In an era where customer expectations are higher than ever, many Retail Businesses Are Failing at Customer Service and experience. Despite technological advancements and increased competition, the quality of customer interactions has seen a noticeable decline.​ The Failing at Customer Service Quality Recent studies highlight a troubling trend: customer satisfaction is at a decade low. […]

Understanding the Distinction: Customer Experience vs. Customer Service with Dan Gingiss. In today’s competitive marketplace, businesses often tout their “excellent customer service” as a hallmark of their brand. However, what many fail to recognize is that customer service is only one facet of a much broader and increasingly crucial discipline: customer experience (CX). While Understanding […]

What Is Customer Experience? Why It’s the Business Strategy You Can’t Afford to Ignore In today’s ultra-competitive marketplace, your product or service alone isn’t enough to guarantee growth. What truly sets businesses apart now is the way they make people feel—before, during, and after a transaction. That’s where Customer Experience comes in. But before you […]

Celebrate Customer Appreciation Month with Kerry Bodine — The Voice of Customer Experience April is Customer Appreciation Month, a perfect time to reflect on the relationships that truly drive your business forward — your customers. But appreciating customers goes beyond discounts or thank-you notes. It’s about crafting experiences that make them feel seen, heard, and […]

The Mindset That Moves Mountains: 5 Speakers Who Turned Adversity into Power What if the next speaker you booked didn’t just deliver a keynote… …but ignited a fire inside every person in the room? ⚠️ These aren’t just speakers. They’re survivors, warriors, and visionaries who turned tragedy into triumph. They didn’t just “overcome adversity.” They […]

Michelle “Mace” Curran: From Fighter Pilot to Fearless Keynote Speaker Soaring Beyond Limits In the heart of Las Vegas, where boldness meets brilliance, one keynote speaker is redefining the art of motivation and leadership. Michelle Mace Curran is not just an accomplished pilot; she’s a powerhouse of purpose, a woman who has shattered ceilings—literally and […]

Want Your Audience to Master the Art of Influence? Bring in a speaker who turns “maybe” into “yes.” Because in today’s world, negotiation isn’t just a skill—it’s survival to Master the Art of Influence. 💼 Whether it’s closing deals, navigating conflict, or leading with confidence, your audience needs to know how to negotiate like pros. […]

Beyond Limits: How Adaptive Sports Redefine Resilience and Inspire Audiences When it comes to keynote speakers who genuinely move the needle in terms of motivation, resilience, and transformation, few voices are more powerful than those emerging from the world of adaptive sports. These athletes don’t just overcome obstacles—they reinvent the playing field. And in doing […]

Booking a Keynote Speaker in 2025 when the world of events is evolving—fast. Whether you’re planning a leadership summit, corporate offsite, or global conference, your keynote speaker is no longer just an opener—they’re a catalyst for engagement, transformation, and brand alignment. So what are the biggest trends influencing how event planners when Booking a Keynote […]

Why Military Keynote Speakers Are a Game-Changer for Corporate Events Introduction In a world of corporate buzzwords and cookie-cutter keynotes, there’s a rising demand for speakers who bring raw experience, unshakable discipline, and real-world leadership to the stage. Enter: military keynote speakers. These individuals don’t just talk about overcoming adversity—they’ve lived it. For event planners […]

Kanya Sesser’s life story is a testament to No Legs No Limits and the power of resilience, determination, and self-belief. Born without legs and left outside a Buddhist temple in Pak Chong, Thailand, her journey from abandonment to becoming a celebrated athlete, model, and actress is nothing short of extraordinary.​ Early Life and Adoption In […]

Speakers Who Spark Growth — Reignite Purpose. Re-frame Possibility. Realign Potential. As the season changes and the world blossoms into spring, it’s the perfect time for organizations to refresh their mindset, refocus their goals, and re-energize their teams. Growth—whether personal, professional, or organizational—starts with the right spark. And that spark often comes from hearing the […]

The Future of Thought Leadership: How Visionary Speakers Are Shaping the World In a rapidly evolving world, thought leadership has become more than just a buzzword—it’s a necessity. Businesses, organizations, and individuals seek guidance from those who can provide innovative insights, challenge conventional thinking, and inspire action. But what does it take to be a […]

Artificial Intelligence (AI) is rapidly transforming industries worldwide, and at the forefront of this revolution are visionary keynote speakers who inspire and lead the discourse on AI development and innovation. Here are some of the most influential Leading in AI Keynote Speakers making significant strides in 2025: 1. Jensen Huang – The Visionary Leader As […]

A Corporate Event Not Built Around a Speaker – They’re Just an Add-On Rethinking the Role of Speakers in Corporate Events For years, the keynote speaker has been viewed as the defining element of corporate events. But let’s face it: in today’s rapidly evolving business world, successful events are not structured around a single person […]

The Psychology of Attendee Behavior: What Drives Engagement? In the ever-evolving world of event planning, one question remains at the core of success: What truly drives attendee engagement? Understanding what keeps people interested, active, and returning to events is both an art and a science. By leveraging The Psychology of Attendee Behavior science principles, event […]

The Unseen Turbulence: How Aviation Keynote Speakers Can Navigate the Industry’s Workforce Crisis The aviation industry has long been a symbol of human ingenuity, progress, and ambition. Yet beneath its sleek exterior and technological marvels lies a crisis that few are willing to discuss openly. A severe workforce shortage is threatening the foundation of the […]

Diversity in Speaker Lineups has become a buzzword in the event industry. Conference organizers, corporate summits, and industry panels all claim to be making strides toward inclusivity. Promotional materials showcase smiling, multicultural speaker lineups. But beneath the surface, a difficult question remains: Are events truly diverse, or are we just witnessing performative inclusion? Despite increasing […]

The Dark Side of Motivational Speaking: When Inspiration Becomes Manipulation Motivational speaking is a billion-dollar industry, built on the promise of transformation, success, and boundless personal growth. Audiences flock to these high-energy events, hoping for that one insight that will change their lives. But beneath the surface of encouragement and empowerment lies a darker reality: […]

You’ve seen it before where Celebrity Speakers Are a Waste of Money. A big conference rolls out the red carpet for some A-list celebrity, hyped as the highlight of the event. But when they hit the stage, all you get is a generic, uninspired speech that could’ve been ripped from a self-help book. 💰 Thousands […]