The Listening Cycle: Closing the Loop
- Author:
- Word Count: 454
Read the news article
Over the last four weeks, I’ve elaborated on what I call the Closing the Loop. You can find the articles here. This consists of:
- Step 1: Recognizing the Unsaid – Unspoken things in your culture’s organization to recognize that your people aren’t telling their entire truth.
- Step 2: Seeking to Understand – Leaning in to understand someone’s perspective and really hearing them.
- Step 3: Decode – Taking time to reflect, investigate, and then ponder about the feedback you have been given and what to do about it.
- Step 4: Act – Acting upon what you’ve heard, so your people know their voices are powerful and that you will do something about the feedback that is given.
- Step 5: Closing the Loop – Connecting the dots by sharing what you’ve heard and the actions you’re taking.
I think, often, leaders don’t put in the time to truly learn how to listen because it may seem primal. But, the truth is, truly listening is something most leaders don’t know how to do.
Think about it – have you ever had a manager who really listened to you?
In this video, I break down what it means to connect the dots from the very beginning of the process to the very end.
Plus, I tell you about the extremely rewarding results that closing the loop has.
Hint, hint: it makes team members feel valued, heard, and included because they know that their feedback was taken into consideration and actions were taken as a result.
The Listening Cycle: Closing the Loop
I want to challenge you to write down (or think) about a time when:
You felt that your manager truly listened to you
You felt like your voice was not heard
Let’s think about how this made you feel.
Now that you have these two distinct feelings in mind, you will better understand how important completing the five steps in the listening process is.
You wouldn’t want to make someone feel like you did when your voice was not heard, right?
Of course not! So, I encourage you to take the initiative and create a Culture of Listening in your organization.
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity, and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work for Closing the Loop.
Contact us at Speakers Inc and view WeSpeak Global
Further articles you may enjoy:
The most important question for leaders today is: “How can we lead with empathy and adaptability in a rapidly changing world?” In today’s dynamic and unpredictable environment, leaders face unprecedented challenges—from technological disruptions and global crises to shifting workforce expectations and evolving customer demands. Empathy and adaptability have become critical leadership qualities that enable leaders […]
- January 23, 2023
- (13)
Why our 2025 Spring Adventure Keynote Speakers Are the Unexpected Secret to Unforgettable Events Every conference planner is searching for that one speaker who doesn’t just inspire but electrifies the room — someone who turns an event from simply “good” into genuinely unforgettable. Enter the Spring adventure keynote speakers: bold, authentic, and powerful in a […]
- April 28, 2025
- (9)
The move from individual contributor to people manager is more than just a title change. It’s a fundamental shift in how you create value. Where you were once measured by the quality of your own work, you’re now responsible for the success of others. And that shift comes with a whole new set of rules […]
- September 2, 2025
- (13)
Booking a Keynote Speaker in 2025 when the world of events is evolving—fast. Whether you’re planning a leadership summit, corporate offsite, or global conference, your keynote speaker is no longer just an opener, they’re a catalyst for engagement, transformation, and brand alignment. So what are the biggest trends influencing how event planners when Booking a […]
- April 6, 2025
- (1)
If you’ve ever seen expectant parents in a baby shop, you’d know that pregnancy is a life stage that usually triggers an avalanche of consumerism and to find Pink Sheets. I (thankfully) never tallied what I spent during my pregnancy, I just know that becoming a mum, while filling my heart, has drained my wallet […]
- January 16, 2023
- (21)
The Power of Booking Top Keynote Conference Speakers in Phoenix, Arizona Introduction: Phoenix, Arizona, a city known for its dynamic atmosphere and growing business landscape, has become a prime destination for conferences and events. In the realm of successful conferences, the choice of keynote speakers plays a pivotal role. This article delves into the reasons […]
- January 19, 2024
- (11)
New Research Shows Authentic Leadership and the three small steps to help you use authenticity as your strategy to improve engagement and retain your talent. It seems just about every day your news feed has a new article talking about the (admittedly catchy) “Great Resignation.” And geez, so sorry about adding yet another. I’m guessing […]
- December 13, 2022
- (61)
Versatile Role of Event Emcee, whether they are conferences, seminars, or workshops, are essential for bringing people together, sharing knowledge, and fostering connections. However, the success of an event often hinges on the effectiveness of its host or moderator. These individuals play a crucial role in guiding the audience through the program, maintaining engagement, and […]
- May 6, 2024
