The Listening Cycle: Closing the Loop
- Author:
- Word Count: 454
Read the news article
Over the last four weeks, I’ve elaborated on what I call the Closing the Loop. You can find the articles here. This consists of:
- Step 1: Recognizing the Unsaid – Unspoken things in your culture’s organization to recognize that your people aren’t telling their entire truth.
- Step 2: Seeking to Understand – Leaning in to understand someone’s perspective and really hearing them.
- Step 3: Decode – Taking time to reflect, investigate, and then ponder about the feedback you have been given and what to do about it.
- Step 4: Act – Acting upon what you’ve heard, so your people know their voices are powerful and that you will do something about the feedback that is given.
- Step 5: Closing the Loop – Connecting the dots by sharing what you’ve heard and the actions you’re taking.
I think, often, leaders don’t put in the time to truly learn how to listen because it may seem primal. But, the truth is, truly listening is something most leaders don’t know how to do.
Think about it – have you ever had a manager who really listened to you?
In this video, I break down what it means to connect the dots from the very beginning of the process to the very end.
Plus, I tell you about the extremely rewarding results that closing the loop has.
Hint, hint: it makes team members feel valued, heard, and included because they know that their feedback was taken into consideration and actions were taken as a result.
The Listening Cycle: Closing the Loop
I want to challenge you to write down (or think) about a time when:
You felt that your manager truly listened to you
You felt like your voice was not heard
Let’s think about how this made you feel.
Now that you have these two distinct feelings in mind, you will better understand how important completing the five steps in the listening process is.
You wouldn’t want to make someone feel like you did when your voice was not heard, right?
Of course not! So, I encourage you to take the initiative and create a Culture of Listening in your organization.
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity, and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work for Closing the Loop.
Contact us at Speakers Inc and view WeSpeak Global
Further articles you may enjoy:
- (25)
Rocket Science Meets Real Life: Why Olympia LePoint Is the AI and Innovation Speaker You Didn’t Know You Needed In a world inundated with tech buzzwords and innovation hype, few voices cut through the noise with clarity, charisma, and credibility. Olympia LePoint does. A rocket scientist turned transformational keynote speaker, LePoint is redefining what it […]
- May 2, 2025
- (33)
Meet Bronwyn and Duncan Hesketh chat with Duane Rockwell about who Speakers Inc and WeSpeak Global are, the history, why they do what they do and more. Bronwyn Hesketh always said that she has THE coolest job on the planet. She gets to work with extraordinary human beings on a daily basis, connecting them with audiences […]
- January 2, 2023
- (8)
In the realm of event planning, the synthesis of logistics and emotion; practicality and inspiration, defines the fine balance that meeting planners must navigate. Tasked not only with orchestrating flawless execution but also with crafting experiences that resonate with attendees long after the event concludes, meeting planners recognize the pivotal role of Transformative Influence of […]
- March 5, 2024
- (10)
The Role of a Virtual Emcee, a guide is the one steering you on the right course – a firm hand halting you from treading where you shouldn’t, and it’s the instructions researched and tested to provide you with the best results too. Therefore, a guide is also intrinsically necessary for the optimization of an […]
- January 3, 2023
- (2)
A couple of weeks ago I was in Orlando for a talk. And, the night before I was sitting at the hotel restaurant grabbing some dinner. Out of the corner of my eye I saw that there was a basketball game on the tv at the bar and I knew the THE 3 C’S OF […]
- January 14, 2023
- (8)
New Research Shows Authentic Leadership and the three small steps to help you use authenticity as your strategy to improve engagement and retain your talent. It seems just about every day your news feed has a new article talking about the (admittedly catchy) “Great Resignation.” And geez, so sorry about adding yet another. I’m guessing […]
- December 13, 2022
- (1)
What Is Customer Experience? Why It’s the Business Strategy You Can’t Afford to Ignore In today’s ultra-competitive marketplace, your product or service alone isn’t enough to guarantee growth. What truly sets businesses apart now is the way they make people feel—before, during, and after a transaction. That’s where Customer Experience comes in. But before you […]
- April 18, 2025
- (5)
Michelle Curran: A Beacon of Leadership, Motivation, and Teamwork In the dynamic landscape of leadership and motivation, certain individuals emerge as beacons, guiding others through the intricacies of teamwork and motivation. Among these luminaries stands Michelle “Mace” Curran, a name synonymous with excellence in leadership, motivation, and teamwork. With a background steeped in military expertise […]
- April 26, 2024
