The Listening Cycle: Closing the Loop
- Author:
- Word Count: 454
Read the news article
Over the last four weeks, I’ve elaborated on what I call the Closing the Loop. You can find the articles here. This consists of:
- Step 1: Recognizing the Unsaid – Unspoken things in your culture’s organization to recognize that your people aren’t telling their entire truth.
- Step 2: Seeking to Understand – Leaning in to understand someone’s perspective and really hearing them.
- Step 3: Decode – Taking time to reflect, investigate, and then ponder about the feedback you have been given and what to do about it.
- Step 4: Act – Acting upon what you’ve heard, so your people know their voices are powerful and that you will do something about the feedback that is given.
- Step 5: Closing the Loop – Connecting the dots by sharing what you’ve heard and the actions you’re taking.
I think, often, leaders don’t put in the time to truly learn how to listen because it may seem primal. But, the truth is, truly listening is something most leaders don’t know how to do.
Think about it – have you ever had a manager who really listened to you?
In this video, I break down what it means to connect the dots from the very beginning of the process to the very end.
Plus, I tell you about the extremely rewarding results that closing the loop has.
Hint, hint: it makes team members feel valued, heard, and included because they know that their feedback was taken into consideration and actions were taken as a result.
The Listening Cycle: Closing the Loop
I want to challenge you to write down (or think) about a time when:
You felt that your manager truly listened to you
You felt like your voice was not heard
Let’s think about how this made you feel.
Now that you have these two distinct feelings in mind, you will better understand how important completing the five steps in the listening process is.
You wouldn’t want to make someone feel like you did when your voice was not heard, right?
Of course not! So, I encourage you to take the initiative and create a Culture of Listening in your organization.
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity, and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work for Closing the Loop.
Contact us at Speakers Inc and view WeSpeak Global
Further articles you may enjoy:
- (45)
Kanya Sesser’s life story is a testament to No Legs No Limits and the power of resilience, determination, and self-belief. Born without legs and left outside a Buddhist temple in Pak Chong, Thailand, her journey from abandonment to becoming a celebrated athlete, model, and actress is nothing short of extraordinary. Early Life and Adoption In […]
- April 2, 2025
- (14)
The AI Keynote Speakers Defining America’s Digital Future where Artificial Intelligence is no longer a future trend. It is the defining force shaping business, government, education, healthcare, finance, and innovation across the United States. From boardrooms in New York to tech hubs in Silicon Valley, leaders are navigating one of the most significant technological transformations […]
- February 16, 2026
- (10)
The The Character Ethic 2 vs. The Personality Ethic – Why Character Trumps Personality As Stephen Covey writes in The 7 Habits of Highly Effective People, most of the success literature published in the United States for the first century and a half after 1776 focused on The Character Ethic as being the underlying foundation of how a person can live […]
- January 24, 2023
- (50)
Welcome to the Dunder Mifflin Leadership Wisdom, where we draw inspiration from the legendary antics of The Office’s Michael Scott, Jim Halpert, and even Dwight Schrute. While the show may be known for its hilarious mishaps and quirky characters, there’s an underlying theme that every leader can learn from: the importance of motivating your staff. […]
- September 20, 2023
- (70)
Remembering Eddie Osterland: America’s First Master Sommelier The wine world lost a true pioneer in September 2023 with the passing of Eddie Osterland, America’s first Master Sommelier. A trailblazer in the industry, Eddie was more than just a wine expert; he was an educator, an entertainer, and an inspiration to countless professionals and enthusiasts alike. […]
- September 7, 2023
- (20)
How to Find Keynote Speakers can be the difference between a good event and a memorable one. Whether you’re a meeting planner or a corporate booker, securing the right speaker is crucial for engaging your audience, delivering a powerful message, and ensuring your event’s success. The process, however, can seem overwhelming due to the vast […]
- August 19, 2024
- (15)
The Art of Selecting the Perfect Speaker: A Step-by-Step Guide for Event Planners In an age when live and virtual events compete for attendees’ limited attention, the value of an outstanding keynote speaker has never been higher. The right speaker can energize a room, bridge knowledge gaps, and spark meaningful conversations that last long after […]
- December 11, 2024
- (13)
Sara Sutton Fell, the founder of 1 Million for Work Flexibility, and CEO and founder of FlexJobs, shares tips on how to negotiate workplace flexibility. Workplace flexibility is not just an issue that impacts working women; working men are also eager for solutions that help them balance work and home, and a new survey from Working […]
- January 12, 2023
