The Listening Cycle: Closing the Loop
- Author:
- Word Count: 454
Read the news article
Over the last four weeks, I’ve elaborated on what I call the Closing the Loop. You can find the articles here. This consists of:
- Step 1: Recognizing the Unsaid – Unspoken things in your culture’s organization to recognize that your people aren’t telling their entire truth.
- Step 2: Seeking to Understand – Leaning in to understand someone’s perspective and really hearing them.
- Step 3: Decode – Taking time to reflect, investigate, and then ponder about the feedback you have been given and what to do about it.
- Step 4: Act – Acting upon what you’ve heard, so your people know their voices are powerful and that you will do something about the feedback that is given.
- Step 5: Closing the Loop – Connecting the dots by sharing what you’ve heard and the actions you’re taking.
I think, often, leaders don’t put in the time to truly learn how to listen because it may seem primal. But, the truth is, truly listening is something most leaders don’t know how to do.
Think about it – have you ever had a manager who really listened to you?
In this video, I break down what it means to connect the dots from the very beginning of the process to the very end.
Plus, I tell you about the extremely rewarding results that closing the loop has.
Hint, hint: it makes team members feel valued, heard, and included because they know that their feedback was taken into consideration and actions were taken as a result.
The Listening Cycle: Closing the Loop
I want to challenge you to write down (or think) about a time when:
You felt that your manager truly listened to you
You felt like your voice was not heard
Let’s think about how this made you feel.
Now that you have these two distinct feelings in mind, you will better understand how important completing the five steps in the listening process is.
You wouldn’t want to make someone feel like you did when your voice was not heard, right?
Of course not! So, I encourage you to take the initiative and create a Culture of Listening in your organization.
Heather R Younger is a highly sought-after speaker, 2x-TEDx speaker, diversity, equity, and inclusion strategist, and contributor to leading news outlets. She is also the Founder and CEO of Employee Fanatix, a leading employee engagement and consulting firm.
After over 25,000 employee engagement surveys and years of working with organizations to transform employee engagement, here’s what Heather has seen over and over:
When you know how to listen, employees will tell you exactly what they need to bring their full selves to work for Closing the Loop.
Contact us at Speakers Inc and view WeSpeak Global
Further articles you may enjoy:
- (4)
A few months ago, the National Safety Council had me as the closing keynote speaker on the acceleration of risk for their massive annual conference – and I spoke to a few thousand safety professionals on issues surrounding new, emerging. Including a story of what happened when Rosie the Robot from the Jetsons went rogue! […]
- January 10, 2023
- (74)
In the grand timeline of human experience, we are constantly navigating two forces: the pull of being More Attracted to the Past or the Future? Both shape our identity, decisions, and aspirations, yet they offer distinctly different perspectives on life. The past provides comfort, nostalgia, and a sense of grounding. The future promises excitement, possibility, […]
- December 20, 2024
- (32)
THE NEUROSCIENCE OF GENEROSITY is an interesting beast. As a charity CEO, I have seen it expressed in many different ways. The best kind of generosity comes with warmth and good old NSA – no strings attached. This kind of generosity is glorious to witness and is the backbone of charity work all over the […]
- January 16, 2023
- (40)
Welcome to the Dunder Mifflin Leadership Wisdom, where we draw inspiration from the legendary antics of The Office’s Michael Scott, Jim Halpert, and even Dwight Schrute. While the show may be known for its hilarious mishaps and quirky characters, there’s an underlying theme that every leader can learn from: the importance of motivating your staff. […]
- September 20, 2023
- (7)
Leadership Hack: How Sticky Notes Can Help Your Career Sticky notes have been my savior. And I don’t mean in a “don’t forget the milk” kind of way. True, sticky notes are great for grocery lists, but what I’m talking about here is how a few small squares helped me become a better leader, and […]
- December 19, 2022
- (4)
Leaders…You Don’t Need To Have All The Answers for when Juli Shulem was in high school, there was a teacher that had a brilliant line when he was asked a question that he didn’t know the answer to in the moment. He would state: “That is beyond the scope of this course,” with a smile. […]
- December 18, 2022
- (26)
Unleashing Inspiration: San Diego’s motivational speakers Transforming Conferences Across California Introduction: In the vibrant landscape of California, where innovation meets ambition, San Diego stands out as a hub of motivation and inspiration. The city is home to a cadre of exceptional motivational speakers, individuals who possess the power to ignite change, foster growth, and propel […]
- February 23, 2024
- (3)
I’ve often wished there were a remote control for real life that let you fast forward through the unpleasant parts and pause on the good stuff for one tech-free day. There’s not, but there is a practice that will put you back in control of your time. To explain, I need to hit rewind. Ten […]
- December 20, 2022
