The Listening Cycle: Closing the Loop
- Author:
- Word Count: 454
Read the news article
Over the last four weeks, I’ve elaborated on what I call the Closing the Loop. You can find the articles here. This consists of:
- Step 1: Recognizing the Unsaid – Unspoken things in your culture’s organization to recognize that your people aren’t telling their entire truth.
- Step 2: Seeking to Understand – Leaning in to understand someone’s perspective and really hearing them.
- Step 3: Decode – Taking time to reflect, investigate, and then ponder about the feedback you have been given and what to do about it.
- Step 4: Act – Acting upon what you’ve heard, so your people know their voices are powerful and that you will do something about the feedback that is given.
- Step 5: Closing the Loop – Connecting the dots by sharing what you’ve heard and the actions you’re taking.
I think, often, leaders don’t put in the time to truly learn how to listen because it may seem primal. But, the truth is, truly listening is something most leaders don’t know how to do.
Think about it – have you ever had a manager who really listened to you?
In this video, I break down what it means to connect the dots from the very beginning of the process to the very end.
Plus, I tell you about the extremely rewarding results that closing the loop has.
Hint, hint: it makes team members feel valued, heard, and included because they know that their feedback was taken into consideration and actions were taken as a result.
The Listening Cycle: Closing the Loop
I want to challenge you to write down (or think) about a time when:
You felt that your manager truly listened to you
You felt like your voice was not heard
Let’s think about how this made you feel.
Now that you have these two distinct feelings in mind, you will better understand how important completing the five steps in the listening process is.
You wouldn’t want to make someone feel like you did when your voice was not heard, right?
Of course not! So, I encourage you to take the initiative and create a Culture of Listening in your organization.
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity, and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work for Closing the Loop.
Contact us at Speakers Inc and view WeSpeak Global
Further articles you may enjoy:
- (48)
Looking to motivate a group of employees, students, or even donors? Speakers Inc has a wide selection of New York Motivational Speakers that you can book for any event: business functions, school assemblies, graduations, charitable fundraisers, and more. Find one in New York today! New York City is one of the biggest tourist destinations in the […]
- December 20, 2022
- (10)
Go ahead and search ‘happy employees lead to successful companies’ and you will be bombarded with consistent uplifting messages about employees and happiness (LinkedIn, Fast Company, Business Insider, Fortune). Just about every content piece promotes employee happiness benefiting organizations at large. That is why, contrary to consistent media, I couldn’t believe that Phil Rosenzweig in The Halo Effect completely disagreed. With the […]
- December 13, 2022
- (17)
How to Craft Powerful Stories that Can Drive Culture Change There is an old adage that says: IF YOU WANT TO LEARN ABOUT A CULTURE, LISTEN TO THE STORIES. IF YOU WANT TO CHANGE A CULTURE, CHANGE THE STORIES. I had a first-hand experience with this very early on in my career. The MD of a […]
- January 16, 2023
- (28)
Beyond the Bio: What Event Planners Really Need to Know Before Booking a Keynote Speaker “It’s not just about credentials. It’s about connection.” When organizing an event, selecting the keynote speaker can feel like scanning through a sea of shining bios and polished headshots. You’re presented with bestselling authors, award-winning professionals, and thought leaders who’ve […]
- June 20, 2025
- (8)
The Future of Thought Leadership: How Visionary Speakers Are Shaping the World In a rapidly evolving world, thought leadership has become more than just a buzzword—it’s a necessity. Businesses, organizations, and individuals seek guidance from those who can provide innovative insights, challenge conventional thinking, and inspire action. But what does it take to be a […]
- March 7, 2025
- (57)
Speakers Inc International is a Professional Speakers Bureau, based in San Diego. Speakers Inc has branches in USA and Southern Africa. We were started a little over 24 years ago by Bronwyn. Our mission is to help our clients find the best, most suitable SPEAKERS for their particular conference or event. We represent South Africa’s […]
- January 2, 2023
- (38)
Unleashing Inspiration: San Diego’s motivational speakers Transforming Conferences Across California Introduction: In the vibrant landscape of California, where innovation meets ambition, San Diego stands out as a hub of motivation and inspiration. The city is home to a cadre of exceptional motivational speakers, individuals who possess the power to ignite change, foster growth, and propel […]
- February 23, 2024
- (3)
Hey there, are you a white person wondering what to do as an ally for Black people right now? A lot of my white friends have been asking, you’re not alone. I’ve received several questions from friends wanting to do something so I thought I’d compile these all on one place. This is the work […]
- March 10, 2023
