.
I think, often, leaders don’t put in the time to truly learn how to listen because it may seem primal. But, the truth is, truly listening is something most leaders don’t know how to do.
Think about it – have you ever had a manager who really listened to you?
In this video, I break down what it means to connect the dots from the very beginning of the process to the very end.
Plus, I tell you about the extremely rewarding results that closing the loop has.
Hint, hint: it makes team members feel valued, heard, and included because they know that their feedback was taken into consideration and actions were taken as a result.
The Listening Cycle: Closing the Loop
I want to challenge you to write down (or think) about a time when:
You felt that your manager truly listened to you
You felt like your voice was not heard
Let’s think about how this made you feel.
Now that you have these two distinct feelings in mind, you will better understand how important completing the five steps in the listening process is.
You wouldn’t want to make someone feel like you did when your voice was not heard, right?
Of course not! So, I encourage you to take the initiative and create a Culture of Listening in your organization.
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity, and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work for Closing the Loop.
Contact us at Speakers Inc and view WeSpeak Global
Further articles you may enjoy:
- (5)
I have been leading companies for 25 years, You don’t have to be a genius to be a leader of genius! – my earliest challenges were to rebuild a broken Porsche brand and then to inspire the team at BMW GB to achieve a 500% improvement in profit while transforming the service levels of an […]
- January 13, 2023
- (12)
Celebrating Women’s Month New York 2024: Unveiling the Empowering Keynote Speakers for New York’s Premier Conference Event Women’s Month New York 2024: As we embark on the journey of Women’s Month 2024, the city of New York is gearing up to host an extraordinary conference event that promises to inspire, empower, and celebrate the achievements […]
- March 4, 2024
- (12)
In the vibrant city of #1 Leadership Speakers San Diego, where innovation meets opportunity, the demand for inspirational and transformational leadership is ever-present. Whether you’re organizing a corporate conference, a professional development seminar, or a community event, the inclusion of dynamic leadership speakers can elevate the experience and leave a lasting impact on attendees. With […]
- March 14, 2024
- (11)
A lot has happened in the past few years since my book, We’re All in This Together: Creating a Team Culture of High Performance, Trust, and Belonging, was first published in the spring of 2020. I completed the manuscript for this book (which was just released this week in paperback) at the end of 2019. I had […]
- December 18, 2022
- (16)
Navigating Tomorrow: The Future of Hybrid Event Planning In the ever-evolving landscape of event planning, the emergence of hybrid events has marked a paradigm shift in how we gather, connect, and share experiences. As the world continues to grapple with the implications of a global pandemic, the hybrid model has proven to be more than […]
- February 27, 2024
- (36)
The old saying, “What got you here won’t get you there,” applies to your professional life today with One Skill You Need. The world is quickly changing as well as the competitive landscape. Whether you are running a business or trying to increase your career equity, ramping up One Skill You Need set is important. […]
- May 18, 2023
- (27)
The pandemic may be easing up in many parts of the world, but its effects will forever shape how we live, work and shop so here are 3 Strategies to Reach Post-COVID Customers The past two years have brought unbelievable challenges and changes. Throughout the uncertainty, people have evaluated their priorities and lifestyles. A full 50% […]
- December 13, 2022
- (19)
Can a Business Learn from a Keynote Sales Speaker in today’s competitive business environment, staying ahead of market trends and customer behavior is no longer optional it’s essential. That’s where a keynote sales speaker can become a game-changer for your organization. These professionals don’t just inspire they deliver real-world strategies, tested insights, and powerful motivation […]
- November 19, 2025
